SUMIT
New Delhi
Summary
Seasoned Technical Advisor with a proven track record at Teleperformance, excelling in multitasking and leadership. Expert in IT troubleshooting and hardware maintenance, I've significantly enhanced user experience and operational safety. Skilled in analytics and cross-functional communication, I've driven product improvements and team efficiency, showcasing a commitment to excellence and innovation.
Overview
5
5
years of professional experience
Work History
Technical Advisor
travelomatrix trip planners pvt ltd
Gurugram
06.2023 - Current
- Diagnosed hardware failures using diagnostic tools and replaced defective components when necessary.
- Provided technical support via phone, email or chat channels as needed.
- Evaluated customer requirements and provided appropriate solutions based on industry standards.
- Analyzed workflows and established priorities for daily operations.
- Troubleshot system errors, identified root causes and implemented corrective measures.
- Trained end users on how to effectively use installed software applications.
- Provided company users with tech support for IT problems and account maintenance.
- Worked with cross-functional teams to achieve goals.
Technical support Executive
Teleperformance
08.2021 - 05.2023
- Analyze the issue related to 3 types of products and resolve it for better user experience in existing products
- Coordinated with 15-20 Clients daily to establish a better product life cycle of Existing Products on site
- Resolved the issues of the 4 cloud devices by troubleshooting them
- Support 2-3 agents on daily basis
Graduate trainee
Bharat Petroleum corporation limited
01.2020 - 01.2021
- Coordinates with the 2-3 client for pressure vessel safety
- Coordinated with the 5-6 Vendors to increase the supply
- Supervised 2 Safety audits on Daily, monthly and quarterly basis for safe operations
Education
Bachelors of Engineering - mechanical engineering
DR APJ ABDUL KALAM TECHNICAL UNIVERSITY
06.2019
High school and Intermediate -
KENDRIYA VIDYALAYA AIR FORCE STATION TKD
05.2014
Skills
- Multitasking
- Analytics
- Troubleshooting
- Leadership
- Management
- Excel
- Power BI
- Technical operations management
- Product evaluation
- Cross-functional communication
- IT troubleshooting
- Hardware maintenance
Timeline
Technical Advisor
travelomatrix trip planners pvt ltd
06.2023 - Current
Technical support Executive
Teleperformance
08.2021 - 05.2023
Graduate trainee
Bharat Petroleum corporation limited
01.2020 - 01.2021
Bachelors of Engineering - mechanical engineering
DR APJ ABDUL KALAM TECHNICAL UNIVERSITY
High school and Intermediate -
KENDRIYA VIDYALAYA AIR FORCE STATION TKD
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