SUMIT KUMAR
Fatehpur
Summary
Information Technology (IT) & Tolling professional with 13+ years of experience across toll operations, system audit, Intelligent Transportation Systems (ITS)/toll-system installation and technical support. Experienced with Kent and VaaaN Infra Pvt Ltd tolling systems, Toll Management System (TMS), Advanced Traffic Management System (ATMS), Weigh-in-Motion (WIM), Automatic Vehicle Classification (AVC), Toll Lane Controller (TLC), Electronic Toll Collection (ETC), lane equipment, servers, networking, Closed-Circuit Television (CCTV)/Network Video Recorder (NVR), Management Information System (MIS)/audit reporting, troubleshooting, installation, testing, commissioning and Operations & Maintenance (O&M).
Overview
2
2
Languages
1
1
Certification
14
14
years of professional experience
Work History
Installation & Support Engineer
KENT Intelligent Transportation Systems ( India ) Private Limited
04.2022 - Current
- Manage and support complete Information Technology (IT) and tolling-system infrastructure, including 3 Servers, 42 PCs and 5 Printers.
- Manage 3 Servers, 3 NVRs and 2 Network-Attached Storage (NAS) systems, including configuration, storage, connectivity, monitoring and backup support.
- Perform Windows Server/OS installation, configuration, maintenance and troubleshooting.
- Install, configure, update and troubleshoot tolling/Information Technology (IT) applications and software.
- Work on Structured Query Language (SQL) Database and Local Database operations, including connectivity and basic troubleshooting.
- Manage Toll Management System (TMS), server/client applications, Point of Sale (POS), Management Information System (MIS) and related toll-system software.
- Prepare Management Information System (MIS), technical, operational and Monthly Preventive Maintenance (Preventive Maintenance (PM)) Reports.
- Maintain Automatic Vehicle Classification (AVC)/Loop systems, Toll Lane Controller (TLC) Panel, Electronic Toll Collection (ETC), Weigh-in-Motion (WIM) systems, sensors, boom barriers, traffic lights and lane/booth equipment.
- Maintain Internet Protocol (IP)/Pan-Tilt-Zoom (PTZ) cameras, Closed-Circuit Television (CCTV), NVRs, receipt printers, scanners, Smart Card Readers, intercoms and communication equipment.
- Maintain Toll Lane Controller (TLC) Panel components, Uninterruptible Power Supply (UPS) systems, power, earthing and generator conditions.
- Handle Local Area Network (LAN)/Transmission Control Protocol/Internet Protocol (TCP/IP), Internet Router, Sophos Firewall, server/Network Video Recorder (NVR)/Network-Attached Storage (NAS) backup and recovery.
- Identify faults, perform corrective maintenance and coordinate with vendors/client teams; support 24×7 toll operations.
System Auditor/System Engineer
IRB Infrastructure Developers Ltd.
02.2022 - 04.2022
- Monitored 16-lane toll operations and traffic management with optimum lane utilization and smooth traffic flow.
- Monitored Toll Management System (TMS), Advanced Traffic Management System (ATMS), lane equipment and Control Room operations, including system status and transaction monitoring.
- Performed system audit, operational verification and technical monitoring of tolling systems and transaction data.
- Monitored Information Technology (IT) infrastructure including servers, client systems, network connectivity, applications and Control Room systems.
- Performed basic server, workstation, Local Area Network (LAN)/Transmission Control Protocol/Internet Protocol (TCP/IP), network and application troubleshooting and coordinated issues with Kent/Information Technology (IT) team.
- Monitored Toll Management System (TMS) application, database connectivity and system communication.
- Monitored Automatic Vehicle Classification (AVC), Toll Lane Controller (TLC), Electronic Toll Collection (ETC), Weigh-in-Motion (WIM), sensors, loops/loop sensitivity, boom barriers, Infrared (IR) sensors, traffic lights and lane/booth equipment.
- Handled Slow-Speed Weigh-in-Motion (SSWIM), Medium-Speed Weigh-in-Motion (MSWIM), High-Speed Weigh-in-Motion (HSWIM), Bending Plate Weigh-in-Motion (WIM) and Static Weigh-in-Motion (WIM)/Static Weighbridge technologies.
- Monitored Closed-Circuit Television (CCTV)/Internet Protocol (IP)/Pan-Tilt-Zoom (PTZ) cameras, Network Video Recorder (NVR) systems and server logs.
- Verified Automatic Vehicle Classification (AVC) accuracy, vehicle classification, traffic counts and toll transaction/system data and maintained discrepancy records.
- Prepared Management Information System (MIS), audit, operational, traffic, fault, End of Shift (EOS), Operation Day, Automatic Vehicle Classification (AVC) Accuracy, Central Clearing House (CCH), Chargeback and Mal-Tag/FASTag reports.
