SUMIT
H NO 157 ALIGANJ KOTLA MUBARAKPUR SOUTH DELHI
Summary
An individual having a keen interest in working with a Corporate.
Overview
8
8
years of professional experience
Work History
Supervisor
Keepers Associates
12.2020 - Current
- This profile includes leading a team member for ICICI Bank Auto Loan Collections.
- Handling Tele callers & field executives.
- Skip Tracing Activities through Web and Physical visits.
- Recovered overdue payments through field visits and calls.
- Negotiated repayment plans with defaulters.
- Maintained daily Basis collection reports MIS.
- Ensured compliance with company policies and legal norms.
- Built professional relationships with customers to improve recovery rates.
- Responsible to meet the respective Targets.
- Interactions with the Clients with DM’s, Manager Presence.
- Monthly reviews with Clients.
- Data Management.
- Experience in Collections, Team Management, Product and Process Training, field Pickup Management (Skip Tracing and NC Cracking).
- Good Experience for computing Viability of the process.
- Consistency in Achieving Target.
Tele caller
Konexions Back Office Pvt Ltd.
01.2018 - 01.2019
- Worked with Konexions Back Office Pvt Ltd. as a Tele caller (Kotak Credit card Recovery, Bucket 2).
- Got Promotion In 8 Months as Team Leader looking at the quality parameters.
Team Leader
Konexions Back Office Pvt Ltd.
01.2018 - 01.2019
- Portfolio: Credit Card for Delhi NCR
- Handling south Delhi Bucket 2 allocation of Kotak Credit Card.
- Handling Tele callers & field executives.
- Maintained daily collection reports.
- Manage Portfolio and deliver targeted resolution on monthly basis.
- Process in (Kotak Mahindra Bank)
Team Leader
Achievers Bpo Call Services Pvt. Ltd.
01.2020
- Handling south Delhi Bucket 3 allocation of RBL Credit Card.
- Manage Portfolio and deliver targeted resolution on monthly basis.
- (RBL Credit Card)
Education
10th -
NIOS
12th -
CBSE
B.A -
Delhi University
Skills
- Debt Collection & Recovery
- Field & Telephonic Follow-ups
- EMI & Loan Recovery
- Customer Negotiation
- Payment Tracking & Reporting
- Documentation & Record Keeping
- Conflict Handling
- Basic Computer Knowledge (MS Excel)
- Experience in Collections
- Team Management
- Product and Process Training
- Field Pickup Management (Skip Tracing and NC Cracking)
- Good Experience for computing Viability of the process
- Consistency in Achieving Target
Key Areas Of Competence
- Experience in Collections, Team Management, Product and Process Training, field Pickup Management (Skip Tracing and NC Cracking).
- Good Experience for computing Viability of the process.
- Consistency in Achieving Target.
Accomplishments
Rewarded multiple times for MONEY COLLECTION in WRITE OFF AUTO LOAN (ICICI BANK DSMG GROUP PRODUCT HEAD, ZONAL HEAD) Giving me incentive for achieved target every month of year 2023.
Languages
- English
- Hindi
- English
Disclaimer
I hereby declare that all the information is mentioned is correct best of my knowledge.
Personal Information
- Total Experience: 7+ Years
- Date of Birth: 09/19/96
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Timeline
Supervisor
Keepers Associates
12.2020 - Current
Team Leader
Achievers Bpo Call Services Pvt. Ltd.
01.2020
Tele caller
Konexions Back Office Pvt Ltd.
01.2018 - 01.2019
Team Leader
Konexions Back Office Pvt Ltd.
01.2018 - 01.2019
10th -
NIOS
12th -
CBSE
B.A -
Delhi University