Sumith Mondal
Customer Delight Associate
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Also, to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Customer Operations Specialist
Papaya Global
05.2024 - Current
- Supported the Customer Success team by creating cost estimates for clients as needed
- Assisted team with onboarding and termination of new employees as needed
- Worked with internal depth to maintain demo accounts for the team
- Created internal and external forms
- Created yearly payroll calendars for clients on the company platform
- Managed new user requests
- Assist with new client payroll set-up and ongoing client updates
- Took part in Papaya's customer onboarding and payroll cycles and relentlessly work to ensure their ongoing operation.
- Fully understood the features and limitations of Papaya's entire suite of products.
- Completed individual client requests independently, using my judgment and problem-solving skills
- Navigated internal resources and get answers to my questions, addressing issues end-to-end in a reasonable time
- Maintain a customer profile in CRM
CUSTOMER DELIGHT ASSOCIATE
ZINGFIN INTERNET PVT LTD
03.2022 - 10.2023
- Primely focused on social media escalations, and also moderated telegram channel.
- Familiar with tools like Intercom, Slack, Sprinklr and Jira Ticketing.
- Worked varied hours to meet seasonal and business needs.
- Managed customer relations through communication and helpful interactions.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Greeted customers and offered assistance for increased customer satisfaction.
- Monitored customer service metrics and performance indicators to identify areas of opportunity.
- Trained and mentored junior staff on customer service strategies and techniques.
Education
B.com - Finance
IEC University
Solan Disctrict, Himachal Pradesh 07.2016 - 08.2018
12th - Commerce
AC EDUCATIONAL ACADEMY
Bengaluru 07.2011 - 03.2013
10th STD - High School
HOLY SHEPHERD EDUCATION SOCIETY
Bengaluru 06.2010 - 04.2011
Skills
New hire training
Languages
English
Advanced
Hindi
Advanced
Kannada
Advanced
Telugu
Upper intermediate
Tamil
Intermediate
Bengali
Intermediate
Certification
Excel
Timeline
Customer Operations Specialist
Papaya Global
05.2024 - Current
Excel
01-2023
CUSTOMER DELIGHT ASSOCIATE
ZINGFIN INTERNET PVT LTD
03.2022 - 10.2023
B.com - Finance
IEC University
07.2016 - 08.2018
12th - Commerce
AC EDUCATIONAL ACADEMY
07.2011 - 03.2013
10th STD - High School
HOLY SHEPHERD EDUCATION SOCIETY
06.2010 - 04.2011
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