Playing Cricket / Driving Car
Sumit Nunia
Area Sales Manager, SKF India Limited, Vehicle Aftermarket, Odisha
Bhubaneswar
Summary
Spearheaded high-volume sales across multiple units with proactive and ambitious approaches. Natural leader with relationship- and team-building expertise devoted to developing staff members, acquiring new customers and closing valuable sales deals. Bringing 17+ years of accomplishment in managing Automobile & Auto ancillaries sales & service.
Overview
18
18
years of professional experience
6
6
years of post-secondary education
9
9
Certifications
3
3
Languages
Work History
Area Sales Manager
SKF India Limited
Bhubaneswar
04.2020 - Current
- Sales and Marketing strategy and planning (short and long term) to ensure sustainability and growth.
- Strategize for growth opportunities for the state – monitor the competition in the market.
- Focus on new product category/new markets, cost and benefit of new product introductions.
- Improve Channel partners' networks to ensure that SKF products are offered and delivered to all potential customers.
- Recommend policies on credit and collection norms and monitor adherence to the same. Participating in implementing business development programs, incentives, remuneration, scheme for Trade partners.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Participated in team-building activities to enhance working relationships.
- Exceeded targets by building, directing, and motivating high-performing sales team.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Helped team stay productive and focused on higher-value tasks to improve sales efficiency.
- Grew businesses by adopting market expansion strategy to serve different customer needs.
Regional Service Manager
CEAT Limited
Jamshedpur
01.2016 - 03.2020
- Handled Key account & Institutional account. Contribution 50% of total truck Tyre business including 25% from FAS (Fleet Advisory Service) of Region.
- Successfully implemented FAS (Fleet Advisory Service) CJ DARCL Logistics Pvt Ltd assure 50Lakh business in single account per month. later rolled out pan India.
- Market Intelligence – Competitor's business approaches, Price grid and positioning, Competitors product performance, New tyre introduction etc.
- Developed and enforced regional service policies and procedures.
- Analyzed regional service trends and performance metrics to inform strategic decisions.
- Led regional service team meetings to facilitate communication and collaboration.
- Coordinated regional service team training and development.
- Planned and implemented strategies for improving customer service and satisfaction across region.
- Collaborated with regional sales teams to identify and meet customer needs.
- Directed and managed team of one FATL (Fleet Advisory Territory Leader) & six FSS (Field Service Specialist) in regional capacity.
- Oversaw and maintained regional service budget to verify fiscal responsibility.
- Managed senior-level personnel working in marketing and sales capacities.
- Trained personnel in Technical Training and enforced participation in exercises focused on developing key skills.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Sales Planning & Projection – Monthly TBB & TBR demand planning, Sales Tracker, Quarterly budgeting.
- Marketing Support Initiative – To build iconic brand and achieve perceptual leadership.
- Improve and maintain fleet & Institution sales through effective customer service.
- Provide information for future improvement to the Product Manager and category Head.
- Responsible for resolving problems; identifying and analyzing trends; monitoring competitor activities and responding to customer needs.
- Maintain FAS customer gain fix and long-term business. SAIZAR Enterprise Ltd, VVL Mining, Airways Logistics Pvt Ltd, Ranisati Road lines, Vigson Roadways, CJ DARCL contributing total 1.40 Cr monthly business to Region. Which leads to increase SOB in Tata Motors Limited in TBR segment.
- Fostered strong relationships with customers and strategic associates to elevate brand awareness through community initiatives such as Netranjali program and Dealt with customer queries; analyzed precise ongoing market analysis and valuation of competitors and looked out for unique ways to enhance sales.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Customer Service Territory Leader
Ceat Limited
Asansol
07.2012 - 12.2015
- Maintain C2C (Customer to Customer cycle) and faster claim resolution through channel partner to reduce claim settlement which lead to achieve customer satisfaction to higher level
- Fleet Retention & Fleet Acquisition to acquire targeted nos. of direct and indirect Key account for addition sales volume also retain current volume through direct and indirect key account
- Ensure proper Coaching Technical Training process & Reviewing to TLs (Territory Leader) and all channel partners to reduce WA (Wrong adjustment)
- Driving Customer promotional Actives in entire Region
- Product Performance Tracking and ensure targeted TAT (Turn Around Time) for complain closer which lead to increase CSI
- Handling customer complains and warranty to Key account (big Fleet operator) and institution account which increase sales volume for the Region.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Regional Customer Service Engineer
Goodyear India Limited
Kolkata
07.2010 - 07.2012
- Conducted Technical Training program for CSE (Customer Service Executive).
