Sunaina Singh
Noida
Summary
Dynamic Senior Relationship Manager with a proven track record at Suryoday Small Finance Bank, excelling in customer acquisition and retention. Leveraged strategic thinking to exceed revenue goals and foster long-lasting client relationships. Skilled in profit-generating strategies and adept at people management, consistently surpassing sales targets and enhancing customer satisfaction.
Overview
6
6
years of professional experience
Work History
Senior Relationship Manager
Suryoday small finance bank
04.2024 - Current
- Exceeded revenue goals through upselling and offering reliable and responsive service.
- Used creativity, strategic thinking and knowledge of current market trends to target and build relationships with potential customers.
- Maximised sales opportunities by determining and standardising best practices.
- Scheduled, arranged and attended meetings with customers to maintain trusting and long-lasting relationships.
- Identified opportunities for growth, expansion and sales by conducting market research.
Sales Manager
Star estate
Noida
12.2022 - 04.2024
- Created and maintained large client base by meeting needs and providing exceptional customer service.
- Followed-up with prospects and hot leads to obtain exclusives and drive new sales.
- Managed relationship building between company and high-paying clients, completing regular visits and providing loyalty discounts.
Business Development Manager
Byjus exam prep
Noida
01.2022 - 12.2022
- Evaluated team performance to identify areas requiring improvement.
- Managed escalated client enquiries with exceptional professionalism and enthusiasm to maintain trust and reliability.
- Conducted interviews and hired ideal candidates to complement workforce.
- Prepared reports and presentations detailing business development activities and outlining new initiatives.
Senior Business Development Executive
Byjus Exam Prep
Noida
01.2021 - 12.2021
- Customer need identification, solving problem and providing best solution accordingly
- Developed business plans to establish revenue and growth.
- Produced detailed monthly and yearly financial reports for senior management.
- Surpassed sales and customer service targets, consistently exceeding established KPIs.
Educational Counsellor
Jaro Education
Bangalore
03.2020 - 12.2020
- Persuading clients for meetings and motivating them for product purchase.
- Showcased product features and benefits to drive sales.
- Used quick decision-making skills to provide smart, on-the-spot answers to client concerns.
Education
Masters of Business Administration -
PCTE Group of Institutes
05.2020
Bachelor of Commerce -
Khalsa College for Women - Ludhiana
05.2018
Skills
- Profit and revenue-generating strategies
- people management
- Customer acquisition and retention
- Customer relationship management
Accomplishments
- Sales ka superstar reward
- Best manager certificate
Additional Information
- Microsoft Office Suite
- Excel, Powerpoint and MS Word knowledge
Timeline
Senior Relationship Manager
Suryoday small finance bank
04.2024 - Current
Sales Manager
Star estate
12.2022 - 04.2024
Business Development Manager
Byjus exam prep
01.2022 - 12.2022
Senior Business Development Executive
Byjus Exam Prep
01.2021 - 12.2021
Educational Counsellor
Jaro Education
03.2020 - 12.2020
Masters of Business Administration -
PCTE Group of Institutes
Bachelor of Commerce -
Khalsa College for Women - Ludhiana