Sumit Bhattacharjee

Strategic and people-focused workplace leader with 14 years of experience designing and optimizing employee-centric workplaces. Proven track record in enhancing workplace culture, streamlining operations, and fostering engagement through innovative programs, space management, and hospitality-driven services. Adept at cross-functional collaboration with Talent, Real-Estate, and IT to align workplace strategies with organizational goals.

Managing large budgets, scaling services of 1.8 million sq ft fast-growing organization spread over multiple locations and fostering inclusive, efficient, and engaging work environments.

Key Expertise:

• Workplace Strategy & Design
• Employee Experience & Engagement
• Facilities & Operations Management
• Event & Amenity Programming
• Budgeting & Vendor Management
• Change Management & Stakeholder Communication

Managing Workplace Services for Deloitte USI Bangalore & Chennai for for different product areas - Consulting , Tax Services , Audit , Cloud Eng , Risk & Advisory .

Current portfolio is over 1.6M SFT covering lease, Service automations , Audits, Transportation, Real Estate Projects , vendor & people management and cost optimization.

Ensure the facilities operating model, team structure and external partner services are aligned to efficiently run the Deloitte Offices.

Act as a regional BCP leader for Bengaluru Offices.

Own and enable delivery of the Bangalore office fit-out project across two different IT Parks.

Lead transition from the current office delivering healthy, productive work environments focusing on safety and well-being and employee services.

Responsible for over 26K employees supporting the eco system across multiple buildings over hybrid model.

• Lead the Workplace & Corporate Real Estate for Observe.ai India Research & Development Center.
• Managing all Principal & Non-Principal vendors along with Vendor performance management
• Driving the RTO & Hybrid work approach for Observe India Office.
• Coordinating with project team on Building Design Review and Delivery.
• An active team member in the regional crisis management team
• Assisting in the implementation of health & safety management programs with local regulations and cooperate guidelines
• Managed and oversee remote facility management and cooperate services, ensuring productivity, scalability and efficient user management
• Implementation of seamless transition planning for successful FBOBs.
• Led facility management staff and consultants in producing business plan that focused on facility operations.
• Evaluated facility operations and personnel for safety and health regulations compliance.
• Reviewed and oversaw construction and renovation projects.
• Oversaw facility space leasing and kept peace among units.
• Oversaw finances and made recommendations to reach or exceed budget in unforeseen circumstances.

• Heading the Facilities & Workplace services for Client Partner Google Bangalore with a portfolio of 7.8 Lakhs (0.78 Millions) Sq.ft
• Developed and implemented building procedures and performance measures to ensure simplifications and accuracy of work methods and reliability of systems
• Managing Front desk activities, Soft services, Hard services, Occupancy planning, Vendor management, Compliance Audits, Transport management & Contract management.
• Prepared action plans to establish procedures for various emergency situations.
• Pushed contractors and vendors to complete projects within specified timelines.
• Maintained facility grounds, equipment and safety compliance.
• Prepared reports and schedules with accuracy.

• Heading the department of Client Experience & Corporate Workplace, with taking care of end to end business support across all Cognizant facilities and making sure the KPI
• Was involved in maintaining key relationships over different accounts in terms of Business growth/Ramp up/Ramp down/Customer Engagement along with Vendor Relationship
• Handling the Corporate service providers and was responsible for the Client satisfaction and end user (customer Satisfaction)
• Managed internal & external audits for QA & IH for Pan India
• Managed compliances with regards to OHSAS, FSSAI, HACCP, ISO 22000 and all other statutory compliances
• Design and formulate rules, guidelines and best practices for the projects with the goal of optimizing member experience
• Developed and oversee all Preventative Maintenance Programs
• Supported the snagging process, using the internal systems to ensure all snags are captured and escalated in the correct manner
• Partnership management with hotels, event management companies, audit rms and government agencies
• Crisis management and advice to business on managing external stakeholders
• Design and formulate rule, guidelines and best practices for the projects with the goal of optimizing member experience.

• Overseen Room Division Operations & ensure that hotel standards and procedures are fully known and followed
• Managing the Hotel Transitions ( Starwood to Marriott Inc ) in terms of Hospitality services ( Room Division & Food & Beverage )
• Implemented soft service and related HACCP procedures with controlled costs and offered saving programs along that ensured all business areas are prepared and inspected according to standard and guests' requests, needs
• Provided regular room and public area inspections with the Engineering department on deviation from standard set-ups and maintenance
• Ensured close coordination with Front Office, Engineering, Food and Beverage as well as with Guest Relations regarding usual and unusual guests' requests with highest standards

• Cooperated with Front Office, Engineering and other departments in the overall operations of the Room's Division
• Conducted quality inspections to ensure the highest level of cleanliness in the guests' rooms, public areas and heart of the house in accordance with de need standards, policies and procedures
• Conducted training classes for team members and ensured all team members have a deep understanding of and adhered to the hotel rules and regulations
• Played a major part in setting up of Brand Standards in the department with maintained high level of performance, leadership, work quality and service standards of Service staff.
• Verified confidential budget reports remained up-to-dated.