Arijit Mukherjee
Head IT
Kolkata
Summary
IT professional prepared to drive organizational success in senior management roles. Recognized for delivering strategic IT solutions and driving operational improvements. Known for fostering collaborative team environments and adapting to changing business needs. Proficient in project management and strategic planning.
Overview
27
27
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Senior Manager - IT
Kaushal Bharat Group
08.2024 - Current
- Championed innovation within the organization by staying current on emerging technologies and identifying potential applications for business growth.
- Implemented effective disaster recovery plans, minimizing potential losses due to unexpected events or system failures.
- Enhanced system efficiency by streamlining IT processes and implementing automated solutions.
- Collaborated with executive leadership to align departmental goals with overall strategic objectives, maximizing ROI on technology investments.
- Coordinated cross-functional teams in the development and launch of new technology initiatives, fostering collaboration across departments.
- Optimized network performance by conducting thorough assessments and implementing necessary improvements.
- Elevated company-wide technical competencies by developing robust training programs on essential software tools usage best practices.
- Led a team of IT professionals in the successful execution of major projects, resulting in improved business operations.
- Reduced downtime and increased productivity through proactive infrastructure maintenance and upgrades.
- Managed vendor relationships to negotiate contracts, secure cost-effective services, and maintain high-quality support for the organization.
- Developed and implemented IT policies and procedures, ensuring compliance with industry standards and best practices.
- Improved data security through the implementation of comprehensive cybersecurity measures and employee training programs.
- Boosted customer satisfaction by overseeing responsive IT help desk operations and timely issue resolution.
- Conducted meticulous risk assessments to identify potential vulnerabilities in existing systems architecture before addressing them proactively.
- Increased employee productivity by deploying tailored IT solutions designed to streamline day-to-day tasks effectively.
- Spearheaded a successful digital transformation project that modernized operational workflows while maintaining budget limits.
- Established an efficient incident response protocol that dramatically reduced time-to-resolution for critical IT issues.
- Ensured seamless integration between departmental systems through diligent management of interdepartmental communication channels.
- Oversaw hardware and software procurement, ensuring the acquisition of reliable technologies that met organizational needs.
- Fostered a culture of continuous improvement by regularly reviewing and refining internal processes, resulting in ongoing operational enhancements.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Oversaw IT department operations and training.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Demonstrated familiarity with latest hardware, software and networking technology.
- Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
- Created and terminated user's accounts from start to finish in business applications.
- Guided organizational technology strategy and roadmaps.
- Customized and repaired technology based on staff requests.
- Built, repaired and installed computer-related hardware based on deployment procedures.
- Oversaw daily performance of computer systems and immediately responded to [Type] issues to keep network up and running.
- Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements.
- Understood key product management roadmap objectives and requirements to develop product technology strategy.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Managed life cycle replacement of hardware and software.
- Oversaw development and implementation of improvements to support network operations.
- Analyzed network security and current infrastructure, assessing areas in need of improvement.
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Implemented and maintained technology and software budget.
- Coordinated secure system access of users to various department systems and platforms.
- Liaised with other departments to minimize network interruptions and possible downtimes.
- Wrote strategic business plans outlining need for departmental information technology resources.
Founder & Technology Head
Preapeat
03.2023 - 07.2024
- Founded Preapeat (Startup) and served as the Technology Head, driving innovation and technological development.
- Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
- Established a successful business by identifying market needs and developing innovative solutions.
- Implemented efficient operational processes to optimize productivity and resource allocation.
- Created organization's mission and vision statements for use by employees.
- Delivered exceptional customer service by addressing client concerns promptly and effectively resolving issues.
- Achieved long-term sustainability for the organization through responsible decision-making processes grounded in ethics.
- Negotiated favorable contracts with suppliers, reducing costs while maintaining product quality.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Guided team members through periods of change by providing clear communication on expectations and objectives moving forward.
