Sumithra M
Dubai,UAE
Summary
Dynamic professional with a strong foundation in communication, adaptability, and leadership. Demonstrates effective people management skills, fostering productive team environments. Committed to leveraging these competencies to drive organisational success and achieve career growth.
Strategic CRM Manager with solid background in marketing and customer relationship management. Skilled in analysing customer data, developing targeted campaigns and leveraging CRM tools to improve customer satisfaction and loyalty. Comfortable working in both team and independent settings to drive business growth.
Overview
9
9
years of professional experience
2014
2014
years of post-secondary education
Work history
CRM Manager
SPT Groups
07.2020 - 07.2025
- Initiate welcome call and share welcome email to the clients post booking.
- Working on post-sales process which includes, agreements, banking formalities and co-ordination with legal team.
- To complete the process formalities involved in each stage from post booking to registration.
- Take care of all registration formalities without any assistance.
- Providing monthly report to management on project status / billing / receivable across project.
- Generate demand notes as per milestone construction achievement.
- Ensure high C-Sat score consistently.
- Co-ordinate with the technical team for regular construction updates.
- Reconciliation of collections with finance team to match the collection data.
- Analyzing weekly, monthly reports.
- Promptly send demand letters, allotment letters and agreement copy to the customers.
- Invest high levels of diplomacy to solve complex problems.
- Coordinating with other Dept. like legal, accounts, finance, sales & marketing for better service delivery.
- To hand hold the client throughout the post sales life cycle from post booking till the possession.
- Making monthly MIS reports for the booking, registration & expected collection in the month.
- Preparing a detailed age wise progress of the expected collection.
- Projection of expected collection.
- Demand note follow up with reminders.
- Meeting collection targets consistently.
- Giving special attention to clients who are on the cusp of cancellation & go extra mile to retain them.
- Helping clients with the documentation & processing of their home loans and overseeing their timely disbursal to avoid penalty for delay as well as to meet our collection goals.
- Helping the customers with any issues related to the banks.
- Settling client’s accounts against all pending dues & interest and issuing NOC to proceed for the execution of Conveyance Deed.
- Lining up clients for the execution of Deed of Conveyance at the Sub-registrar office after the collection of the due stamp duty and the registry amount.
- Notifying the construction department and the Maintenance team for giving a finishing touch to the units & coordinating the final handover with the respective clients.
Teacher
Navagurukula International
05.2019 - 05.2020
- Crafted and delivered lessons, making technology accessible and engaging for students.
- Encouraged a hands-on learning approach, promoting problem-solving and creative thinking.
- Integrated technology into lesson plans, enhancing traditional teaching methods with digital tools.
- Motivated students to explore subjects creatively, fostering a culture of intellectual curiosity.
- Added blended learning activities to lessons, increasing student engagement and understanding of English language concepts.
- Developed and delivered engaging and interactive English language lessons that improved student comprehension and fluency.
- Utilized a variety of teaching strategies and materials to engage a diverse range of students.
Teacher
PPIS
05.2017 - 05.2019
- Crafted and delivered lessons, making technology accessible and engaging for students.
- Encouraged a hands-on learning approach, promoting problem-solving and creative thinking.
- Integrated technology into lesson plans, enhancing traditional teaching methods with digital tools.
- Motivated students to explore subjects creatively, fostering a culture of intellectual curiosity.
- Added blended learning activities to lessons, increasing student engagement and understanding of English language concepts.
- Developed and delivered engaging and interactive English language lessons that improved student comprehension and fluency.
- Utilized a variety of teaching strategies and materials to engage a diverse range of students.
Process Associate
Tata Teleservices Bangalore
05.2016 - 05.2017
- Processes: Efficiently worked in an inbound process for one of the biggest tele-Service Providers of India.
- Customer Engagement: Resolved queries / complaints and ensured complete customer satisfaction.
- Call Escalation: Handled call escalations smoothly and provided best possible solutions to the customer through proper data research activities.
Education
SSLC -
Navajyothi Public School
Pre-University - undefined
Government P U College
B.Com. - undefined
Vijaya College
NTT - undefined
SJES College
D Ed. - undefined
SJES College
Skills
- Good communication skills
- Adaptability
- Effective people Management
- Leadership Skills
Languages
Kannada
English
Telugu
Hindi
Personal Information
- Hobbies: Reading Books, Listening to Music, Classical Dance
- Father's Name: Manjunath S.
- Date of birth: 11/20/96
- Nationality: Indian
- Religion: Hindu
Custom
I hereby state that the above furnished details are true to the best of my knowledge.
Timeline
CRM Manager
SPT Groups
07.2020 - 07.2025
Teacher
Navagurukula International
05.2019 - 05.2020
Teacher
PPIS
05.2017 - 05.2019
Process Associate
Tata Teleservices Bangalore
05.2016 - 05.2017
Pre-University - undefined
Government P U College
B.Com. - undefined
Vijaya College
NTT - undefined
SJES College
D Ed. - undefined
SJES College
SSLC -
Navajyothi Public School
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