Sumit Agrawal
Pune
Summary
Dynamic Application Lead with extensive experience at UBS, excelling in incident management and service delivery optimization. Proven track record in enhancing operational stability and coaching teams to achieve high performance. Skilled in project planning and cross-functional collaboration, driving successful change management initiatives to streamline workflows and improve service quality.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Application Lead and Service Manager
UBS
10.2019 - Current
- Delivered production services for mission-critical applications in IB Operations Post Trade portfolio.
- Managed incident resolution processes to minimize service disruptions and maintain operational stability.
- Provided technical support for production applications and systems to end users.
- Coached team members to enhance skills and overall performance.
- Facilitated change management initiatives across multiple departments to improve processes.
- Collaborated with cross-functional teams to optimize operational workflows.
- Oversaw development, implementation, and maintenance of project plans aligned with established standards.
Consultant Specialist
HSBC
Pune
10.2016 - 01.2019
- Facilitated tailored product recommendations through effective client communication.
- Coordinated project timelines with stakeholders to ensure on-time deliverables.
- Delivered technical support for production applications and systems to end-users.
Senior Production Support Analyst
CLSA
Pune
10.2014 - 10.2016
- Ensured adherence to service level agreements through thorough monitoring and reporting.
- Executed effective disaster recovery strategies, including scheduled failover processes.
Technical Associate
Tata Consultancy Services Limited
Pune
02.2012 - 10.2014
- Delivered L3 support for Unix, Shell Scripting, PERL, and Oracle PL/SQL applications.
- Executed bug fixes and enhancements based on user queries and requirements from L1 and L2.
Support Analyst
Tech Mahindra Ltd.
Pune
08.2007 - 01.2012
- Participated in deployment and testing of applications to ensure functionality.
- Managed client and user requests via tickets and emails, ensuring timely resolution.
- Implemented comprehensive support for various inventory and application issues.
Education
Bachelor of Engineering (BE) - Computer Science
Raipur Institute of Technology
Skills
- Application support
- Incident management
- Change management
- Production monitoring
- Project planning
- Client communications
- Cross-functional collaboration
- Project management
- Reporting and documentation
- Service delivery optimization
- Technical troubleshooting
Certification
- AZ900
- ITIL
Timeline
Application Lead and Service Manager
UBS
10.2019 - Current
Consultant Specialist
HSBC
10.2016 - 01.2019
Senior Production Support Analyst
CLSA
10.2014 - 10.2016
Technical Associate
Tata Consultancy Services Limited
02.2012 - 10.2014
Support Analyst
Tech Mahindra Ltd.
08.2007 - 01.2012
Bachelor of Engineering (BE) - Computer Science
Raipur Institute of Technology
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