SUMIT BHOWMIK
Asociate Consultant
Bengaluru
Summary
Experienced Release and Change Management Specialist with over a decade of experience driving efficient software release cycles, coordinating cross-functional IT teams, and leading cloud and DevOps integration strategies. Proven track record in mitigating risks, implementing CI/CD pipelines, and optimizing change management frameworks in enterprise environments. Passionate about enhancing release efficiency and aligning IT solutions with strategic business goals.
Overview
13
13
years of professional experience
6
6
Certifications
4
4
Languages
Work History
Infrastructure Technology Specialist - Assistant Consultant
TATA Consultancy Services
03.2022 - Current
- Plan and coordinate the release of project deliverables and manage the release lifecycle.
- Communicate project-related tasks such as plans, timelines, and requirements across teams.
- Coordinate the release schedule, managing resources, third-party applications, defect backlogs, and infrastructure updates.
- Identify and mitigate risks that could delay releases while maintaining quality and scope.
- Conducted Go-Live and implementation readiness assessments for large-scale infrastructure changes.
- Conduct release readiness and milestone reviews and create plans for implementation and deployment.
- Drove release schedule coordination, aligned defect backlogs, and ensured quality benchmarks.
- Designed and maintained Jenkins declarative pipelines (Jenkins file) for complex multi-module applications.
- Automated build, test, packaging, and deployment steps to reduce manual effort and increase reliability.
- Used Shared Libraries in Jenkins for reusability and consistency across teams and projects.
- Created and optimized Jenkins pipelines specifically tailored for release workflows, including Version tagging using Git (SemVer/CalVer).
- Artifact promotion from staging to production (e.g., via Nexus, Artifactory).
- Environment-specific deployment strategies (blue/green, canary, rolling updates).
- Integration with change management tools (e.g., Jira, ServiceNow).
Infrastructure Technology Specialist - Assistant Consultant
Cognizant Technologies Limited
07.2021 - 03.2022
- Owned and governed the end-to-end Change Management lifecycle (Normal, Standard, Emergency) in accordance with ITIL framework.
- Reviewed, assessed, and authorized RFCs (Requests for Change), ensuring risk, impact, and rollback plans were properly evaluated.
- Chaired weekly Change Advisory Board (CAB) and Emergency CAB (eCAB) meetings, involving key stakeholders and technical leads.
- Reduced unplanned outages and change failures by implementing rigorous pre-implementation validation and testing procedures.
- Integrated change workflows within ITSM platforms (e.g., ServiceNow, BMC Remedy) to automate approvals, notifications, and post-implementation reviews.
- Managed and maintained an accurate Configuration Management Database (CMDB) to ensure visibility of all IT assets and their relationships.
- Defined and enforced CI (Configuration Item) identification, classification, versioning, and lifecycle standards.
- Coordinated with asset, incident, change, and problem managers to ensure CMDB data remained complete, current, and consistent.
- Implemented automated discovery tools (e.g., ServiceNow Discovery, SCCM) to populate and validate CMDB records.
- Audited and reconciled CMDB data against actual infrastructure and asset inventories to eliminate data drift.
- Contributed to CMDB governance policies and trained teams on CI relationship modelling and best practices.
Field Engineer (ProsysTEM Admin)
DXC Technologies
11.2019 - 07.2021
- Developed and executed end-to-end transition plans for service handovers, new client onboarding, and infrastructure migrations.
- Defined scope, timelines, resource needs, and risk mitigation strategies for each transition phase.
- Engaged and coordinated with internal stakeholders, third-party vendors, and client representatives to ensure alignment on transition goals.
- Facilitated governance meetings and reported status updates to leadership and program sponsors.
- Ensured comprehensive documentation was created or updated: SOPs, technical specs, workflows, and escalation matrices.
- Conducted service readiness assessments (SRA) to ensure new teams/systems could support operations.
- Coordinated go-live planning, hyper care support, and handover to BAU (Business-as-Usual) teams.
- Conducted 40+ KT sessions, created knowledge repositories, and enabled full operational takeover within SLA timelines.
- Coordinated with global delivery and support teams to execute transitions under aggressive schedules and compliance constraints.
- Reduced transition defects by 35% through proactive risk identification, continuous communication, and robust readiness checks.
Senior IT System Engineer - Technology Connection
Yash Technologies
03.2018 - 10.2019
- Led the end-to-end management of P1/P2 incidents, ensuring rapid service restoration and minimal business disruption.
- Acted as the central communication bridge between technical teams, vendors, and business stakeholders during major incidents.
- Facilitated incident war rooms, coordinated multi-team troubleshooting efforts, and drove resolution within SLA timelines.