- Monitored downtime, equipment faults and communication failures and maintained corrective-action records.
- Coordinated with Operations, Audit, Information Technology (IT), Control Room and vendor teams and maintained daily audit/operation documentation.
- Prepared detailed audit reports summarising findings and suggesting actionable improvements for management review.
- Managed multiple audit projects simultaneously, ensuring timely completion and adherence to highest quality standards.
- Reviewed and assessed financial statements and records for accuracy, compliance, and transparency in reporting.
- Implemented best practice audit methodologies, raising the standard of audit procedures and outcomes.
- Generated financial statements documenting revenue, expenses and liabilities.
- Completed detailed reviews of accounts and bookkeeping records to verify compliance with standards.
- Assessed internal control systems for effectiveness and efficiency, recommending enhancements to safeguard assets.
System Auditor/System Engineer
IRB Infrastructure Developers Ltd.
12.2021 - 02.2022
- Managed toll operations, traffic flow and toll-collection monitoring across 12 lanes.
- Prepared Management Information System (MIS), operational and audit reports and maintained operational records.
- Monitored Data Entry Operator (DEO) compliance, fee collection, manpower/discipline, customer queries, manual receipts and shift closing/handover.
- Prepared Exemption, Daily Performance, Fault, Traffic, End of Shift (EOS), Operation Day and Automatic Vehicle Classification (AVC) Accuracy reports.
- Monitored Integrated Border Check Post (IBCP) collection/reconciliation and prepared vehicle classification, exemption and discrepancy reports.
- Handled basic VaaaN Infra Pvt Ltd toll-system/Information Technology (IT) issues and coordinated vendor troubleshooting.
- Maintained Management Information System (MIS)/email reporting and operational coordination.
- Prepared detailed audit reports summarising findings and suggesting actionable improvements for management review.
- Managed multiple audit projects simultaneously, ensuring timely completion and adherence to highest quality standards.
- Implemented best practice audit methodologies, raising the standard of audit procedures and outcomes.
- Completed detailed reviews of accounts and bookkeeping records to verify compliance with standards.
- Reviewed and assessed financial statements and records for accuracy, compliance, and transparency in reporting.
- Generated financial statements documenting revenue, expenses and liabilities.
- Assessed internal control systems for effectiveness and efficiency, recommending enhancements to safeguard assets.
- Analysed financial data extensively to identify discrepancies, fraud, and inefficiencies, enhancing organisational accountability.
- Reviewed financial statements and tax audits in detail to identify and correct discrepancies.
- Mentored new team members, sharing knowledge and expertise to enhance overall team capabilities and performance.
System Auditor/System Engineer
IRB Infrastructure Developers Ltd.
09.2021 - 12.2021
- Worked on six-laning completion and complete toll-system setup during Kent-to-VaaaN Infra Pvt Ltd system migration.
- Executed software and hardware installation, configuration, testing, commissioning and troubleshooting.
- Handled Toll Management System (TMS), Advanced Traffic Management System (ATMS), Weigh-in-Motion (WIM), Automatic Vehicle Classification (AVC), Toll Lane Controller (TLC), Electronic Toll Collection (ETC), sensors, loops, boom barriers, Infrared (IR) sensors, traffic lights, Over Head Lane Signal (OHLS) and Manual Booth Controller (MBC).
- Worked with Slow-Speed Weigh-in-Motion (SSWIM), Medium-Speed Weigh-in-Motion (MSWIM), High-Speed Weigh-in-Motion (HSWIM), Bending Plate Weigh-in-Motion (WIM) and Static Weigh-in-Motion (WIM)/Static Weighbridge.
- Installed/configured Internet Protocol (IP)/Pan-Tilt-Zoom (PTZ) cameras, License Plate Image Capture (LPIC)/Incident Capture Camera (ICC) cameras, Network Video Recorder (NVR), servers, network and communication/interfacing systems.
- Configured Management Information System (MIS)/reporting systems and supported toll transaction, traffic and Automatic Vehicle Classification (AVC) reports.
- Performed handover/takeover, site documentation, testing records and vendor/site coordination.
- Supported post-implementation Operations & Maintenance (O&M), fault finding and corrective troubleshooting.
System Auditor
IRB Infrastructure Developers Ltd.
01.2021 - 09.2021
- Managed 12-lane toll operations, traffic flow and toll-collection monitoring.
- Prepared Management Information System (MIS), operational and audit reports and maintained daily system/operation records.
- Monitored Data Entry Operator (DEO) compliance, fee collection, manpower/discipline, customer queries, manual receipts and shift closing/handover.
- Prepared Exemption, Daily Performance, Fault, Traffic, End of Shift (EOS), Operation Day and Automatic Vehicle Classification (AVC) Accuracy reports.
