Sumith Raju
Bangalore
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
7
7
years of professional experience
Work History
Customer Service Associate
Accenture Solutions Private Limited
Bengaluru
10.2020 - 01.2025
- New Sale Enquiry and up-sells.
- Responsible to document the, given compliance by the customers.
- Handling invoice calculation of a particular product purchased by the customer.
- Handling the customer’s compliance related to Billing and product.
- Handling dedicated customers Feedback on a mail chat and call.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Suggested product solutions based on individual customer needs.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Performed additional duties as assigned by management team.
SRT SUPERVISOR
Ola Cabs ANI Technologies Pvt. Ltd.
Bengaluru
08.2019 - 05.2020
- Responsible to document the, given compliance by the customers.
- Handling invoice calculation of a particular ride taken by the customer.
- Handling the customer’s compliance related to safety issues.
- Handling dedicated customers Feedback on a mail or a call
Senior Executive
Swiggy Bundl Technologies Limited
Bengaluru
04.2018 - 05.2019
- Handling purchase orders.
- Worked in Freshdesk (Fresh works) Zendesk.
- Documenting compliance and feedback of the customer.
- Proposed or approved modifications to project plans.
Education
Some College (No Degree) - Computer And Information Sciences
CRMN PU COLLEGE
BangaloreSkills
- iCare
- Zendesk
- FreshdeskCare
- Citrix workspace
- Customer RMA management
- Appointment scheduling
- Complaint handling
- Team collaboration
- Problem resolution
- Product knowledge
- Refunds processing
- Negotiation
- Customer service
- Inbound and outbound calling
- Assertiveness
- Customer complaint resolution
- Tactful and diplomatic
Achievements
- Won second prize in project work done on the theme of Pollutions conducted by 50 different schools all over the Bangalore in Thomas Memorial School.
- Also, participated in various other activities like Debate, Group Discussion and Art and Craft.
Languages
English
Proficient (C2)
C2
Hindi
Upper Intermediate (B2)
B2
Tamil
Proficient (C2)
C2
Telugu
Beginner (A1)
A1
Kannada
Proficient (C2)
C2
Personal Strengths
- Excellent logical and analytical reasoning skills.
- Good public relation skills.
- Excellent communication skills.
- Quick learner.
- Team player and performer
- Excellent Presentation skills.
Timeline
Customer Service Associate
Accenture Solutions Private Limited
10.2020 - 01.2025
SRT SUPERVISOR
Ola Cabs ANI Technologies Pvt. Ltd.
08.2019 - 05.2020
Senior Executive
Swiggy Bundl Technologies Limited
04.2018 - 05.2019
Some College (No Degree) - Computer And Information Sciences
CRMN PU COLLEGE