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Amazon Connect / Contact Center Engineer with 9+ years of IT experience and 2+ years specializing in Amazon Connect. Skilled in IVR and contact flow design, AWS Lambda, CRM integrations, call analytics, and omnichannel routing. Strong expertise in AWS services, Cisco UC, Genesys Cloud CX, VoIP, and enterprise contact center operations. Proven in P0 incident management, Tier-3 troubleshooting, RCA, and delivering high-availability communication solutions in Agile environments.

Forward-thinking Senior Specialist with rich experience of working under TAC, equipped with advanced operational and technical knowledge of Cisco VOIP and network. Proven performer under high pressure and problem-solver competent in navigating complex situations. Manages assignments, schedules and projects with organized and detail-oriented mindset.

To seek challenging assignment and responsibility, with an opportunity for delivering my skills in attaining organization goals, growth and career advancement as successful achievements.An optimistic person with a set of intellectual skills, and leadership qualities capable of managing time, people and situations in a more effective manner within the least resources required. Able to prioritize and delegate tasks effectively to ensure timely project completion within a team environment. Proven leader, decision maker, communicator, planner, team player, adaptive, motivator & an optimistic person who accepts failures and versatile in learning new things always.

Network professional with 15 years of experience in enterprise LAN and WAN architecture implementation. Expertise in configuring and troubleshooting network devices, specializing in Routing, Switching protocols, Network Security, and Load Balancers. Proven skills in Cisco Unified Communications Manager (CUCM), Voice over IP (VoIP), and Unified Contact Centre Express (UCCX). Consistently meets tight deadlines while working independently.

Sumit Suman

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Senior Technical Consultant

Senior Consultant (Cisco TAC- Team Lead)

Senior Engineer (Alate- Lucent TAC)

Senior Engineer

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Bachelor of Science - Computer Engineering

High School Diploma -

Class 10th

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Senior Technical Consultant

Senior Consultant (Cisco TAC- Team Lead)

Senior Engineer (Alate- Lucent TAC)

Senior Engineer

Bachelor of Science - Computer Engineering

High School Diploma -

Class 10th

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