Sumit Suman
Senior Technical Consultant (L3)
Patna
Summary
Personable Technical Consultant with 9+ years helping individuals and companies better utilize technology to achieve goals. Accomplished at applying statistical analysis to upgrade systems and operations.
Overview
9
9
years of professional experience
Work History
Senior Technical Consultant
MDS GLOBAL IT
07.2023 - Current
- Providing manged services to our global clients on CUCM, CUC, CUBE , EXSI, UCS,CER.
- Installs, upgrades and configuration of CUCM, CUC, CUBE, analogue gateway and Expressway.
- Configuration and troubleshooting of Voice Interfaces like ISDN, PRI E1/T1, and BRI Lines. Analyzing the SIP call flow, Call handling, Wireshark traces, PCM and logs.
- Installed system updates to address vulnerabilities and reduce security issues.
- Investigated system issues and implemented resolutions to reduce downtime.
Senior Consultant (Cisco TAC- Team Lead)
Capgemini
03.2022 - 06.2023
- Handling escalated and high-severity cases P1 and P2.
- Managing and troubleshooting Cisco 2900, 3900, 4000 and SD- Wan Series Integrated Services Routers.
- Configuration and troubleshooting on Cisco VoIP phones.
- Configuration and troubleshooting of Voice Interfaces like
ISDN, PRI E1/T1, and BRI Lines. Analyzing the SIP call flow, Call handling, Wireshark traces, and logs.
Senior Engineer (Alate- Lucent TAC)
CSS Corp
05.2018 - 02.2022
- Level 2 TAC engineer for Alate-Lucent voice products such as
OmniPCX Enterprise (PBX), Voice Gateway, IP phone, FXS, FXO. - Deployment of Voice over IP Solution, PBX, and related
applications for various customers globally, each with distinct
requirements as L2 engineer.
Senior Engineer
Cohesive Technologies PVT LTD
04.2015 - 05.2018
- Started as Tier-1 Engineer and was promoted to Senior VoIP
Engineer. - Configuring user extensions of types TDM, IP and analog, VDN, Vector, skill sets, hunt groups.
Education
Bachelor of Science - Computer Engineering
SIRT-E
BhopalHigh School Diploma -
Mahavir College
GayaClass 10th
Gaya Niketan
PatnaSkills
CUCM, CUC, CUBE, ESXI Upgrades
Technical Product Expertise
- CUCM
- Cisco Unity Connection
- CER
- Cube
- ESXI
- UCS - BE6K, BE7K
- Voice Interface-T1/E1-PRI, FXS, FXO
- MGCP, SIP
- Wireshark
Accomplishments
- CCNA Routing & Switching.
- Alate-Lucent Certified System Expert (ACSE) for Omni
PCX Enterprise. - Alate-Lucent Certified Field Expert (ACFE) for Omni PCX
Enterprise.
Timeline
Senior Technical Consultant
MDS GLOBAL IT
07.2023 - Current
Senior Consultant (Cisco TAC- Team Lead)
Capgemini
03.2022 - 06.2023
Senior Engineer (Alate- Lucent TAC)
CSS Corp
05.2018 - 02.2022
Senior Engineer
Cohesive Technologies PVT LTD
04.2015 - 05.2018
Bachelor of Science - Computer Engineering
SIRT-E
High School Diploma -
Mahavir College
Class 10th
Gaya Niketan
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