SUMIT KUMAR
Collections
New Delhi
Summary
A result-oriented professional with 8+ years of experience in Debt Management & Collections Management, Team Management. Deft at implementing strategies & accomplishing the given targets in budgeted parameters. Adept at understanding business problem being analyzed and how it affects the various business units. Possesses thorough knowledge of collection delinquency and numbers. Productive Cluster Manager with over 1.7 years of experience. Lengthy financial track record with expertise in sales and budgeting. Implements quality recruiting and training practices by creating inviting work environments and supportive teams. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
8
8
years of professional experience
Work History
Cluster Manager
Arthmate Financing India Pvt Ltd
2 2023 - Current
- Handling crucial provisioning Bucket -X To NPA And Recovery (TW, PL, BL, MSME, BULET LOAN)
- Handling -Delhi NCR/ Haryana with 30-40cr portfolio
- Currently handling 3 Agency's Location: - Delhi NCR
- The core job as a Cluster Manager - Working as a Cluster Manager in flow division
- Looking after collection in Delhi NCR
- Handling all audit requirement from Agency
- The primary role being, protecting the company's asset and maintaining good customer relation
- Case to case basis identification for legal action on particular case for fast and effective recovery
- Identifying the training needs of Individuals and monitoring them at regular intervals
- Manage escalations and ensure resolution of all cases
- Ensure compliance from the vendors on laid down processes e.g., Cash TAT etc.
- Conducted regular performance evaluations for all employees to recognize achievements, address challenges, and facilitate professional growth.
- Monitored data analytics to identify trends, opportunities, and areas of improvement within the cluster operations.
- Monitored facility managers and staff performance through quarterly review assessments.
Senior Team Leader
Home Credit India Finance Pvt. Ltd
8 2022 - 2 2023
- Handled high value cases/defaulters' clients & initiating appropriate legal actions
- Allocation of delinquent cases to the respective Collection agency based on past performance and Present output to work efficiently
- Regular feedback to help credit to take appropriate decision with regards to funding for providing better portfolio
- Update the daily and monthly MIS
- Personal visits to critical delinquent customers for counselling and convincing customers to clear pending dues before initiating legal action
- Maintaining accurate record receipt book, data, DCS
- To maintain MIS report for executive remarks
- Achievement of collection target
- Successfully handling allocation volume of 70-80cr
- Achieved more than the Release Target of 80-85 %
- Track daily on individual performances on set parameters.
Team Leader
Home Credit India Finance Pvt. Ltd
01.2017 - 03.2022
- Handled high value cases/defaulters' clients & initiating appropriate legal actions
- Allocation of delinquent cases to the respective Collection agency based on past performance and Present output to work efficiently
- Regular feedback to help credit to take appropriate decision with regards to funding for providing better portfolio
- Update the daily and monthly MIS
- Maintaining accurate record Receipt book, Data, DCS
- To maintain MIS report for Executive Remarks
- Achievement of Collection target
- Successfully handling allocation volume of 70-75cr
- Achieved more than the Release Target of 80-85 %
- Track daily on individual performances on set parameters.
Education
Skills
Self-Confident
Team Leadership
Teamwork and Collaboration
Positive Attitude
Performance Tracking and Evaluation
Team Development
Goal Setting
Task Delegation
Employee Coaching and Mentoring
Customer Service
Personal Information
- Father's Name: Mr. Ashok Kumar
- Mother's Name: Lt. Mrs. Anita Devi
- Nationality: Indian
- Marital Status: Married
- Address : Hosue No-3 Block-A Anand Vihar Pooth Khurd Near Barwala Delhi-110039
Languages
English
Hindi
Timeline
Team Leader
Home Credit India Finance Pvt. Ltd
01.2017 - 03.2022
Cluster Manager
Arthmate Financing India Pvt Ltd
2 2023 - Current
Senior Team Leader
Home Credit India Finance Pvt. Ltd
8 2022 - 2 2023