Sumit Lokesh
Gurgaon/Gurugram
Summary
Over 15 years of experience in Team Management, Networking Operations, Installation, Technical Support and Client Servicing, specializing in ITIL, ITSM, PMP, and Automation.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Project Manager
Progressive Infotech Pvt. Ltd.
01.2021 - Current
- Leading a team of 50 members across asset, server, and network teams.
- Single Point of Contact for client relations, escalation & major incident management.
- Recruitment, 24x7 environment support, ITIL, PMP, Incident, and Change Management.
Lead IT Operations
Team Computers
01.2018 - 01.2020
- Managed 30 members and coordinated across AD, Network, and Server teams.
- Acted as the Single Point of Contact for clients.
Specialist
HCL Technologies Ltd.
01.2016 - 01.2018
- Service Desk Lead handling escalations and operations.
- Managed 24x7 Service Desk and 30+ engineers across PAN India.
Team Leader
PCS Technology Limited
01.2012 - 01.2015
- Led a 36-member team, ITIL model processes, supported Windows servers and Antivirus setups.
- Achieved full compliance in all security audits.
Assistant Engineer
3I-Infotech Ltd.
01.2009 - 01.2012
- Managed a team of 40 members ensuring 100% SLA compliance and smooth helpdesk operations.
Education
B.Tech/B.E. -
Kurukshetra University
01.2007
XIIth - English
01.2002
Xth - English
01.2000
Skills
- Team Management
- Networking Operations
- Technical Support and Client Servicing
- Escalation Management
- Project Management
- SLA Management
- People Management
- Service Delivery Management
- ITIL
- ITSM
- Incident Management
- PMP
- Automation
- Change Management
- Service Desk Management
Certification
- ITIL Foundation
- CCNA Training
- PMP
Personal Information
- Date of Birth: 01/01/84
- Gender: Male
- Marital Status: Married
Timeline
Project Manager
Progressive Infotech Pvt. Ltd.
01.2021 - Current
Lead IT Operations
Team Computers
01.2018 - 01.2020
Specialist
HCL Technologies Ltd.
01.2016 - 01.2018
Team Leader
PCS Technology Limited
01.2012 - 01.2015
Assistant Engineer
3I-Infotech Ltd.
01.2009 - 01.2012
B.Tech/B.E. -
Kurukshetra University
XIIth - English
Xth - English
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