Sumitra Karan
Bangalore
Summary
Strategic Product Manager with 5+ years of experience in Agile environments. Specialized in the Salesloft "Workflow" ecosystem, focusing on AI-driven automation and "Signal-to-Action" features that empower Account Executives (AEs) to increase productivity and deal velocity.
Overview
9
9
years of professional experience
6042
6042
years of post-secondary education
Work History
Product Manager
Bounteous X Accolite (Contracting for Salesloft)
Bangalore
05.2025 - Current
- Multi-CRM & Chrome Extension Strategy: Leading the "Signals Everywhere" initiative to embed Salesloft’s Account and Opportunity intelligence directly into Salesforce, HubSpot, and Microsoft Dynamics, reducing AE context-switching and "swivel-chair" data entry.
- Email Connect & Side-Panel Evolution: Launched a persistent browser side-panel and closed a 30% feature gap in the Outlook Add-in, delivering a unified experience for person-view, activity logging, and compliance management across both Outlook and Gmail.
- AI-Driven Execution & Integrations: Spearheading a GenAI agent to automate meeting follow-up tasks and a high-velocity integration with Clari, allowing AEs to generate AI-drafted emails and log actions directly from external deal-intelligence surfaces.
- UI Customization & Modernization: Redesigned the core Account and Person interface to modernize information hierarchy and delivered a customizable "Quick Action" bar, empowering 45% of active AEs to personalize their high-frequency workflows.
Associate Product Manager
IVY Comptech
Hyderabad
03.2020 - 02.2025
- Conversion Optimization: Revamped eKYC and ID verification flows, increasing success rates by 25% and generating $3M in incremental revenue.
- User Engagement: Redesigned UI components (Progress Bars/Onboarding), resulting in a 10% lift in CSAT and adding 300K monthly active users.
- Data-Driven Iteration: Led A/B testing and user research initiatives to prioritize the product backlog, ensuring alignment between engineering velocity and business KPIs.
- Market Analysis: Conducted deep-dive competitive research and user feedback loops to define feature requirements for the product roadmap.
- Metric Definition: Defined and tracked North Star metrics using Mixpanel and Google Analytics to identify and resolve user friction points.
Incident Coordinator
Tech Mahindra
Hyderabad
08.2018 - 03.2020
- Process Excellence: Managed EWPS KPI process flows and maintained 100% SLA adherence; awarded "Performer of the Month" and "Bravo Award" for operational excellence.
IT Analyst – Incident Management
HCL Technologies
Bangalore
01.2018 - 08.2018
- Operational Excellence: Resolved complex technical issues with 100% SLA adherence and high CSAT scores; recognized as "Performer of the Month" for exceptional troubleshooting and service delivery.
Associate
Wipro
Hyderabad
05.2017 - 11.2017
- Problem Solving & Productivity: Boosted team productivity through proactive query resolution and user management; honored as a "Star Performer" for contributing to collective team goals and customer satisfaction.
Education
B Tech - CSE
Sri Devi Women's Engineering College
Hyderabad, Telangana05.2017
Board of Intermediate Education - MPC
Sri Chaitanya Junior College
Hyderabad, Telangana09.2013
Board of Secondary Education -
N.V.R High School
Hyderabad, Telangana06.2011
Skills
Product Strategy & Roadmap
SDLC Management
User Research
Data Analytics (Mixpanel/GA)
UI/UX Optimization
AI/ML Integration
Stakeholder Management
Technicalskills
Product Management Tools: Jira
Data Visualization & Analytics: Google Analytics, Mixpanel, Power BI, Hot Jar, Quantum Metrics, Lookerstudio and Kibana
Prototyping Tools: Figma, Zeplin
Understanding of APIs, Understanding of UX/UI design principles and Familiarity with Agile, Scrum and Kanban.
Understanding Basics of Programming Languages like C, Core Java, HTML and CSS
Content Management Systems (CMS): Sitecore
Scripting & Automation: PowerShell
Performance Monitoring: Catchpoint
Languages
- English
- Hindi
- Telugu
Declaration:
I hereby declare that all the above-mentioned information is true to the best of my knowledge and belief.
Timeline
Product Manager
Bounteous X Accolite (Contracting for Salesloft)
05.2025 - Current
Associate Product Manager
IVY Comptech
03.2020 - 02.2025
Incident Coordinator
Tech Mahindra
08.2018 - 03.2020
IT Analyst – Incident Management
HCL Technologies
01.2018 - 08.2018
Associate
Wipro
05.2017 - 11.2017
B Tech - CSE
Sri Devi Women's Engineering College
Board of Intermediate Education - MPC
Sri Chaitanya Junior College
Board of Secondary Education -
N.V.R High School