SUMIT CHAVAN
Sambhajinagar
Summary
Strategic Solution Manager recognized for exceptional productivity and efficient task execution. Expertise in strategic planning, process optimization, and customer relationship management drives successful project outcomes. Strong communication, leadership, and problem-solving skills enhance client satisfaction and project success.
Overview
5
5
years of professional experience
Work History
Solution Manager
ICICI BANK LTD
Sambhajinagar
01.2022 - Current
- Served as solution manager, delivering digital solutions to current account customers.
- Provided comprehensive offerings including POS, QR, Payment Gateway, and API services.
- Cultivated strong communication skills to acquire new customers and tailor products to specific needs.
- Prepared management information systems (MIS) reports to analyze regional performance metrics.
- Focused on improving underperforming areas by leveraging data insights from MIS reports.
- Maintained direct relationships with all customers in portfolio to identify new requirements.
- Ensured quality customer service to drive sales targets and enhance banking business opportunities.
Debt Manager
ICICI BANK LTD
Sambhajinagar
03.2021 - Current
- Managed debt portfolios for Bucket 4/5/6 defaulters, analyzing customer behavior and driving activity toward goals.
- Maintained files using Excel and pivot tables for efficient data management.
- Created vendor performance reports to identify previous month’s deficiencies.
- Ensured effectiveness of corrective actions taken by vendors in escalation cases.
- Initiated settlements and managed campaigns and drills to optimize processes.
- Established milestones and executed activities to meet set objectives.
- Minimized escalations to protect bank’s image through proactive customer engagement.
- Conducted regular audits of vendors to prevent data leakage and ensure compliance with bank policies.
Credit Operations
ICICI BANK LTD
Sambhajinagar
01.2020 - Current
- Managed disbursement processes for Business Loan Group and SME Group.
- Prepared documentation according to proposal notes and sanction letters on Esign platform.
- Executed credit requirements and established limits in the system.
- Drafted documents for various loan types, including Fresh, Renewal, and Internal balance transfers.
- Validated Title Deeds and mortgage documents, ensuring compliance with regulations.
- Processed cases involving Multiple Banking, including preparation of Pari-passu Letters.
- Conducted thorough verification of Title Deeds to mitigate risks and protect interests.
- Tracked post-disbursement conditions and ensured compliance for each security.
Education
PGDBF - Banking and Finance
Manipal academy
01.2020
B.E. - Civil Engineering
S.Y.C.E.T College
Aurangabad, MH01.2017
Diploma - civil
HI – TECH College
Aurangabad, MH01.2014
Secondary school certificate -
Maharashtra board
01.2011
Skills
- Digital solutions
- Payment gateway
- API integration
- Customer relationship management
- Data analysis
- Performance reporting
Extracurricular Activities
Actively participated in dancing and chess tournaments. Participated in national level paper presentation at college level. Served as coordinator and volunteer in college events.
Hobbies and Interests
- Listening songs
- Play video games
- Watch movies
Disclaimer
I hereby declare that the above written particulars are true and correct to the best of my knowledge and belief.
Languages
- Marathi
- Hindi
- English
Personal Information
- Date of Birth: 08/22/94
- Gender: Male
Timeline
Solution Manager
ICICI BANK LTD
01.2022 - Current
Debt Manager
ICICI BANK LTD
03.2021 - Current
Credit Operations
ICICI BANK LTD
01.2020 - Current
PGDBF - Banking and Finance
Manipal academy
B.E. - Civil Engineering
S.Y.C.E.T College
Diploma - civil
HI – TECH College
Secondary school certificate -
Maharashtra board
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