- Developed strong partnerships with key industry players, contributing to an increased market presence.
- Built a positive organizational culture that fostered creativity, innovation, and employee engagement.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Led the strategic planning process to define business goals and ensure alignment across all departments.
- Ensured compliance with industry regulations while maintaining ethical business practices at all times.
- Championed continuous improvement efforts within the organization, streamlining operations for increased efficiency.
- Created and monitored promotional approaches to increase sales and profit levels.
- Expanded the company''s geographical reach, opening new markets and increasing profitability.
- Oversaw financial management activities such as budgeting, forecasting, and cash flow monitoring for improved financial stability.
- Secured sufficient funds to cover business obligations by tracking expenses and budgeting accurately.
- Introduced advanced technology solutions into daily operations which led to increased productivity levels throughout the company.
- Boosted team productivity and morale through leadership development programs and regular feedback sessions.
- Led company through successful rebranding effort, refreshing brand image to appeal to broader audience.
- Bolstered company reputation and trust by maintaining high ethical standards and transparency in all dealings.
- Expanded company's footprint internationally by identifying and capitalizing on emerging market opportunities.
- Navigated company through regulatory landscapes, ensuring compliance with all industry standards and laws.
- Solidified company's competitive position, conducting comprehensive market analysis and adjusting strategies accordingly.
- Negotiated partnerships with suppliers to reduce costs, enhancing profitability with strategic sourcing.
- Streamlined operations, implementing efficient workflow processes that cut down on project completion times.
- Enhanced customer satisfaction, providing exceptional service and promptly addressing inquiries and concerns.
- Drove revenue growth with targeted sales initiatives, understanding and leveraging market trends effectively.
- Fostered culture of innovation, leading to development of groundbreaking products that captured new market segments.
- Pioneered adoption of remote work policies, ensuring business continuity during challenging times.
- Increased brand visibility and market penetration by developing and executing comprehensive marketing strategies.
- Maximized profitability, carefully managing budget allocations and cutting unnecessary expenses.
- Achieved sustainability goals, implementing eco-friendly practices that also reduced operating costs.
- Enhanced customer experience with introduction of user-friendly online platform.
- Cultivated loyal customer base through personalized marketing campaigns and loyalty programs.
- Secured significant venture capital funding to fuel expansion, presenting compelling business cases to investors.
- Built and maintained strong, cohesive team by recruiting top talent and fostering supportive work environment.
- Improved operational efficiency, adopting new technologies that automated routine tasks.
- Analyzed industry trends and tracked competitor activities to inform decision making.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Managed financial, operational and human resources to optimize business performance.
- Developed innovative sales and marketing strategies to facilitate business expansion.
- Formulated and executed strategic initiatives to improve product offerings.
- Communicated business performance, forecasts and strategies to investors and shareholders.
- Represented organization at industry conferences and events.
- Created succession plans to provide continuity of operations during leadership transitions.
- Monitored key business risks and established risk management procedures.
- Initiated strategy to drive company growth and increase market share and profitability.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Maintained P&L and shouldered corporate fiscal responsibility.
- Oversaw divisional marketing, advertising and new product development.
- Oversaw business-wide changes to modernize procedures and organization.
- Cultivated company-wide culture of innovation and collaboration.
- Devised and presented business plans and forecasts to board of directors.
- Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
- Founded performance- and merit-based evaluation system to assess staff performance.
- Directed technological improvements, reducing waste and business bottlenecks.
IT General Manager
Gold Stone Cements Limited
01.2023 - 02.2023
- Overall IT management including IT manpower recruitment, and management, Designing of IT solutions.
- Started SAP All Module Implementation
- Also Started Digitilisation Of IT
Senior Manager-IT
Haldia Petrochemicals Limited
12.2003 - 01.2023
- Led cross-functional teams in project implementation, delivering on time and within budget.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Implemented and developed operational standards, policies and procedures.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Provided strong leadership to enhance team productivity and morale.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Consistently met or exceeded annual performance targets set by senior leadership.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
- Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Mentored junior staff members for skill development and career progression within the organization.
