Sumit Jadhav
Pune
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Desktop-support-engineer
Freelancer
02.2022 - Current
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Troubleshot potential problems and eliminated before issues escalated or cascaded.
- Documented and updated known fixes in knowledge base for future reference.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Boosted network, system and data availability and integrity through preventive maintenance and upgrades.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Installed and configured operating systems and applications.
- Installed, configured and maintained computer systems and network connections.
Network Engineer
SBITS
08.2017 - 01.2022
- Assisted with implementation and support of network monitoring tools.
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
- Managed, tracked, and coordinated problem resolution and escalation processes.
- Troubleshot complex multi-vendor network service provider issues.
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Collaborated with vendors to identify best options for optimizing network performance.
- Provided detailed network diagrams and procedural guidelines.
- Created VPN infrastructure and allowed for secure remote connections.
- Performed troubleshooting for Mikrotik, Cisco, Manageable network devices and packet analysis.
- Integrated data, voice and video networks for use in multi-site installations.
- Installed, supported and maintained company hardware and software infrastructure according to best practices.
Hardware and Networking Support Engineer
Viraj Infotech
08.2014 - 11.2017
- Maintained technology equipment performance by configuring, diagnosing and repairing hardware.
- Investigated hardware product issues involving materials and software and devised solutions.
- Strategically implemented new computer projects and hardware installations to improve workflow for 100+ employees.
- Maintained detailed documentation through all phases of development, testing and analysis to enhance organizational productivity.
- Designed computer hardware components and peripheral devices.
- Diagnosed network problems involving combination of hardware, software, power and communications issues.
- Supported users in setup and configuration of wireless bridge networks.
- Diagnosed and resolved hardware and software issues.
- Installed and configured network printers and other peripheral devices.
Computer Hardware and Networking Technician
Speedlink Computers
06.2013 - 08.2014
- Designed and evaluated WAN and LAN connectivity technologies.
- Implemented and maintained virtual private networks.
- Identified and resolved network congestion issues and bottlenecks.
- Assembled personal computers as per client need and performed OS and software installations as per clients requirements.
- Designed computer hardware components and peripheral devices.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Diagnosed and executed resolution for network and server issues.
Education
Bachelor of Science - Computer Science
Sikkim Professional University
Gangtok, India07.2023
Diploma - Certificate Course In Professional Diploma in IT
Data Care Corporation
Pune04.2013
Diploma - Certificate Course in Network Maintenance
University of Pune
Pune01.2013
Diploma - Certificate Couse in Personal Computer Maintenance
University of Pune
Pune01.2013
HSC - Higher Secondary
Shrirang Namdev Kadam Junior College
Kadegaon02.2012
MSCIT - Maharashtra State Certificate in IT
Sai Computers
Tarale06.2010
SSC - Secondary School
Chatrapati Vidya Mandir
Tarale03.2010
Skills
- End-User Support
- Cloud-Based Software Deployment
- Debugging
- IT Security Management
- Application Installations
- Remote Diagnostics
- Technical Support
- Linux Environment
- Windows Operating System
- Mac OS Operating System
- Local Area Networking
- Hardware Installation
- Virus and Malware Removal
- Software Installation
- Technical Support Expertise
- Data Backup and Recovery
- Network Connectivity
- Printer and Peripheral Support
- Help Desk Experience
- Remote Desktop Support
- LAN/WAN
- VoIP Installation
- Device Installation
- System Maintenance
- Desktop Support
- TCP/IP
- Troubleshooting Network Issues
- Microsoft Windows and Office
Hobbies
Passionate about exploring the latest in technology and gadgets, actively staying informed about advancements in the tech world. Enjoy experimenting with new devices, software, and emerging technologies to stay ahead of the curve. This enthusiasm for tech not only fuels personal interests but also enhances problem-solving skills and creativity.
Languages
English
Intermediate (B1)
Marathi
Upper intermediate (B2)
Hindi
Intermediate (B1)
Timeline
Desktop-support-engineer
Freelancer
02.2022 - Current
Network Engineer
SBITS
08.2017 - 01.2022
Hardware and Networking Support Engineer
Viraj Infotech
08.2014 - 11.2017
Computer Hardware and Networking Technician
Speedlink Computers
06.2013 - 08.2014
Bachelor of Science - Computer Science
Sikkim Professional University
Diploma - Certificate Course In Professional Diploma in IT
Data Care Corporation
Diploma - Certificate Course in Network Maintenance
University of Pune
Diploma - Certificate Couse in Personal Computer Maintenance
University of Pune
HSC - Higher Secondary
Shrirang Namdev Kadam Junior College
MSCIT - Maharashtra State Certificate in IT
Sai Computers
SSC - Secondary School
Chatrapati Vidya Mandir
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