Seasoned Business Analyst offering 6+ years of US Life Insurance & Annuity industry success. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
Work History
Senior Business Analyst
DXC Technology
12.2021 - Current
Implemented Agile methodologies within project teams, increasing overall adaptability and responsiveness.
Created detailed user stories for system enhancements, leading to improved functionality and user satisfaction.
Documenting and preparing various test strategies which include in scope and out-scope of project, testing techniques to be used in the testing phase, and defining the possible risk and mitigation ways.
Reduced bug recurrence rates by creating comprehensive test plans and cases based on business requirements and technical specifications.
Contributed to successful product launches through rigorous end-to-end testing and validation of all system components.
Documented testing procedures for developers and future testing use.
Authored and maintained well-organized, efficient and successful manual test cases for entire team.
Performing testing on Webservices (XML Gateways), mapping of fields through XMLG Designer).
Providing extensive Sprint Demos to clients and offshore teams.
Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
Senior Business Analyst
MetLife Global Operations Support Center
09.2019 - 12.2021
Requirement gathering from the client about the Project
Analysis of different set of documents and application related to Policies to identify the root cause of the issue
Create a roadmap for the corrective action for the reported issue
Deploy the Corrective actions into the QA system
Perform Model Testing to cross verify the implemented corrective actions
Prepare the BRD (Business Requirement Document) of the Project
Implement the Corrective Action in the Production system.
Associate Business Analyst
iBE India Private Limited
07.2017 - 07.2019
Requirement gathering from the client
Analyzing & Documenting the Requirements of the client
Modifying the Application as per client's requirement at Configuration level
Providing information to Developers to change the Application as per the requirement of the client at code level
User Acceptance Testing
Communicate with the Test & Implementation Manager in order to implement the application on client end.
Education
Master of Business Administration - Finance & Information Technology
Life Office Management Certification (LOMA), 12/31/2022, LOMA 281 - Meeting Customer Needs with Insurance and Annuities - 3rd Edition
Personal Information
Date of Birth: 11/29/1992
Projects
DXC Wealth Management Accelerator (wMA) Development & Implementation, 01/2023, Present, wMA product developed by DXC Technologies which caters the Insurance companies for there business needs i.e. from policy entry to policy issues, where my role is to understand the requirements from the client side, create Jira stories with detailed requirements connect with the developers to help them to understand the requirements and later on test the newly developed functionality to verify that it is working as expected. Also need to perform the testing on webservices, sending the input xml's and the receive the output, which includes the mapping of fields through XMLG Designer. DXC nbA Implementation & Enhancements, 01/2022, 12/2022, New Business Accelator(nbA) product which provides and end-to-end solution for Insurance Company's from prospect entry to policy issue where my task is to understand the enhancement needs from the clients end and implement that on the clients side in between of this process also needs to maintain & test the quality of the system to make sure that client didn't face any issues while using the system. MetLife's Reinsurance Audit Projects, Projects assigned after the audit happens in Reinsurance Company and some decrepencies are found in receiving the premium amount from their customers because of incorrect premium calculation due to incorrect parameters or using incorrect formula for calculation or the system (Raptor) showing the incorrect information due to which premium is calculating incorrectly., Business Requirement and Functional Testing of the System iBE - Great Floor Solutions (Offsite Project), It is a Cloud ERP System for the Client Great Floor Solutions (US Based Company) for their complete Business requirements including Finance Management, Customer Management, Inventory Management, HR Management, and some other custom modules as per their requirements.
Timeline
Senior Business Analyst
DXC Technology
12.2021 - Current
Senior Business Analyst
MetLife Global Operations Support Center
09.2019 - 12.2021
Associate Business Analyst
iBE India Private Limited
07.2017 - 07.2019
Master of Business Administration - Finance & Information Technology
Professional 2 Networks at DXC Technology (Was transitioned from AT&T to DXC)Professional 2 Networks at DXC Technology (Was transitioned from AT&T to DXC)