- Responsible for auditing claim inspection for entire zone.
- Ensure and reduce WA (Wrong adjustment) as per targeted % Inspection of Claim.
- Conducted BTL activity
- Engagement with high potential fleet also responsible for indirect sale.
- Reduce TAT as per targeted %.
- Engagement with OEM dealership conducting training & Tyre care maintenance awareness program.
- Worked with customers to understand needs and provide excellent service.
Works Manager
VECV Commercial Vehicle Pvt Ltd
Siliguri
06.2007 - 07.2010
- Responsible for Overall Service revenue.
- CSI/TAT Managing Spares & Service business.
- Handling 35 members Team.
- Troubleshoot Analysis Handling big Fleet Operator.
- Developed new support processes and worked with outside organizations to streamline end-customer experience.
- Monitored tasks performed by team members to facilitate guest satisfaction.
Supervisor
Eicher Motors Limited
Siliguri
08.2006 - 06.2007
- Direct Client Handling Opening Job Card.
- Task distribution to mechanic engaging with breakdown service team with proper diagnosed to problem solving.
- Operating DMS.
- Responsible for STU Account ( North Bengal State Transport Corporation).
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Education
B TECH - Mechanical Engineering
Kalinga University
Raipur 06.2015 - 06.2018
Diploma in Automobile Engineering -
Coochbehar Polytechnic
Coochbehar, West Bengal 06.2003 - 06.2006
Higher Secondary -
Mc, William Higher Secondary
Alipurduar 07.2001 - 2003.04
No Degree - Middle School Education
St. Joseph's High School
Alipurduar Junction 04.2001 -
Skills
Strong Work Ethic
Additional Information
- LINKSh ps://www.linkedin.com/feed/?trk=nav_back_to_linkedin
Certification
Ashok Leyland / Chennai / Participated refresher program in vehicle familiarization at Ashok Leyland Technical Training Center, Chennai
Interests
Timeline
IIT - Rookee Advance Certificate Program in Electric Vehicle
12-2023
Area Sales Manager
SKF India Limited
04.2020 - Current
ITAAC/ATMA Participate in Vehicle Accident Reconstruction Training Session
01-2018
Ashok Leyland / Chennai / Participated refresher program in vehicle familiarization at Ashok Leyland Technical Training Center, Chennai
11-2017
Regional Service Manager
CEAT Limited
01.2016 - 03.2020
B TECH - Mechanical Engineering
Kalinga University
06.2015 - 06.2018
Ashok Leyland / Chennai / Participated in vehicle familiarization program at Ashok Leyland Technical Training Center, Chennai
05-2014
Ceat Limited / Gurgaon / Participated in Sales Module Academy by Mackenzie Team
01-2013
Customer Service Territory Leader
Ceat Limited
07.2012 - 12.2015
Regional Customer Service Engineer
Goodyear India Limited
07.2010 - 07.2012
VE Commercial Vehicle Pvt. Ltd / Pithampur / Participated Vehicle basic module training session.
01-2009
Works Manager
VECV Commercial Vehicle Pvt Ltd
06.2007 - 07.2010
Supervisor
Eicher Motors Limited
08.2006 - 06.2007
Diploma in Automobile Engineering -
Coochbehar Polytechnic
06.2003 - 06.2006
Higher Secondary -
Mc, William Higher Secondary
07.2001 - 2003.04
No Degree - Middle School Education
St. Joseph's High School
04.2001 -
BCCI / CAB / Participated Vijay Merchant Trophy represented Cricket Association of Bengal.
01-2001
SGFI - Participated 45th National School Games of West Bengal in Cricket
01-1999
SGFI - Participated 44th National School Games of West Bengal in Cricket
01-1998
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