A dynamic result oriented professional with diversified experience in Finance and Banking, with an objective to become a top management professional by sharing best practices at workplace and contributing to organization growth.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Team Lead Ops (Procure to Pay, Source to Pay, )
GENPACT
06.2014 - Current
Proven work experience as a team leader, in-depth knowledge of performance metrics, Good PC skills, especially MS Excel proven communication and leadership skills, stakeholder management, transitions, organizational and time-management skills, decision-making skills
Supplier creation and management in erp.
Travel & Expense/Invoice Processing Audit - Monitor all payments activity end to end for complete APAC & Headquarter region
Audit the expenses submitted by the company professionals to make sure the expenses reimbursed are in compliance with the expense reimbursement policies.
Identify instances of non-compliance, spending patterns, unusual data trends, and potential fraud/abuse.
Research discrepancies identified during audit, determine an appropriate course of action for resolving issues based on results of the audit.
Follow-up on results of review and analysis; provide recommendations for improving policy and/or procedures.
Handle escalations in payment activity and prepare RCA for every critical error, Handle weekly client calls on the CAPA quality tool.
Review and update SOP for each region.
Delivered training to team members as requested and assisted with the induction of new team members to ensure understanding of activities and responsibilities.
Worked closely with CFS AR & GL team and local sites to ensure all month end deliverables are met.
Supervised the payment processors on their activities and help achieve SLA.
Monitor Early warning system to assess the employee issues and take appropriate actions.
Senior Banking Officer NRI Services
ICICI Bank Ltd
04.2008 - 06.2014
Scrutinize documents related to Outward Remittance as per FEMA guidelines
Screening transactions as per Anti Money Laundering act and compliance requirement in AMLOCK
Buy and Sell Foreign currency with treasury
Verifying Wire payments by mode of TT and Foreign Demand Draft for HNI NRI NRO clients
Customer service at Branch for banking products like loan and insurance
Customer service officer for Cheque and Neft transfer
FD creation and Gold loan process
Handled end to end Cashier activity in the branch. Handling BCP and DR drill activities.
SOX activities, Excel MIS and reports to senior management and product team
Processing Executive
HSBC HDPI
01.2005 - 04.2008
Monitor customer credit card for continuous recurring transactions and processing CHARGEBACK with correct documentation.
Investigating fraudulent transactions and intimating the acquiring bank with correspondence letters.
Collating all documents for MasterCard chargeback codes and send via MASTERCOM terminal.
Processes new applications for Credit card Middle East, calling customers for card limit eligibility and query resolution on documents.
Education
Bachelors - Commerce
Maharshi College under UTKAL University
2003
Skills
End to End AP and S2P knowledge
Team building and leadership
Stakeholder management
Quality Management
Vendor Management
Problem-Solving Abilities
Employee training
Analytical thinking
Operations management
Meticulous attention to detail
Due diligence
Risk mitigation
Certification
Lean trained, tested and Certified
Six Sigma Green belt trained & tested
Procure-to-Pay (P2P) Certification - IOFM
ORACLE ERP, SAP, Finacle JIRA- Trained
Languages
English
Bilingual or Proficient (C2)
Malayalam
Elementary (A2)
Hindi
Upper intermediate (B2)
Telugu
Elementary (A2)
Timeline
Team Lead Ops (Procure to Pay, Source to Pay, )
GENPACT
06.2014 - Current
Senior Banking Officer NRI Services
ICICI Bank Ltd
04.2008 - 06.2014
Processing Executive
HSBC HDPI
01.2005 - 04.2008
Bachelors - Commerce
Maharshi College under UTKAL University
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