Sumit Kumar Singh
Gautam Buddha Nagar
Summary
Dynamic IT leader with a proven track record at Savills Property Services, excelling in Azure cloud solutions and project oversight. Recognized for enhancing operational efficiency and fostering team collaboration. Adept at user onboarding strategies and effective communication, driving successful migrations and optimizing Office 365 operations.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Manager (Regional Information Technology) (APAC)
Savills Property Services (India) Private Limited
05.2022 - Current
- Established processes to ensure efficient workflow throughout the organization.
- Developed and implemented strategic plans to achieve company objectives.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Facilitated team meetings and workshops to foster collaboration and share best practices.
- Implemented process improvements, resulting in an increase in operational efficiency.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Coordinated cross-departmental projects to ensure timely and successful completion.
- Led a team of 5 employees, ensuring high productivity and excellent customer service.
- Monitored staff performance and addressed issues.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Technical Support Specialist
FedEx Express (TNT acquired by FedEx)
01.2018 - 05.2022
- SharePoint Administration
- New SharePoint Site creation, Manage and deletion
- Manage and delete Site Collections and sub sites in Office 365 SharePoint Online system as per service requests
- Use template to create site
- Manager permission, file and folder level
- Manager external user access permission
- Providing SharePoint support and end-user training
- Migration and Deployment
- Knowledge of SharePoint fine grained permissions
- Allocate additional Storage Quota to the site collections as they reach the maximum storage limit set by default
- Content Management
- User Management
- Monitoring and Maintenance
- Customization and Development Support
- SCCM Administration
- Responsible for managing the client SCCM environment
- Responsible for all server and workstation security patching
- Application Deployment and Operating System Deployment Related Configuration Changes
- Other responsibilities include the overall health and maintenance of the SCCM environment
- Application/Package/Task sequence Deployment and SCCM Client Troubleshooting
- Operating System Deployment Troubleshooting
- Azure Cloud
- Management of Azure subscriptions and resources
- Deployment and managing virtual machines (VMs)
- Identity management
- Implementation and management of storage solutions
- Deploy, configure and maintain computation on Azure cloud
- Migrated the on-premises users to Azure cloud based on the requirement
- Azure network, VPN and Express route, Azure DNS, Traffic Manager, and Load Balancers
- Design and deploy Azure Backup and restore solutions for Azure
- Office 365
- New email id creation
- License management for O365
- Email Delegation, OneDrive Delegations, DL's creations, member assignment, Mail flow, Message trace etc
- Teams
- Manage the Teams service and manage and create Microsoft 365 Groups
- Manage devices configured for use with the Teams service
- Teams Phone configuration with ISP for voice calls
Assistant Manager IT
TNT India Pvt. Ltd. (FedEx)
04.2010 - 01.2018
- Company Overview: MNC - Market leader in Logistics and Express Shipping.
- 2nd level and single point of contact desktop & network support for all IT infrastructures across North and East India sites remotely and onsite
- Ensure co-ordination with various teams for ramp up, transitions & project activities
- Handled escalation calls related to any desktop-related issues at the L2 level.
- Support the users with installation & troubleshooting of HW and SW
- Monitor and handle Incident/Request calls thru Online tool Service now
- Maintain the Help Desk SOPs and Training manuals
- Create and manage Users accounts in an active directory environment
- Creation of domain users, groups & OU in active directory
- File & folder level permissions to the users in file server
- Management and Support of ADS, DHCP and DNS
- Installation, configuration and Administration of Windows 2003/2012/2016 Server
- Configuring group policies for all types of users to access resources on the servers or across the network
- Maintaining McAfee enterprise antivirus (ePo) systems to make network free from any types of virus attacks
- Management and support of backup and restore using backup software
- Management and support of dfs, disk quotas, home folders, and terminal services
- Password policies and Account lockout policies
- Trouble shooting user problems related to Network, hardware and software
- Keep end users informed at every step of the incident management process using automated notifications
- Increase the end-user visibility of incident status and progress by providing information in the self-service portal
- Get regular end-user feedback and measure satisfaction levels by rolling out user surveys at predefined intervals
- Interact daily with clients and end users to provide troubleshooting resolutions relating to software applications
- Installing and configuring new technology to be used by the company, such as hardware, operative systems, and programs or applications
- Perform system and application configuration and management
- Ensure co-ordination with various teams for ramp up, transitions & project activities such as O365 migration, Win10, Checkpoint VPN client migration and NetScaler gateway implementations
- Resolve technical issues related to network interruptions
- Performed troubleshooting techniques over the phone or via web messenger to identify and resolve issues
- MNC - Market leader in Logistics and Express Shipping.
- National High-Flyer Award for Outstanding performance in Service Desk by consistently achieving greater than 95% SLA in Q3 of 2010 in TNT India Pvt Ltd.
Education
Bachelor of Computer Application -
EIMSR
10+2 Science -
U.P Board
10th -
U.P Board
One and half Year Diploma - Computer hardware and networking
Jet King
GhaziabadSkills
- Azure cloud solutions
- Migrations
- Office 365 operations management
- Microsoft SharePoint and OneDrive administration
- Teams administration
- Intune
- SCCM
- Network troubleshooting skills
- Risk assessment and incident response
- User onboarding strategies
- Project oversight and team leadership
- Effective communication techniques
- Vulnerability assessment and mitigations
- Backup and Restore
Certification
- Microsoft Certified Associate_ Azure Administrator
- One and half Year Diploma in Computer hardware and networking from Jet King, Ghaziabad
- MCP
- QDM Practitioner
Accomplishments
- National High-Flyer Award – Recognized for outstanding performance at TNT India Pvt Ltd by consistently maintaining >95% SLA compliance in the Service Desk during Q3 2010.
- Bravo Zulu Award – Honored at FedEx in 2018 for exceptional contribution to the successful delivery of the TNT Sales Integration Projects.
- Atlas Award (Behind-the-Scenes Star) – awarded in 2023 at Savills for consistently delivering high-quality support and on-time ServiceNow ticket resolutions.
- Three-time Star of the Quarter Winner – Recognized in 2024–2025 at Savills for consistent high performance and excellence in service delivery.
Languages
- English
- Hindi
Training
Completed online training and certification of CNSS Certified Network Security Specialist Certificate Course from ICSI
Personal Information
- Date of Birth: 08/15/87
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Technical Competence
- Azure cloud solutions
- Migrations (file share migration, SharePoint migrations, email migration, etc)
- Office 365 operations management
- Microsoft SharePoint and OneDrive administration
- Teams administration
- Intune
- SCCM
- Network troubleshooting skills
- Risk assessment and incident response
- User onboarding strategies
- Project oversight and team leadership
- Effective communication techniques
- Vulnerability assessment and mitigations
- Backup and Restore
Timeline
Manager (Regional Information Technology) (APAC)
Savills Property Services (India) Private Limited
05.2022 - Current
Technical Support Specialist
FedEx Express (TNT acquired by FedEx)
01.2018 - 05.2022
Assistant Manager IT
TNT India Pvt. Ltd. (FedEx)
04.2010 - 01.2018
Bachelor of Computer Application -
EIMSR
10+2 Science -
U.P Board
10th -
U.P Board
One and half Year Diploma - Computer hardware and networking
Jet King
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