Sumit Verma
Cloud Consultant
New Delhi,DL
Summary
- 13+ years of experience with IT industry include computing, Administration, Implementation with good problem-solving ability and capable of meeting deadlines and delivering results under pressure
- Expertise in implementation consultation, planning, Migration, Cost optimization
- Expertise in System administration of Microsoft products like Windows 2008/2012/2016/2019.
- Resourceful and competent to create win-win relationship with Clients and Customers coupled with
- Proven acumen in ensuring customer satisfaction by achieving delivery and service quality norms
- Experience working across International Support teams.
Overview
13
13
years of professional experience
5
5
Certifications
Work History
Cloud Consultant
Orange
05.2020 - Current
- 13+ years of experience with IT industry include computing, Administration, Implementation with good problem-solving ability and capable of meeting deadlines and delivering results under pressure
- Expertise in implementation consultation, planning, Migration, Cost optimization
- Expertise in System administration of Microsoft products like Windows 2008/2012/2016/2019
- Resourceful and competent to create win-win relationship with Clients and Customers coupled with
- Proven acumen in ensuring customer satisfaction by achieving delivery and service quality norms
- Experience working across International Support teams
- Expertise in implementation planning, Migration, Cost optimization
- Expertise to Discovery and assessment for the customer environment
- Creation of HLD and LLD for the project and design documents for new activities
- Expertise in Landing zone setup, data center migrations, application migrations to public clouds
- Azure AD concept, Multifactor Authentication (MFA), Multiple Tenants, Custom Domain, external identities (B2B and B2C)
- OnPrem AD account sync with Azure AD using Azure AD connect
- Azure resource management using AD administrator role and RBAC roles
- Azure virtual machine management, availability sets, fault domain and update domain
- Azure Networking, Vnet creation, subnet creation, Vnet Regional & Global Peering, Vnet Hub and Spoke topology
- Configure Network security using Azure Firewall and NSG
- Azure Intersite Connectivity using Site-to-Site, Point-to-Site and Express route
- Azure Storage account creation, creation of different storage like Blob, Azure File, Queue and Tables, Storage explorer
- Configure Azure File share with end point to secure the connectivity
- Expertise on Azure Load balancer, Application Gateway, and Traffic Manager
- Configuring Backup and create/mange the backup policy
- Azure DR site implementation using ASR (Azure System Recovery)
- OnPrem workload migration to Azure using Azure Migrate Tool
- Cost Optimization, Pricing Estimations and project Improvement plan
- Security Center Management and provide recommendation to secure the infrastructure
- Integration of 3rd party application like CommVault, DPM, Bigfix, Moogsoft
- Configure the Golden image/ on premise Images files
- Configure Peering/VPN/Express Route connections for Vnets/Point to site and Site to Site
- Configure automation account and update Manager for Azure VM’s administration
Associate Consultant
HCL Technologies
04.2015 - 05.2020
- Building and Installing servers through Azure Resource Manager Templates or Azure Portal
- Managed IP Forwarding for VMs and role instances acting as virtual appliances
- Working on MS Azure, involved in configuring virtual machines, storage accounts, Resource group
- Gather, review, and validate network requirements, VNETs, and network security groups
- Installation of OS and software’s, installation, and up-gradation of Drivers & firmware’s, coordinated with onsite team and execute changes, building servers & decommission of servers, assisting in patching servers
- Convert existing Virtual Machine from Standard to Premium Storage Account
- Patching and Validating of Virtual Machine in Azure
- Configure automation account for managing vm automate tasks against resources in Azure
- Creating Storage Pool and Stripping of Disk for Azure Virtual Machines
- Backup Configure and Restore Azure Virtual Machine using Azure Backup
- Serve as a primary point responsible for the overall health, performance, and capacity of the deployed
- Improve system performance, application delivery and efficiency through automation, process refinement, postmortem reviews, and in-depth configuration analysis
- Working on incidents that come in for following issues: DNS, Space Issues, IIS, Access, DFS, File System, Host unreachable issue, installation errors, Paging, Backup failure, Windows Service
- Monitor Azure Infrastructure through System Center Operation Manager (SCOM)
- Coordinating with Microsoft for increasing subscription limit like- Core limit and Cloud Services
- Handling and Resolving Client's Issues remotely
- Configured BGP routes to enable ExpressRoute connections between on premise data centres and Azure cloud
