SUMIT KUMAR SRIVASTAVA
Ranchi
Summary
Results-oriented Composite Relationship Manager with expertise in customer relationship management and project management. Improved team performance through innovative solutions and effective communication. Enhanced service delivery and operational efficiency, driving high customer satisfaction. Committed to resource optimization and fostering positive client interactions.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Composite Relationship Manager - Retail Assets
ICICI Bank LTD
Ranchi
12.2023 - Current
- Executed daily duties ensuring accuracy and efficiency in service delivery.
- Developed innovative solutions that improved team performance and achieved positive outcomes.
- Promoted customer satisfaction by delivering knowledgeable and friendly service.
- Identified customer needs promptly and provided attentive support.
- Supported customers with requests, improving satisfaction through clear communication.
- Collaborated with diverse coworkers to achieve goals and resolve product-related issues.
- Prioritized tasks effectively to meet service goals in a timely manner.
- Utilized advanced technical skills to troubleshoot complex issues and implement effective solutions.
Education
Post Graduate Diploma in - Banking
Manipal Academy of Higher Education
Bengaluru, India11-2024
B.Com (Hons) - Accountancy
St. Xavier's College
Ranchi, India01-2023
Diploma Course - Computer Accounting & Taxation
St.Xavier's College
Ranchi, India01-2023
Graduation - Accountancy
St.Xavier's College
Ranchi, India01-2023
12th -
St.Xavier's College
Ranchi, India01-2020
10th -
D.A.V Gandhinagar
Ranchi, India01-2018
MBA - Banking And Finance
Manipal Academy of Higher Education
Karnataka08-2026
Skills
- Customer relationship management
- Bank operations management
- Project management
- Banking applications knowledge
- Accounting software
- Microsoft Office expertise
- Resource optimization
- Policy development
- Effective communication
- Customer relationship management
Certification
- IRDAI
- NISM V(A)
Languages
- English
- Hindi
Hobbies and Interests
- Travelling
- Photography
Experience - Current Position
Deputy Manager, ICICI Bank LTD, 12/21/23, Present
Personal Information
- Father's Name: Mr. S.K. Srivastava
- Title: Deputy Manager
- Date of Birth: 06/28/02
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Disclaimer
I hereby declare that all the information mentioned above are true to the best of my knowledge.
Timeline
Composite Relationship Manager - Retail Assets
ICICI Bank LTD
12.2023 - Current
Post Graduate Diploma in - Banking
Manipal Academy of Higher Education
B.Com (Hons) - Accountancy
St. Xavier's College
Diploma Course - Computer Accounting & Taxation
St.Xavier's College
Graduation - Accountancy
St.Xavier's College
12th -
St.Xavier's College
10th -
D.A.V Gandhinagar
MBA - Banking And Finance
Manipal Academy of Higher Education