Summerpreet Kaur
SAS Nagar
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
10
10
years of professional experience
Work History
Team Leader
Landmark Immigration Consultants Pvt.ltd
10.2023 - Current
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Held weekly team meetings to inform team members on company news and updates.
Senior Visa Trainer
Asquare Languages
04.2023 - 09.2023
- Monitored participant workflow and behaviors throughout training process.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Scheduled and taught in class and online courses to increase learning opportunities.
- Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
- Educated clients on proper use of products and systems.
- Prepared and presented supplementary learning material to support structured lessons.
- Recorded and edited videos to facilitate remote learning.
Customer Experience Executive
Canam Consultants
01.2021 - 12.2022
- Built customer confidence by actively listening to concerns and giving resolutions.
- Built relationships with customers and community to establish long-term business growth.
- Created and managed processes and procedures to coordinate documentation for visa processing on non-immigrant applications.
- Liaised with coworkers and immigration candidates to answer questions, resolve issues, and explain immigration policy.
- Reviewed applications to check accuracy, completeness and integrity of paperwork.
- Guided applicants through processes of obtaining visas and required documentation.
- Maintained current knowledge of immigration laws and coordinated referrals to obtain qualified legal advice for clients.
- Supported applicants through visa process and helped correct different issues.
Visa Filing Officer
Raffles Educity (I) Private
11.2019 - 12.2020
- Developed and implemented student success initiatives to recognize and encourage achievement.
- Guided applicants through processes of obtaining visas and required documentation.
- Trained staff in visa and immigration procedures to deliver optimal support for wide range of immigrants.
- Maintained current knowledge of immigration laws and coordinated referrals to obtain qualified legal advice for clients.
- Assisted students with obtaining education-related visas for schools offering acceptance letters.
- Shared information about educational or occupational requirements of different visas.
- Explained available courses of action and possible repercussions of cases to clients.
- Maintained physical and computer-based filing systems.
- Helped qualified immigrants, giving advice on correct visa for experience, skills and country of origin.
- Produced informational materials and videos for client education.
- Supported applicants through visa process and helped correct different issues.
Sales Executive
Nature’s Hut
10.2017 - 03.2019
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Analyzed past sales data and team performance to develop realistic sales goals.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Utilized internal lead referral tools to solicit new business opportunities and contacts.
- Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Prioritized helping customers over completing other routine tasks in store.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
Telecaller
G Media Advertisors
07.2016 - 09.2017
- Leveraged CRM database to manage customer data, log calls and other activities and generate reporting to deliver actionable insights and develop sales pipeline.
- Delivered prepared sales pitch from script and persuaded potential customer to purchase product or service.
- Handled approximately Number inbound and outbound call requests per day to provide existing customers with answers to questions and schedule appointments.
- Consulted with professionals to assess business needs and facilitate smooth on-boarding process.
- Originated and cultivated strong relationships with prospective clients by strategizing aggressive outbound calling campaigns.
- Answered calls, took messages, and transferred calls to correct individuals.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Completed daily and weekly sales reporting using assigned tools.
- Recorded and updated customer information in online systems.
- Qualified leads and set up customer appointments for outside sales team.
Telecaller
Master Mind Pvt Ltd
04.2014 - 06.2016
- Leveraged CRM database to manage customer data, log calls and other activities and generate reporting to deliver actionable insights and develop sales pipeline.
- Delivered prepared sales pitch from script and persuaded potential customer to purchase product or service.
- Consulted with professionals to assess business needs and facilitate smooth on-boarding process.
- Originated and cultivated strong relationships with prospective clients by strategizing aggressive outbound calling campaigns.
- Answered calls, took messages, and transferred calls to correct individuals.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Recorded contact information of customers and potential customers in internal database.
- Built relationships with customers using strong persuasion and active listening skills.
- Completed daily and weekly sales reporting using assigned tools.
- Followed up with customers to solicit further sales.
- Recorded and updated customer information in online systems.
Education
Bachelor Of Commerce - Commerce
Indira Gandhi National Open University
New Delhi07.2017
Senior Secondary Education - Commerce
Punjab School Education Board
Patiala04.2014
Secondary Education -
Punjab School Education Board
Patiala04.2012
Skills
- Documentation And Reporting
- Team Supervision
- Client Service
- Staff Training
- Client Support
- Overseeing Daily Activities
- Leading Team Meetings
- Problem-Solving
- Call Center Operations
- Teamwork and Collaboration
- Team motivation
- Mentoring
- Work Planning and Prioritization
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Punjabi
Advanced (C1)
Timeline
Team Leader
Landmark Immigration Consultants Pvt.ltd
10.2023 - Current
Senior Visa Trainer
Asquare Languages
04.2023 - 09.2023
Customer Experience Executive
Canam Consultants
01.2021 - 12.2022
Visa Filing Officer
Raffles Educity (I) Private
11.2019 - 12.2020
Sales Executive
Nature’s Hut
10.2017 - 03.2019
Telecaller
G Media Advertisors
07.2016 - 09.2017
Telecaller
Master Mind Pvt Ltd
04.2014 - 06.2016
Bachelor Of Commerce - Commerce
Indira Gandhi National Open University
Senior Secondary Education - Commerce
Punjab School Education Board
Secondary Education -
Punjab School Education Board
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