- Conducted detailed root cause analyses (RCA) using methods like 5 Whys, Ishikawa diagrams, and fault tree analysis.
- Identified and logged problems from recurring incidents and maintained a structured Problem Backlog for long-term resolution.
- Collaborated with infrastructure, application, and DevOps teams to implement permanent fixes and eliminate Known Errors.
- Published Major Incident Reports (MIRs) and Problem Reports, ensuring accuracy and transparency in communication.
- Developed and monitored KPIs such as MTTR, MTTD, repeat incident rate, and backlog aging to measure service health.
- Chaired Problem Review Boards (PRBS) and participated in Change Advisory Boards (CABS) to ensure alignment across ITSM processes.
- Managed knowledge sharing by creating Known Error Records (KERS), post-incident documentation, and training materials.
- Continuously improved the Major Incident and Problem Management processes in alignment with ITIL v4 best practices.
Senior Engineer - Operations Control Centre
Mindtree Ltd
07.2015 - 03.2018
- Led the end-to-end management of critical and high-severity incidents (P1/P2) ensuring minimal business disruption.
- Acted as the central point of contact for stakeholders during major incidents, maintaining clear and timely communication.
- Initiated and chaired war room bridges with cross-functional technical teams to drive rapid resolution.
- Ensured adherence to SLAs and restoration timelines by coordinating resolution efforts across global teams.
- Conducted root cause analysis (RCA) post-incident and facilitated corrective/preventive actions.
- Maintained a real-time incident tracker and generated incident reports for senior leadership.
- Owned the end-to-end problem management lifecycle, including problem identification, analysis, documentation, and closure.
- Performed root cause analysis (RCA) for recurring incidents using techniques like 5 Whys, Fishbone, and Kepner-Tregoe.
- Facilitated Problem Review Boards and contributed to the Knowledge Base with Known Error Records (KERS).
- Monitored trends and patterns in incident data to proactively identify potential problems.
- Collaborated with major incident managers to document interim solutions and trigger formal problem investigations.
Process Executive - ITSM Operations
Infosys BPO Ltd
03.2013 - 09.2014
- Led end-to-end implementation of ServiceNow for ITIL processes across Incident, Problem, Change, and CMDB modules.
- Designed and optimized ITSM workflows to reduce incident resolution time by 35%.
- Facilitated ITIL process workshops with key stakeholders, aligning service strategy with business needs.
- Conducted tool configuration, user training, and knowledge transfer sessions.
- Developed custom dashboards and reports for service performance and SLA compliance.
- Supported daily ITSM operations and ensured adherence to ITIL standards.
- Managed the configuration of service catalogue items and CMDB relationships.
- Assisted in change advisory board (CAB) meetings, documenting changes and risks.
Education
E-MBA - Information Technology & Information System Management
IIBM Institute of Business Management University
Bengaluru, India01-2016
Bachelor of Engineering - Computer Science & Engineering
Shri Siddhartha Institute of Technology, Visvesvaraya Technological University
Bengaluru, India01-2012
Skills
ITIL v3 Certification, Major Incident, Problem, Change, Release, Transition, Knowledge Management
ServiceNow, BMC Remedy, Jira Service Desk
SLA / KPI Monitoring, Service Reporting & Risk, Compliance
CAB/eCAB Leadership & Stakeholder Engagement
Root Cause Analysis (5 Whys, RCA, Ishikawa) & Problem Resolution
Service Reporting KPI/CSAT Analytic
Process Improvement & Governance
IT risk assessment
Software development
Cloud computing expertise
IT infrastructure planning
DevOps practices
Disaster recovery planning
IT service management
IT compliance monitoring
Certification
CLOUD ARCHITECT MASTER'S PROGRAM (AWS & AZURE), SIMPLILEARN
LINK
LinkedIn
Timeline
Infrastructure Technology Specialist - Assistant Consultant
TATA Consultancy Services
03.2022 - Current
Infrastructure Technology Specialist - Assistant Consultant
Cognizant Technologies Limited
07.2021 - 03.2022
CLOUD ARCHITECT MASTER'S PROGRAM (AWS & AZURE), SIMPLILEARN
12-2020
Field Engineer (ProsysTEM Admin)
DXC Technologies
11.2019 - 07.2021
Senior IT System Engineer - Technology Connection
Yash Technologies
03.2018 - 10.2019
Senior Engineer - Operations Control Centre
Mindtree Ltd
07.2015 - 03.2018
Process Executive - ITSM Operations
Infosys BPO Ltd
03.2013 - 09.2014
Bachelor of Engineering - Computer Science & Engineering
Shri Siddhartha Institute of Technology, Visvesvaraya Technological University
E-MBA - Information Technology & Information System Management
IIBM Institute of Business Management University