SUMIT GAHLOT
New Delhi
Summary
Dynamic and results-oriented Service Desk Team Lead with 1 year of experience in IT support and service management. Proven track record of leading high-performing teams to deliver exceptional technical support and customer service. Skilled in incident management, SLA compliance, performance monitoring, and continuous improvement. Adept at fostering a collaborative environment, coaching team members, and aligning IT services with business goals.
Overview
7
7
years of professional experience
Work History
Service Desk Engineer
Presto Infosolutions Pvt Ltd
10.2023 - 08.2024
- Resolve issues of users, employers and ip's of ESIC
- Provide the incidents of tickets with the help of Hpsm Tool
- Reply about the status of tickets on WhatsApp group
- Making report of overall, pending and resolved tickets on Excel sheet and share it to the higher management of the company on WhatsApp group
Support Engineer
CMS Computers Ltd
09.2019 - 10.2023
- Resolve queries of ESIC Employee's
- Provide the status of the incidents
- Reply the status of tickets on WhatsApp groups
- Quickly resolve the incidents by doing email to the internal concern teams
Support Engineer
Infocare Digital System Pvt Ltd
05.2019 - 09.2019
- Resolve the queries of ESIC users
- Assist the status of the tickets with the help of Hpsm Tool
Software Engineer
Escape System Consultants Pvt Ltd
01.2018 - 01.2019
- Student Management System
- Employee Management System
- Tic Tac Toe Game
Education
Bachelor Of Technology - Computer Science And Engineering
Shri Ram College of Engineering And Management
NCR06.2014
Intermediate School - Science Stream
Rukmani Devi Jaipuria Public School
New Delhi03.2008
UpHigh School - English
Rukmani Devi Jaipuria Public School
New Delhi03.2006
Skills
- Incident Management
- Team Leadership
- Communication
- Problem Solving
- Escalation Management
- Time Management
- Operating System
- Software Troubleshooting
- Remote Support Tools
- Process Improvement
- Stakeholder Management
Languages
Hindi
English
Timeline
Service Desk Engineer
Presto Infosolutions Pvt Ltd
10.2023 - 08.2024
Support Engineer
CMS Computers Ltd
09.2019 - 10.2023
Support Engineer
Infocare Digital System Pvt Ltd
05.2019 - 09.2019
Software Engineer
Escape System Consultants Pvt Ltd
01.2018 - 01.2019
Bachelor Of Technology - Computer Science And Engineering
Shri Ram College of Engineering And Management
Intermediate School - Science Stream
Rukmani Devi Jaipuria Public School
UpHigh School - English
Rukmani Devi Jaipuria Public School
Similar Profiles
DEBAJYOTI DATTADEBAJYOTI DATTA
Associate Vice President - Service Delivery at Presto Infosolutions Pvt LtdAssociate Vice President - Service Delivery at Presto Infosolutions Pvt Ltd
Ankit MathuriaAnkit Mathuria
Manager-Services at Proactive Data Systems Pvt LtdManager-Services at Proactive Data Systems Pvt Ltd
Arpit GuptaArpit Gupta
Assistant Manager at ASJ Infosolutions Pvt Ltd.Assistant Manager at ASJ Infosolutions Pvt Ltd.