Sumit Malakar
Operation Manager for Source to Pay
Kolkata,West Bengal
Summary
Seasoned Operations Manager and talented leader with 14 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of extensive process & domain knowledge in Procurement, leveraging technology to optimize service delivery, industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
16
16
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Operations Manager, Source to Pay
Genpact India Private Limited
1 2016 - Current
- Managing daily operations, overseeing finance, and addressing complex operational issues to ensure profitability, productivity and AOI
- Leveraging extensive process/domain knowledge to identify potential risks and implement innovative solutions, resulting in improved service quality and client satisfaction
- Spearheaded the development and deployment of automation within expert community and for clients, driving process and technology transformation
- Managing 35+ FTE team catering different geographies
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concern,also C-SAT assurance
- Analyzed and reported on key performance metrics to senior management.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Buying and Merchandizing
Balt Graphic Paper Products Ltd (Ballarpur Ind)
09.2011 - 12.2015
- Working as sourcing expert and order analyst
- Merchandising (vendor selection, relationships, price modification including SLA)
- Spend Analysis
- Prevent stock out by effective buying & ROL management
- Monitor and manage process SLAs & health metrics
- Vendor management & price negotiation
- Adherence to audit and legal requirements
- Manage 6 FTE team catering purchasing, payables for project
- Process innovation and opportunity.
Procurement Executive
Office Depot Reliance Supply Solutions Private Limited
Kolkata
07.2010 - 09.2011
- Procuring material in accordance with the requirement of sales and marketing team
- Maintaining the ROL for the existing clients for ensuring the smooth operations and deliveries of material to the clients
- Built relationships with vendors to negotiate ideal terms for purchases.
- Evaluated potential suppliers based on financial stability, capacity, quality, and service capabilities before entering into agreements.
Business Executive - Purchase
MPS- GROUP OF COMPANIES
07.2008 - 06.2010
- Responsible for purchasing of Printing material, Packaging material for Production and other Business Operation
- Liaison with production dept., packaging dept., portfolio dept., and marketing dept to meet any business requirements related to factory unit, retail outlets
- Saving opportunity identification
- Market research and aligning various developments in local & domestic market, price trends
- Managing sourcing process including vendor development & negotiation with suppliers
- Also responsible for Retail Merchandising/Outsourcing and Retail outlets' development
- Process MIS & reporting (internal & external).
Education
MBA - Operations Management
Sikkim Manipal University
Distance Learning 01.2009 - 2011.05
B.Com(Hons) -
Calcutta University
Kolkata 06.2004 - 07.2007
Skills
Problem-Solving
Supply chain logistics
Operations Monitoring
Process Improvement
Client Relationships
Performance monitoring
Decision-Making
Operational Efficiency
Data Analysis
Project management abilities
Purchasing and procurement
Problem-Solving
Certification
Senior Professional in Supply Management (SPSM) L - 1, Next Level Purchasing, Kolkata
Noticeperiod
90 days
Location preference
Anywhere in India
Languages
English
Advanced (C1)
Bengali
Bilingual or Proficient (C2)
Hindi
Intermediate (B1)
Awards
- Silver Award, Genpact, 11/2018, 06/2022, 09/2023
- Bronze Award, Genpact, 2016, 2017, 2019, 2021
Accomplishments
- Got 2 Promotions after 6 years with the company.
- Earned the “Silver” Award in 2023 for 90% Team Retention.
- Reduced 2 FTE by 33 % through QPA (Quick process automation).
Software
SAP
Oracle R12
JDA
CORA - Akritiv
BMC -Helix
Interests
Travelling
Food
Cricket
Timeline
Buying and Merchandizing
Balt Graphic Paper Products Ltd (Ballarpur Ind)
09.2011 - 12.2015
Procurement Executive
Office Depot Reliance Supply Solutions Private Limited
07.2010 - 09.2011
MBA - Operations Management
Sikkim Manipal University
01.2009 - 2011.05
Business Executive - Purchase
MPS- GROUP OF COMPANIES
07.2008 - 06.2010
B.Com(Hons) -
Calcutta University
06.2004 - 07.2007
Operations Manager, Source to Pay
Genpact India Private Limited
1 2016 - Current
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