Sumith Mondal
Customer Delight Associate
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Also, to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Customer Operations Specialist
Papaya Global
05.2024 - Current
- Supported the Customer Success team by creating cost estimates for clients as needed
- Assisted team with onboarding and termination of new employees as needed
- Worked with internal depth to maintain demo accounts for the team
- Created internal and external forms
- Created yearly payroll calendars for clients on the company platform
- Managed new user requests
- Assist with new client payroll set-up and ongoing client updates
- Took part in Papaya's customer onboarding and payroll cycles and relentlessly work to ensure their ongoing operation.
- Fully understood the features and limitations of Papaya's entire suite of products.
- Completed individual client requests independently, using my judgment and problem-solving skills
- Navigated internal resources and get answers to my questions, addressing issues end-to-end in a reasonable time
- Maintain a customer profile in CRM
CUSTOMER DELIGHT ASSOCIATE
ZINGFIN INTERNET PVT LTD
03.2022 - 10.2023
- Primely focused on social media escalations, and also moderated telegram channel.
- Familiar with tools like Intercom, Slack, Sprinklr and Jira Ticketing.
- Worked varied hours to meet seasonal and business needs.
- Managed customer relations through communication and helpful interactions.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Greeted customers and offered assistance for increased customer satisfaction.
- Monitored customer service metrics and performance indicators to identify areas of opportunity.
- Trained and mentored junior staff on customer service strategies and techniques.
Education
B.com - Finance
IEC University
Solan Disctrict, Himachal Pradesh 07.2016 - 08.2018
12th - Commerce
AC EDUCATIONAL ACADEMY
Bengaluru 07.2011 - 03.2013
10th STD - High School
HOLY SHEPHERD EDUCATION SOCIETY
Bengaluru 06.2010 - 04.2011
Skills
New hire training
Performance improvement
Team Collaboration
Microsoft applications proficiency
Flexible and Adaptable
Practice management
CRM software expertise
Multitasking Abilities
Product Knowledge
Professionalism
Salesforce CRM
Time management abilities
Languages
English
Advanced
Hindi
Advanced
Kannada
Advanced
Telugu
Upper intermediate
Tamil
Intermediate
Bengali
Intermediate
Certification
Excel
Timeline
Customer Operations Specialist
Papaya Global
05.2024 - Current
Excel
01-2023
CUSTOMER DELIGHT ASSOCIATE
ZINGFIN INTERNET PVT LTD
03.2022 - 10.2023
B.com - Finance
IEC University
07.2016 - 08.2018
12th - Commerce
AC EDUCATIONAL ACADEMY
07.2011 - 03.2013
10th STD - High School
HOLY SHEPHERD EDUCATION SOCIETY
06.2010 - 04.2011