Sumit Singh
New Delhi
Summary
Dynamic Area Manager with a proven track record at Vetic Pet Clinic, excelling in territory management and staff training. Expert in strategic planning and business development, I successfully enhanced customer satisfaction and drove revenue growth through innovative marketing strategies and effective team leadership. Committed to operational excellence and process improvement.
Overview
2
2
years of post-secondary education
12
12
years of professional experience
Work History
Area Manager
Vetic pet clinic
New Delhi
04.2023 - Current
- Supervised daily operations across multiple clinic locations.
- Managed staff schedules and ensured adequate coverage for patient care.
- Trained new employees on clinic procedures and customer service protocols.
- Coordinated communication between veterinary teams and pet owners effectively.
- Oversaw compliance with health regulations and safety standards in clinics.
- Conducted performance evaluations to enhance team productivity and morale.
- Developed marketing strategies to promote clinic services within the community.
- Developed strategies for increasing sales, market share and customer satisfaction.
- Established strong relationships with vendors to secure competitive pricing and best quality products.
- Oversaw the recruitment process for new staff members including interviewing and training.
- Collaborated with other departments such as Human Resources or Marketing on initiatives related to Area Management duties.
- Scheduled regular meetings with store teams to discuss objectives, performance metrics and customer feedback.
- Maximized sales by effectively rolling out new incentive programs across regional stores.
Store Manager
Zigly pet care
New Delhi
02.2022 - 03.2023
- Assisted in managing daily store operations and staff scheduling.
- Supported team in achieving sales targets and customer satisfaction goals.
- Trained new employees on company policies and customer service standards.
- Collaborated with management on promotional events and marketing initiatives.
- Implemented visual merchandising strategies to optimize product displays.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Prepared staff work schedules and assigned team members to specific duties.
- Implemented successful business strategies to increase revenue and target new markets.
Senior Store Manager
The New Shop
New Delhi
03.2021 - 06.2022
- Managed daily operations to ensure efficient store performance.
- Trained and mentored staff to enhance customer service skills.
- Oversaw inventory management and stock replenishment processes.
- Analyzed sales data to identify trends and optimize product placement.
- Coordinated staff schedules to meet operational needs effectively.
- Resolved customer complaints in an efficient and professional manner.
- Established membership loyalty implementing rewards program to drive client retention.
- Developed and implemented sales strategies to achieve revenue targets.
- Conducted performance reviews for employees in a timely manner.
Assistant Store Manager
Modi group Pvt Ltd
New Delhi
10.2016 - 08.2017
- Assisted in managing daily store operations and staff scheduling.
- Supported team in achieving sales targets and customer satisfaction goals.
- Trained new employees on company policies and customer service standards.
- Handled customer inquiries and resolved issues to enhance shopping experience.
- Conducted regular store audits to ensure compliance with safety standards.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
Senior Sales Executive
Future group
New Delhi
10.2014 - 09.2016
- Led training sessions for junior sales staff on best practices and product knowledge.
- Participated in trade shows to promote products and expand brand visibility.
- Provided feedback to management on customer preferences and competitive landscape insights.
- Engaged with prospective clients to grow pipeline and schedule sales presentations.
- Investigated customer complaints regarding product quality or service delivery.
- Presented products and features to customers, responded to concerns, and redirected objections.
Education
Bachelor of Commerce
North East Frontier Technical University (NEFTU)
Arunachal Pradesh , India 04.2018 - 02.2020
S H K Sarvodaya boys SS School Lajpat Nagar
New Delhi , India Skills
- Territory management
- Recruitment and hiring
- Staff training and development
- Business development and planning
- Operations
- Strategic planning
- Process improvement
Timeline
Area Manager
Vetic pet clinic
04.2023 - Current
Store Manager
Zigly pet care
02.2022 - 03.2023
Senior Store Manager
The New Shop
03.2021 - 06.2022
Bachelor of Commerce
North East Frontier Technical University (NEFTU)
04.2018 - 02.2020
Assistant Store Manager
Modi group Pvt Ltd
10.2016 - 08.2017
Senior Sales Executive
Future group
10.2014 - 09.2016
S H K Sarvodaya boys SS School Lajpat Nagar