- Managed budgets effectively, achieving financial objectives while maintaining strict control over expenditures.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
- Increased customer satisfaction with timely project deliveries and seamless communication.
- Achieved operational excellence by streamlining processes and implementing best practices.
- Consolidated vendors and renegotiated contracts to optimize costs.
- Implemented innovative solutions to overcome challenges, leading to enhanced productivity levels.
- Spearheaded change management efforts for seamless adoption of new systems or processes among employees.
- Utilized data-driven insights to make informed decisions that resulted in higher returns on investments.
- Promoted a culture of continuous learning through regular workshops, seminars, and training sessions for staff.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Evaluated vendor offerings critically to select the most appropriate partners for delivering desired results at optimal costs.
- Balanced competing priorities efficiently while maintaining focus on critical tasks requiring immediate attention.
- Executed appropriate staffing and budgetary plans to align with business forecasts.
- Championed process improvement initiatives that led to significant cost savings without compromising on quality standards.
- Enhanced company reputation by driving successful initiatives that addressed client pain points effectively.
- Evaluated hiring, firing, and promotions requests.
- Ordered new equipment and inventory and scheduled repairs for damaged equipment.
- Oversaw expansion into new markets, conducting market research and adapting strategies to meet local needs.
- Negotiated high-value contracts with new suppliers, securing better pricing and terms, which improved profit margins.
- Enhanced digital marketing efforts, increasing online engagement and driving higher sales through various digital channels.
- Revitalized underperforming product lines by analyzing sales data, leading to focused improvement efforts and increased profitability.
- Led strategic planning sessions to align departmental goals with overall company vision, fostering cohesive growth strategy.
- Streamlined internal processes for financial reporting, ensuring accuracy and compliance with regulatory standards.
- Drove adoption of new technology solutions, modernizing operations and improving operational efficiency.
- Initiated sustainability program, reducing waste and promoting eco-friendly practices within company.
- Directed company's rebranding initiative, refreshing brand image and attracting broader customer base.
- Enhanced team performance with regular coaching sessions, focusing on individual strengths and areas for improvement.
- Coordinated cross-departmental projects to improve product delivery timelines, enhancing customer satisfaction.
- Developed and executed successful training program for junior managers, equipping them with essential leadership skills.
- Optimized supply chain operations, ensuring timely delivery of products and reducing inventory holding costs.
- Facilitated partnerships with industry leaders, expanding company's network and opening new business opportunities.
- Implemented risk management framework, mitigating potential threats to project success and company operations.
- Launched comprehensive customer feedback system, leading to enhanced product features and higher customer satisfaction rates.
- Spearheaded development of new product line, resulting in significantly increased market share and brand recognition.
- Championed company-wide diversity and inclusion initiative, creating more supportive and innovative work environment.
- Led market analysis efforts to identify emerging trends, informing strategic decision-making and future investments.
- Improved team productivity by implementing agile methodologies, reducing project completion times and enhancing collaboration.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Developed detailed plans based on broad guidance and direction.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Launched quality assurance practices for each phase of development
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Managed senior-level personnel working in marketing and sales capacities.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
NIS Engineer
Network Solutions Limited
11.2002 - 11.2003
- Implemented new leased lines and configured routers.
- Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
- Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
- Developed positive working relationships with stakeholders to effectively coordinate work activities.
- Presented technical findings to stakeholders, ensuring clear understanding of project status and goals.
- Provided input to team lead regarding areas for process and procedural improvement.
- Wrote, reviewed and edited technical document in accordance with template requirements.
- Optimized engineering processes by implementing innovative solutions and streamlining workflow.
- Conducted rigorous quality assurance tests, identifying areas of improvement for product optimization.
- Enhanced product performance by conducting thorough failure analysis and recommending improvements.
