Sumia Gazala
Team Lead
Kupwāra,JK
Summary
Dynamic team leader with a proven track record at My Consumer Choices, enhancing productivity through effective work planning and team motivation. Skilled in coaching and mentoring, I foster collaboration and drive performance improvements, resulting in a significant reduction in customer complaints during my tenure at Teleperformance.
Overview
3
3
years of professional experience
4
4
Languages
Work History
Team Leader
My Consumer Choices
08.2024 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Customer Care Executive
Teleperformance
01.2023 - 08.2024
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Reduced customer complaints with proactive issue identification and resolution strategies.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
Education
Master of Arts - International Relations
GGDSD
Chandigarh, India 05.2001 -
Bachelor of Arts - International Relations
RIMT
Sirhind, India 05.2001 -
Skills
Team leadership
Teamwork and collaboration
Work planning
Team motivation
Sales Accumen
Timeline
Team Leader
My Consumer Choices
08.2024 - Current
Customer Care Executive
Teleperformance
01.2023 - 08.2024
Master of Arts - International Relations
GGDSD
05.2001 -
Bachelor of Arts - International Relations
RIMT
05.2001 -
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