Sumit Kumar Bundela
Operations, Sales, Distribution in Microfinance.
Ranchi
Summary
Professional with experience in strategic leadership and operational management. Skilled in driving team collaboration and achieving results through adaptive strategies and clear communication. Proficiencies include project management, financial analysis, and process optimization. Known for reliability, flexibility, and strong focus on delivering impactful outcomes.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
AVP in Collection Operations
Spandana Sphoorty Financial
Hyderabad
08.2024 - Current
- Instrumental in streamlining processes and systems to increase collection with different tools like OTS, sending notices with the help of the legal team and call center agency.
- Regular review with the State Head, Regional Manager, and Area Manager on collection, guiding, and providing ways to improve collection.
- Successfully managed change within the organization, ensuring smooth transitions during periods of restructuring or process improvements.
- Established policies and procedures that improved operational efficiency within the organization.
- Maintained compliance with industry regulations by implementing risk mitigation measures and maintaining accurate documentation.
- Analyzed data to identify areas of improvement, implementing changes that resulted in greater operational efficiency.
- Overseeing and managing external call centers to increase collections.
- Preparing a strategy and incentive structure for the field team to motivate them to focus on NPA collection.
Lead Manager - Collection & Strategy
Bharat Financial Inclusion Ltd.
Hyderabad
01.2023 - 07.2024
- Started in the head office by leading East Zone 1 in collections. Reviewing and coordinating with SBH/GM’s review includes DPD bucket movement, fresh flows, along with nonstarter loans, and >90 recovery.
- Handled a team of 176 CROs and 12 CRMs in East Zone 1, with an average collection varying from 12,000 to 18,000 per day per CRO.
- Taking care of telecalling through the call center and RO, where customers from 1-90 DPD are contacted for payment. In RO, customers from over 90 DPD are contacted for payment.
- Responsibilities as Lead Manager, Collection & Strategy: Since Jan. 2023 to present.
Divisional Manager
Bharat Financial Inclusion Ltd.
Deoghar, Jharkhand
10.2019 - 01.2023
- Managed a team of 105 members and administered overall branch profitability while managing a portfolio of 153 Cr.
- Implementing necessary recommendations including driving mitigation plan
- Ensured portfolio diversification and quality across activities.
- Ensured high repayment, good center discipline and attendance level as per company standard.
- Maintained Collection efficiency of 98% during 2nd Covid by implementing core processes with intensity in field. Giridih area portfolio was fastest to recover from Covid effects in terms of collection efficiency and customer repayment discipline.
- Recruitment of Field personnel along with HR team to ensure sufficient staff are deployed across branches.
- Drove business growth through identifying new opportunities and development of new undiscovered markets/segments with new branch openings.
- Responsibilities as Divisional Manager: Since Oct’19 to Jan’23
Management Trainee – Assistant Customer Relationship Manager
Ujjivan Small Finance Bank
05.2018 - 09.2019
- Develop short- and long-term sales and penetration plans to meet the Branch sales target pertaining to secured and unsecured loans and Liabilities business for base customer of 25000 with portfolio of 60 Cr.
- Responsible for business development of a branch by acquiring new customers and retaining the old ones.
Education
PGDM - Finance
XISS, Ranchi
01.2016 - 01.2018
B.Com - undefined
St. Xavier’s College (Autonomous under Ranchi university)
01.2011 - 01.2014
12th - undefined
CBSE
10th - undefined
CBSE
Skills
Operational efficiency management
Channel partner engagement
Internal communications
Crisis response
Interests
Playing Cricket and Basketball
Timeline
AVP in Collection Operations
Spandana Sphoorty Financial
08.2024 - Current
Lead Manager - Collection & Strategy
Bharat Financial Inclusion Ltd.
01.2023 - 07.2024
Divisional Manager
Bharat Financial Inclusion Ltd.
10.2019 - 01.2023
Management Trainee – Assistant Customer Relationship Manager
Ujjivan Small Finance Bank
05.2018 - 09.2019
PGDM - Finance
XISS, Ranchi
01.2016 - 01.2018
B.Com - undefined
St. Xavier’s College (Autonomous under Ranchi university)
01.2011 - 01.2014
12th - undefined
CBSE
10th - undefined
CBSE
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