Sunaina

Resolved client escalations for premier customers to ensure timely issue resolution.

Managed SharePoint site migration from on-premises to online environments.

Oversaw access management and permissions, enhancing security and compliance features.

Troubleshot integration issues among SharePoint, Teams, and Exchange for seamless operations.

Implemented audit logs and security configurations to maintain compliance standards.

Created workflows, addressing related issues to improve efficiency.

Handled sync and versioning challenges within OneDrive and SharePoint effectively.

Applied sensitivity labels, retention labels, and retention hold to protect data.

Sharepoint Onprem site access issues, patching servers, Minroles

Managed site collections in SPO, including document libraries and storage quotas.
Configured external sharing, user roles, and site access management effectively.
Troubleshot OneDrive access, sharing, and file synchronization issues promptly.
Resolved shared mailbox access concerns and team permissions efficiently.
Administered external access settings to enhance collaboration and security.

Resolved Azure AD issues affecting Office 365 and M365 applications.

Managed security groups and distribution lists to mitigate access concerns.

Utilized Service Now for ticket creation and maintenance of SLAs.

Executed Active Directory tasks including user creation and credential resets.

Diagnosed Outlook connectivity issues and addressed permission challenges.

Provided comprehensive support for a range of M365 applications.