- Reviewed technical drawings developed by CAD technicians and drafters.
- Developed cost estimates and project specifications for proposals.
- Participated in formal internal design reviews of proposed products and components.
- Reduced project completion time with efficient resource allocation and effective communication strategies.
- Evaluated vendor proposals for equipment procurement, selecting optimal solutions based on performance requirements.
- Collaborated on interdisciplinary teams to develop creative, cost-effective solutions for complex projects.
- Conducted detailed research and analysis to identify potential improvements in engineering methods, resulting in more sustainable practices.
- Achieved significant cost savings in material usage through development and application of innovative recycling program.
- Improved client satisfaction with detailed progress reports and proactive communication during project execution phases.
- Supported junior engineers through mentorship, offering guidance on complex problem-solving and technical skills development.
- Improved energy efficiency in manufacturing processes by redesigning mechanical systems and components.
- Facilitated knowledge sharing sessions on latest engineering trends, fostering culture of continuous learning among team members.
- Coordinated with suppliers to secure high-quality materials, negotiating favorable terms that led to reduction in project costs.
- Conducted feasibility studies for new projects, providing detailed analysis and recommendations that informed leadership decisions.
- Conducted rigorous quality control checks, ensuring all engineering projects met internal and external quality standards.
- Enhanced safety protocols during construction projects, ensuring compliance with national standards and reducing workplace accidents.
- Led cross-functional teams to innovate on product design, enhancing user experience and functionality.
- Reduced downtime during system upgrades with thorough planning and implementation of new hardware across company networks.
- Enhanced team performance by implementing structured onboarding program for new engineers, reducing ramp-up time.
- Streamlined permit acquisition process for new projects, working closely with local authorities to ensure compliance and timely approval.
- Enhanced product reliability by leading team in meticulous design and testing of new engineering software tools.
- Optimized workflow and increased productivity by introducing cutting-edge engineering software for project management.
- Negotiated with suppliers to secure high-quality materials at cost-effective prices.
- Initiated and led sustainability task force, integrating eco-friendly practices into engineering projects and reducing environmental impact.
- Developed comprehensive maintenance schedule for critical machinery, extending equipment lifespan and minimizing production delays.
- Streamlined project delivery processes, implementing agile methodologies that improved team collaboration and efficiency.
- Developed proprietary algorithm that enhanced data analysis capabilities, leading to more informed decision-making.
- Created detailed reports on engineering activities and findings.
- Trained and mentored junior engineers, providing guidance and direction.
- Documented and developed engineering procedures and processes.
- Collaborated with other departments to facilitate successful project completion.
- Monitored and evaluated engineering performance to recommend improvements.
- Developed comprehensive engineering documents for all projects.
- Analyzed and interpreted customer requirements to develop engineering solutions.
- Verified construction documentation to meet client requirements and vision.
- Implemented new strategies to reduce costs and improve efficiency of engineering team.
- Developed and implemented procedures to verify compliance with engineering standards.
- Led engineering teams to successfully complete projects on time and within budget.
- Assisted in developing cost-effective solutions to engineering problems.
- Implemented automated systems to improve accuracy and efficiency of engineering processes.
- Developed and maintained relationships with suppliers to facilitate quality and timely delivery of materials.
- Developed high-quality engineering designs and plans to meet industry standards.
- Designed and implemented quality control processes to facilitate customer satisfaction.
- Analyzed and interpreted data to identify trends and recommend improvements.
- Conducted technical evaluations of engineering designs and test results.
- Performed complex calculations to analyze and optimize engineering processes.
- Conducted research to identify and evaluate new technologies and concepts.