- Monitored Integrated Border Check Post (IBCP) collection/reconciliation and prepared vehicle classification, exemption and discrepancy reports.
- Handled basic computer/network/server/application issues and coordinated troubleshooting with VaaaN Infra Pvt Ltd vendor team.
- Maintained Management Information System (MIS)/email reporting and coordination with Operations, Audit, Information Technology (IT) and vendor teams.
System Auditor
IRB Infrastructure Developers Ltd.
02.2020 - 01.2021
- Managed 12-lane toll operations, traffic flow and toll-collection monitoring.
- Prepared Management Information System (MIS), operational and audit reports and maintained daily system/operation records.
- Monitored Data Entry Operator (DEO) compliance, fee collection, manpower/discipline, customer queries, manual receipts and shift closing/handover.
- Prepared Exemption, Daily Performance, Fault, Traffic, End of Shift (EOS), Operation Day and Automatic Vehicle Classification (AVC) Accuracy reports.
- Monitored Integrated Border Check Post (IBCP) collection/reconciliation and prepared vehicle classification, exemption and discrepancy reports.
- Handled basic computer/network/server/application issues and coordinated troubleshooting with VaaaN Infra Pvt Ltd vendor team.
- Maintained Management Information System (MIS)/email reporting and coordination with Operations, Audit, Information Technology (IT) and vendor teams.
System Auditor
IRB Infrastructure Developers Ltd.
01.2017 - 02.2020
- Managed toll operations and traffic management across 16 lanes with optimum lane utilization.
- Monitored Toll Management System (TMS) and Advanced Traffic Management System (ATMS) and coordinated Information Technology (IT)-related installation, configuration, testing, commissioning and troubleshooting with Kent team.
- Handled Toll Lane Controller (TLC), Automatic Vehicle Classification (AVC), Treadle, Electronic Toll Collection (ETC), sensors, loops/loop sensitivity, boom barriers, Infrared (IR) sensors, handheld machines and lane/booth devices.
- Worked with Automatic Vehicle Classification (AVC) SICK Laser, underground looping, Over Head Lane Signal (OHLS), traffic lights, License Plate Image Capture (LPIC)/Incident Capture Camera (ICC) cameras, Manual Booth Controller (MBC) and device communication/interfacing.
- Monitored Point of Sale (POS), Cash-up, Control Room and office systems; handled system/application and Information Technology (IT) issues.
- Prepared Management Information System (MIS), audit and operational reports including Central Clearing House (CCH), Chargeback, Mal-Tag/FASTag, Network Video Recorder (NVR)/Server Logs, Automatic Vehicle Classification (AVC) Accuracy, Traffic, System Fault, End of Shift (EOS) and Operation Day reports.
- Audited toll transactions/system data, traffic classification/counting and Automatic Vehicle Classification (AVC) accuracy; maintained fault, downtime and vendor-activity records.
- Monitored Data Entry Operator (DEO) compliance, fee collection, manpower/discipline, customer queries, manual receipts, shift closing/handover and Integrated Border Check Post (IBCP) collection/reconciliation.
- Prepared Operation Department reports and records and reported to the Toll/Check Post Manager.
- Prepared and issued Manual Receipt Grab Bags to Integrated Border Check Post (IBCP) collectors during emergency/system-failure situations.
- Monitored Integrated Border Check Post (IBCP) facility traffic flow and collection equipment for proper revenue collection.
- Performed security/safety duties, including proper transfer of collected money; controlled pilferage.
- Communicated professionally with motorists in English and resolved operational/customer queries.
- Ensured Data Entry Operator (DEO) training on current operational procedures and policies and monitored compliance.
- Performed CPM duties during absence, including supervisor schedule assistance, Regional Office/department coordination and operational/staffing issue handling.
- Ensured vehicles did not pass the check-post area without payment of applicable service fees and penalties.
- Coordinated with Transport, Commercial Tax, Forest, Mandi Board and Mining Departments as required.
- Ensured Integrated Border Check Post (IBCP) collection as per applicable Gazette notifications and conducted regular inspections of Integrated Border Check Post (IBCP) collection procedures.
- Allocated Data Entry Operator (DEO)/Vehicle Registration System (VRS) shifts and carried out routine frisking of Integrated Border Check Post (IBCP) collectors.
Proprietor / Owner
Singh Computer & Online Services
Bindki, Uttar Pradesh
04.2015 - 01.2017
- Managed Railway Reservation/Ticket Booking, Domestic/Air Ticket Booking and Four-Wheeler Booking services.
- Provided Money Transfer/Western Union, Visa & Immigration support/documentation and Foreign Currency Exchange services.
- Handled PAN Card, email/internet/online services, online forms, printing, scanning and documentation.