- Group policy, AD replication, software & Application installation errors, BSOD and recovery
Senior Support Engineer
Convergys India Services Pvt. Ltd
01.2012 - 04.2015
- Successfully provided technical support to Microsoft Gold/Certified Partners using Microsoft Server 2008 R2/2008/2003
- In this support function, clients are medium to large IT firms or Consultancies themselves who in turn provide IT related services to their own customers
- They call Microsoft Commercial Technical Support for specialist help regarding a particular issue for which a Support Ticket is created as per severity level
- These are mostly Mission Critical cases and involve 24/7 support requirement until the issue is resolved
- Spearheaded activities related to: - Administration, troubleshooting, break-fix support for Active Directory, DNS, DHCP, Replication, Performance and Authentication Issues - Create/Delete/Modify Distribution & Security Groups, Group Policies, Group Memberships & Disabled user Account/Mailbox restoration, Organizational Units, Login Scripts, Site Links - Perform backups as scheduled for production and non-production environments - Knowledge of Active Directory, FSMO Roles, DNS, DHCP, Replication, Group Policies - Providing remote support to Microsoft customers as Product Support services (PSS) Engineer by working on Exchange Server 2007, 2010 - Working on fix and break issue on Exchange including Installation and Disaster recovery - Administrating and Managing Exchange Server, Windows server Active Directory and Outlook - Hands-on troubleshooting of Windows Platform 2003/2008/2012 - Working in coordination with teams like Directory Services, Performance, Networking and Security team and help customers in resolving the issues with prime focus being on Exchange Server - Troubleshoot all kind of issues related to Exchange 2003 Transition from Exchange 2007 to 2010
Solution Engineer
Quattro India Ltd
11.2006 - 02.2008
- Implement and troubleshoot small business network infrastructure
- Monitor ticketing system for new tickets and work-items
- Update existing tickets
- Windows Server 2003, deployments, troubleshooting and automation
- Creating Group Policies and implementation as per standard procedures
- Install, troubleshooting and perform in place upgrade of (xp, 98, vista) operating systems
- Troubleshooting Issues related to Desktop, Laptop and Networking equipment’s
- Troubleshoot server hardware and software issues and escalate accordingly if required
- Evaluates emerging network technologies and make recommendations on their viability
- Implement, including testing, software upgrades as required to technology in scope
- Update changes when made to computer system or new hardware is installed
Technical Support officer
Wipro India Ltd
01.2006 - 08.2006
- Resolving Technical Queries of North American Customers through phone
- Troubleshooting Issues related to Dell Laptop Hardware, peripheral and software
- Conference with third party vendors to ensure that issue does not exist from Dell
- Inform the customer about latest upgrades available for their laptop in h/w & s/w
- Ensure that all incidents and requests for work are logged into the Service Desk software
- Resolving issues through remote session for various operating system issues
- Follow up with the customer to get the installation of the part which he received
Tech Support Executive
Redington India Ltd
06.2004 - 12.2005
- Resolving Technical Queries of North American Customers through phone
- Troubleshoot problems and make recommendations for modification to rectify faults
- Ensure that all incidents and requests for work are logged into the Service Desk software
- Making Notes of each and every call in the software and update the customers about the same
- Resolving issues through remote session for various operating system issues
- Troubleshooting Issues related to Laptop Hardware, Peripheral and software
- Diagnosing the faulty part and dispatch to the customer
Education
Master of Information System Management (MIS) -
Ballarat University
Bachelor of Commerce (B.com) - undefined
Delhi University, Rainbow English School
Skills
Planning, designing, and deploying Azure
Analysing and advising on cloud services
Assessing and explaining technical requirements
Linking Azure implementation with overall business goals
Testing and improving by offering innovative solutions
Certification
Microsoft Azure Architect AZ303
Timeline
Cloud Consultant
Orange
05.2020 - Current
Associate Consultant
HCL Technologies
04.2015 - 05.2020
Senior Support Engineer
Convergys India Services Pvt. Ltd
01.2012 - 04.2015
Solution Engineer
Quattro India Ltd
11.2006 - 02.2008
Technical Support officer
Wipro India Ltd
01.2006 - 08.2006
Tech Support Executive
Redington India Ltd
06.2004 - 12.2005
Master of Information System Management (MIS) -
Ballarat University
Bachelor of Commerce (B.com) - undefined
Delhi University, Rainbow English School