Systems Executive
Shriram City Union Finance Limited
10.2001 - 10.2002
- Effectively maintained leased line and ISDN network, configured and troubleshooted RAS
- Implemented the process of laying the leased line from Kolkata to 30 different locations
- Maintained and managed large networks which encompassed 400 numbers of branches
- Configured and managed Cisco 803, Cisco805, Cisco770, Cisco1720, Cisco2600 and Cisco3600 series routers
- Instrumental in the successful implementation of the process of setting up ISDN connectivity between the branches
- Configured and maintained channelized E1 and ISDN PRI
- Successfully handled different types of HSL (Telindus, Ascom, etc.
Customer Support Engineer
CMS Computers Limited
09.1999 - 09.2001
- Supervised and monitored 121 machines along with Win NT 4.0, Linux 6.2 and Sun Solaris Servers
- Installed and configured terminal emulation software like Kermit and Telnet
- Successfully installed proxy server in Linux through squid and Internet connection through ISDN router
- Deputed as FM Engineer in Global Tele Systems (ISP)
- Regularly monitored and maintained the ATLAS Messaging System
- Responsible for Unix System Administration (Sun Solaris)
- Maintained RAS & SNS servers running in Win NT environment
- Provided hardware solutions and network support to clients
- Deputed as FM Engineer Reliance Telecom
- Administered Unix Operating system for the Telecom Software, which pertained to the daily backup of the file system
- Maintained the incoming Ttfiles, identified errors, checked disk space, and kept a tab on daily call ratings and bill runs
- Provided first-level support in networking along with hardware solutions to the customers.
Education
Masters - Computer Management
Indian Institute Of Cost & Management Studies & Research
Pune, India03-1999
Bachelor Of Science - Chemistry
Dum Dum Motijheel College
Kolkata, India03-1997
Skills
Experience with SAP modules and HRMS
Proficient in SAP hybrid solutions
Windows Server and Office 365 support
Collaboration tools expertise
GreytHR HRMS Software
IT infrastructure project coordination
Networking e-Security ServiceDelivery
Proficient in firewall security solutions
Expertise In Network Routing (Static and Dynamic Routing), Network Switching (STP,Multi Layer Switching HSRP), Network Security
Expertise In Network Virtualization: Understanding about VMWare NSX-T Architecture
Micro Segmentation, Distributed Firewall, VXLAN & Geneve Encapsulation, TEP etc
Skilled in Cisco/Nortel Router installation, WAN networking, network implementation
Managed resource assessment, vendor engagement, and procurement
Documented hardware/software configurations, proposed installations/modifications
Implemented Project scheduling, resource allocation, development support
Experienced in IT budgeting, recruitment, team performance management, and training
Proficient in IT infrastructure organization, vendor management, and negotiations
Spearheaded IT department management, and conceptualized IT roadmap
IT procurement
Help desk management
IT budgeting
Application support
IT infrastructure
Business analysis
IT risk management
Information security
IT governance
Network administration
User training
ITIL framework
Cybersecurity expertise
IT service management
Enterprise architecture
Technical troubleshooting
Team collaboration
Team development
Documentation and reporting
IT resource use
Change management
Local access network planning
Digital solutions
Technical leadership
Technical onboarding design
Technical support oversight
Teamwork
Problem-solving
Teamwork and collaboration
Time management
Problem-solving abilities
IT security management
Certification
CCNA
Additional Information
linkedin.com/in/mukherjeearijit/
Timeline
Senior Manager - IT
Kaushal Bharat Group
08.2024 - Current
Founder & Technology Head
Preapeat
03.2023 - 07.2024
IT General Manager
Gold Stone Cements Limited
01.2023 - 02.2023
Senior Manager-IT
Haldia Petrochemicals Limited
12.2003 - 01.2023
NIS Engineer
Network Solutions Limited
11.2002 - 11.2003
Systems Executive
Shriram City Union Finance Limited
10.2001 - 10.2002
Customer Support Engineer
CMS Computers Limited
09.1999 - 09.2001
Masters - Computer Management
Indian Institute Of Cost & Management Studies & Research
Bachelor Of Science - Chemistry
Dum Dum Motijheel College