Sunaina Saxena
New Delhi
Summary
Results-driven E-Commerce Operations Manager with a track record in order fulfillment, inventory control, and data analysis. Proven ability to optimize product listings and enhance customer relationships.
Overview
25
25
years of professional experience
Work History
E-Commerce Operations Manager
Shivansh Enterprises
03.2022 - Current
- Managed daily e-commerce operations and ensured smooth order processing.
- Coordinated inventory levels and updated product listings on the website.
- Developed standard operating procedures for efficient workflow management.
office Assistant & Sales Coodinator
Print n Publicity MEDIA (Manufacture of Yoga mats ) & trader of Flax Board ,Trophiesetc.
New Delhi
06.2019 - 01.2022
- Managed daily office operations, ensuring efficient workflow and organized filing systems.
- Handled incoming calls and responded to inquiries, providing accurate information and support.
Office Assistant
Sarvpriya Overseas Pvt, Ltd, ( Exporter & Importer)
04.2015 - 05.2019
- Coordinated incoming and outgoing correspondence to enhance communication flow.
- Organized and maintained office files and documents for easy retrieval.
- Oversaw office supplies inventory and ordered supplies to ensure availability.
Office Admin Assistant
Dibya Industries (INDIA) ( Manufacture & Supplier of Surgical equipments )
07.2006 - 12.2013
- Managed daily office operations and maintained organized filing systems.
- Assisted in preparing documentation for surgical equipment orders and deliveries.
- Coordinated meetings and scheduled appointments for the management team.
Computer Operator and Office Assistance
Palatable food products Pvt. Ltd. (FMCG)
03.2004 - 06.2006
- Operated computer systems to monitor production processes and inventory levels.
- Provided technical support for software used in manufacturing operations.
- Maintained inventory of spare parts for quick repairs.
Quality Checker
Rastogi Enterprises ( Exporter & Importer)
05.2001 - 02.2004
- Inspected finished products for defects, ensuring adherence to quality standards and preventing potential customer dissatisfaction.
- Investigated customer complaints regarding product quality issues, implementing corrective actions to enhance customer satisfaction and product reliability.
- Inspected incoming shipments for quality and compliance with standards.
- Monitored production processes to ensure adherence to specifications.
- Collaborated with team members to implement quality control procedures.
Education
Bachelor of Arts - Economics
Delhi University
04-2001
High School Diploma -
Govt. School
Bhanjan Pura ( Tran Yamuna )03-1996
Some College (No Degree) - Computer Course
Asten Computer Courses
Yamuna Vihar ( Trans Yamuna)Skills
- E-commerce management
- Product listing optimization
- Order fulfillment
- Inventory control
- Data analysis
- Customer relationship management
Languages
English / Hindi
Beginner
A1
Timeline
E-Commerce Operations Manager
Shivansh Enterprises
03.2022 - Current
office Assistant & Sales Coodinator
Print n Publicity MEDIA (Manufacture of Yoga mats ) & trader of Flax Board ,Trophiesetc.
06.2019 - 01.2022
Office Assistant
Sarvpriya Overseas Pvt, Ltd, ( Exporter & Importer)
04.2015 - 05.2019
Office Admin Assistant
Dibya Industries (INDIA) ( Manufacture & Supplier of Surgical equipments )
07.2006 - 12.2013
Computer Operator and Office Assistance
Palatable food products Pvt. Ltd. (FMCG)
03.2004 - 06.2006
Quality Checker
Rastogi Enterprises ( Exporter & Importer)
05.2001 - 02.2004
Bachelor of Arts - Economics
Delhi University
High School Diploma -
Govt. School
Some College (No Degree) - Computer Course
Asten Computer Courses