SUMIT CHOWDHURY
MIS & Data Analysis
Kolkata
Summary
Looking for an opportunity to apply my skill and contribute to the growth of the Company while create some advancement opportunity for myself.
Overview
20
20
years of professional experience
3
3
Certificates
Work History
Team Lead-MIS
Sun Knowledge Services Inc.
05.2024 - Current
- Collaborated with the Operation Team to prepare Process Headcount Dashboard and Attrition Dashboard with bifurcation of billable and non-billable.
- Trend analysis of Quality Audit with error segregation in Excel.
- Managed Productivity Dashboard with proper analysis of performance tracking.
- Shrinkage dashboard and schedule adherence tracker.
- Periodically monitoring billable HC with addition or reduction and based on that track the requirement.
Associate-Reporting
Concentrix Daksh Services India Pvt. Ltd.
03.2017 - 01.2024
- Spearheaded the development of comprehensive CSAT and Quality dashboards using Excel.
- Collaborated with the Training Team to monitor OJT performance and prepare OJT Dashboard.
- Led the variance analysis reporting process in Excel.
- Managed Compliance Dashboard, resolving Non-Compliance cases through diligent follow-up.
- Trend Analysis tracker maintenance for strategic decision-making.
- Monitored and enhanced productivity for Quality Analysts and Trainers on a weekly and monthly basis.
MIS Executive
ANI Technologies Pvt Ltd (OLACABS)
06.2016 - 02.2017
- Prepare multiple type of Weekly and monthly reports based on excel.
- Prepared Zonal and city level Dashboard and analysis of Weekly Performance Trend Analysis
- Follow up metrics and scorecard related trackers with Zonal and city level teams.
- Prepare communication related data and communicate with customers through portal.
MIS Executive
Tata Consultancy Services Limited (up to Sept’15 it was CMC Ltd and after that it was merged with TCS Ltd)
03.2014 - 06.2016
- Prepare daily and weekly dashboard according to project requirement.
- Prepare monthly reports for client view and analyze through PPT Presentation.
- Prepare variety type of internal reports as per management instruction to analyze project status.
- Prepare multiple type of analyst wise reports for performance analysis of analyst.
- Prepare multiple type real time live data report generated through AVAYA.
Computer Operator
Prayag Group
11.2009 - 05.2013
- Prepare agents wise reports and maintain data in excel
- Resolve commission and maturity payment related issue of customers.
- Maintaining branch related database and entry new policy related data in software.
Project Office Assistant
Department of Industrial Engineering and Management, IIT Kharagpur (COALNET Project)
05.2005 - 09.2007
- Prepare all site related data and filing them properly.
- Maintain all project related data and corresponding with site managers for fixing meeting etc.
- Maintaining and follow up multiple type documents and payment process of project related staffs on regular basis
Education
B. Com (H) - Accountancy
University of Calcutta
01.2003
Higher Secondary - undefined
WBCHSE
01.2000
Madhyamik - undefined
WBCSE
01.1998
Skills
Advance Excel
undefinedCertification
Business Analytics with Excel: Elementary to Advanced Johns Hopkins University (Coursera)
CORE COMPETENCIES
Data Analysis and Reporting
Data Visualization Techniques
Database Management
Dashboard Creation
Compliance Tracking
Process Improvement
Trend Analysis
Soft Skills
Collaborator
Communicator
Innovator
Planner
Thinker
Timeline
Team Lead-MIS
Sun Knowledge Services Inc.
05.2024 - Current
Associate-Reporting
Concentrix Daksh Services India Pvt. Ltd.
03.2017 - 01.2024
MIS Executive
ANI Technologies Pvt Ltd (OLACABS)
06.2016 - 02.2017
MIS Executive
Tata Consultancy Services Limited (up to Sept’15 it was CMC Ltd and after that it was merged with TCS Ltd)
03.2014 - 06.2016
Computer Operator
Prayag Group
11.2009 - 05.2013
Project Office Assistant
Department of Industrial Engineering and Management, IIT Kharagpur (COALNET Project)
05.2005 - 09.2007
Higher Secondary - undefined
WBCHSE
Madhyamik - undefined
WBCSE
B. Com (H) - Accountancy
University of Calcutta
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