Sumit Singh Naruka
Jaipur, Rajasthan
Summary
Seasoned Operations Team Lead with background in streamlining processes to increase efficiency and productivity. Strengths lie in fostering team collaboration, implementing operational strategies, and introducing process improvements. Proven ability to lead teams towards the achievement of business goals while adhering to company standards and regulations. Committed to driving growth through effective management techniques and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Operations Team Lead
Delhivery Ltd
Jaipur
06.2025 - Current
- Handled daily warehouse operations (first mile & processing) to ensure seamless workflow and optimize productivity.
- Reviewed and analyzed daily, weekly, and monthly operational reports to identify root causes affecting performance metrics and facilitate continuous improvement.
- Monitored inventory levels to maintain stock accuracy and availability.
- Proven track record of leading cross-functional teams, reducing operational costs, performing in a high-volume e-commerce logistics environment. Adept at mis-reporting data driven, decision making, resource allocation and customer satisfaction improvement.
- Conducted training sessions for new hires on operational processes and provided ongoing training for current employees to enhance operational knowledge.
- Developed metrics to measure the effectiveness of operational processes.
Deputy Relationship Manager
DCB Bank Ltd
jaipur
11.2022 - 08.2024
- Responsibility included managing the portfolio, handling customer queries & fulfilling their needs.
Providing clients with the tools, information and benefits to assist them in attaining their financial goals. - Identified opportunities within existing customer base to increase revenue and profitability.
- Responsibility included managing the portfolio, handling customer queries & fulfilling their needs.Providing clients with the tools, information and benefits to assist them in attaining their financial goals.
- Monitored compliance with regulatory requirements during client interactions and transactions.
- Trained junior staff on relationship management best practices and tools, fostering a knowledgeable team to improve client interactions.
Business Development Executive
Axis Bank Ltd
Neemkathana, Sikar
06.2021 - 06.2022
- As a business development executive my key responsibilities include deepening client relationships, driving CASA growth, Cross selling a wide range of Banking and investment products such as mutual funds, insurance, fixed deposits, retail loans.
- Conducted market research to identify new business opportunities and trends.
- Maintained a database of contacts from prospective clients for future follow-ups.
Education
Bachelor of Science - B.Sc (Non Medical)
IEC University
Solan, HP, India08-2018
High School Diploma -
Prince School
Sikar, Rajasthan, India05-2015
Skills
- Operations management
- Inventory tracking and management
- Compliance and KPI tracking
- Customer relationship management
- Problem solving and critical thinking
- Teamwork & Leadership
Languages
English
Intermediate (B1)
B1
Hindi
Native
Native
Personal Details:
- Father’s Name : Mr Bhoop singh naruka
- Date of Birth : 02 july 1997
- Marital Status : Married
- Valid Indian Passport: Yes
Timeline
Operations Team Lead
Delhivery Ltd
06.2025 - Current
Deputy Relationship Manager
DCB Bank Ltd
11.2022 - 08.2024
Business Development Executive
Axis Bank Ltd
06.2021 - 06.2022
Bachelor of Science - B.Sc (Non Medical)
IEC University
High School Diploma -
Prince School