- Managed customer handling, day-to-day operations, service coordination and overall business activities.
Computer Operator
Ziya Computer & Travels
Bindki, Uttar Pradesh
01.2013 - 04.2015
- Handled Railway Reservation, Air Ticket, Money Transfer, Four-Wheeler Booking and Western Union services.
- Provided PAN Card, email/internet and online service support with printing, scanning and documentation.
- Handled customer interaction and day-to-day computer operations.
Education
MCA - Computer Applications
ISBM University
Raipur, Chhattisgarh01.2024
BCA - Computer Applications
ISBM University
Raipur, Chhattisgarh01.2022
12th - Intermediate
UP Board
Allahabad01.2012
10th - Secondary School
UP Board
Allahabad01.2010
Skills
- Traffic and toll management
- Vehicle classification technologies
- Electronic toll collection
- Traffic control systems
- Network infrastructure security
- Video surveillance systems
- Data backup recovery
- LAN management
- SQL proficiency
- Server management
- Network configuration
- Database troubleshooting
- Application support
- System monitoring
- Traffic management
- Operational reporting
- Technical documentation
- Vendor coordination
- Risk assessment
- Problem solving
- Customer support
- Team collaboration
- Process improvement
- IT service ticketing systems
- Remote desktop support
- Desktop support
- Software installation and upgrades
- Software troubleshooting
- Data backup and recovery
- Technical issues analysis
- Computer system troubleshooting
- Hardware diagnosis
- Microsoft office suite proficiency
- Software installation
- Issue resolution
- Incident analysis
- Skilled in TCP/IP and WAN
- Database administration
- Wireless networking
- Remote support tools
- IT service management
- Computer backup management
- Server maintenance
- LINUX
- Hardware Maintenance
- Microsoft 365 administration
- Hardware upgrades
- Linux OS
- Hardware troubleshooting
- Computer setup
- Operating systems knowledge
- Computer Science
- Systems Analysis
- Application installations
Certification
- DCADA – Diploma in Computer Application Designing & Accounting
- Tally 9.0 ERP9 – Score: 78%
Languages
English
Hindi
Custom Section
- Toll Management System (TMS)
- Advanced Traffic Management System (ATMS)
- Weigh-in-Motion (WIM): Slow-Speed Weigh-in-Motion (SSWIM), Medium-Speed Weigh-in-Motion (MSWIM), High-Speed Weigh-in-Motion (HSWIM), Bending Plate Weigh-in-Motion (WIM), Static Weigh-in-Motion (WIM) / Static Weighbridge
- Automatic Vehicle Classification (AVC) / Vehicle Classification
- Toll Lane Controller (TLC) / Electronic Toll Collection (ETC)
- Loop & Loop Sensitivity / Sensors
- Boom Barrier / Infrared (IR) Sensors / Traffic Lights
- Internet Protocol (IP) / Pan-Tilt-Zoom (PTZ) Cameras / Closed-Circuit Television (CCTV) / Network Video Recorder (NVR)
- Servers / Network-Attached Storage (NAS) / Backup & Recovery
- Local Area Network (LAN) / Transmission Control Protocol/Internet Protocol (TCP/IP) / Router
- Sophos Firewall / Seqrite Unified Threat Management (UTM)
- Windows Server / Windows OS
- Structured Query Language (SQL) / Local Database
- Management Information System (MIS) / Audit / Central Clearing House (CCH) / Chargeback / Mal-Tag / FASTag Reports
- Installation / Configuration / Testing / Commissioning
- Troubleshooting / Preventive Maintenance
- Vendor / Client / Operations Coordination
Disclaimer
I hereby declare that the information provided above is true and correct to the best of my knowledge and belief.
Timeline
Installation & Support Engineer
KENT Intelligent Transportation Systems ( India ) Private Limited
04.2022 - Current
System Auditor/System Engineer
IRB Infrastructure Developers Ltd.
02.2022 - 04.2022
System Auditor/System Engineer
IRB Infrastructure Developers Ltd.
12.2021 - 02.2022
System Auditor/System Engineer
IRB Infrastructure Developers Ltd.
09.2021 - 12.2021
System Auditor
IRB Infrastructure Developers Ltd.
01.2021 - 09.2021
System Auditor
IRB Infrastructure Developers Ltd.
02.2020 - 01.2021
System Auditor
IRB Infrastructure Developers Ltd.
01.2017 - 02.2020
Proprietor / Owner
Singh Computer & Online Services
04.2015 - 01.2017
Computer Operator
Ziya Computer & Travels
01.2013 - 04.2015
MCA - Computer Applications
ISBM University
BCA - Computer Applications
ISBM University
12th - Intermediate
UP Board
10th - Secondary School
UP Board