Sumyya Salim Khan
Summary
Results-oriented Customer Support and Coordination Professional experienced in employee assistance, student success, and sales. Delivered effective solutions through strong client communication and problem-solving skills while managing multiple responsibilities with precision. Multilingual communicator fluent in English, Hindi, Malayalam, and Tamil, contributing to organisational growth and team objectives.
Overview
5
5
Languages
9
9
years of professional experience
Work History
Sale
Optum Global Solutions
01.2022 - 10.2026
- Developed individualized treatment plans for patients in collaboration with mental health professionals.
- Assessed client mental health needs and developed individualized treatment plans to enhance patient care.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
Student Success Specialist
Byjus
06.2020 - 02.2022
- Supported and guided students through academic and personal challenges, fostering resilience and success.
- Researched, published and presented current topics of study at national and international meetings.
- Generated new sales leads, contributing to achievement and surpassing of monthly sales goals.
- Executed full sales cycle from initial lead processing to conversion and closing, driving increased sales.
Customer Support Representative
Aegis
03.2019 - 03.2020
- Handled inbound customer calls for Aegis support operations.
- Managed inbound customer calls for Aegis support operations, assisting clients with their inquiries.
- Addressed customer questions and issues by gathering data, analyzing needs, evaluating resolutions, and implementing effective solutions.
- Documented customer cases in ticketing systems and call logs.
Material Engineer
ADMAC
08.2017 - 05.2018
- Planned and evaluated new projects, consulting with other engineers and corporate executives.
- Gathered and organized material samples for third-party testing, evaluated results, and reported findings to enhance material selection process.
- Reviewed supplier proposals and monitored material quality to ensure consistent supply and compliance with project specifications.
- Planned and evaluated new projects, collaborating with engineers and corporate executives to align project goals with organizational strategy.
Education
Bachelor Of Commerce - Business Economics - Correspondence
William Carey University
Meghalaya India12th - Higher Secondary - Mathematics And Computer Science
The Model School
United Arab Emirates, Abu - Dhabi10th - Secondary School - Mathematical Sciences
Sunrise English Private School
United Arab Emirates - Abu-DhabiSkills
- TOOLS - MS EXCEL, MS WORD, MS POWER POINT
- Mental health assessment
- Inbound & outbound calling
- Assistant co-ordinator
- Business development
- Administrative leadership
- Sales executive
- Technical support
- Quick Learner
- Project Management
- Focused
- Care planning
- Case documentation
- Case management
- Service scheduling
- Record keeping
- Effective communication
- Problem solving
- Conflict resolution
- Time management
- Decision-making
- Task prioritization
- Relationship building
Personal Information
Title: Sr. Employee Assistant Co-ordinator & Customer Support Specialist
Interests
- Team collaboration and problem\-solving
- Exploring new technologies
- Personal growth and continuous learning
Languages
English
Full Professional
Hindi
Full Professional
Malayalam
Professional
Tamil
Full Professional
Arabic
Elementary
Timeline
Sale
Optum Global Solutions
01.2022 - 10.2026
Student Success Specialist
Byjus
06.2020 - 02.2022
Customer Support Representative
Aegis
03.2019 - 03.2020
Material Engineer
ADMAC
08.2017 - 05.2018
Bachelor Of Commerce - Business Economics - Correspondence
William Carey University
12th - Higher Secondary - Mathematics And Computer Science
The Model School
10th - Secondary School - Mathematical Sciences
Sunrise English Private School