Sunanda Masam
Programme Manager
Mumbai,Maharashtra
Summary
Proven ability to lead teams in optimizing educational program delivery, enhancing student engagement, and ensuring operational excellence. Skilled in LMS administration, certification management, and meticulous record-keeping. Effective communicator and relationship builder with stakeholders to achieve organizational goals. Committed to continuous improvement and leveraging industry trends to drive educational excellence.
Overview
11
11
years of professional experience
4
4
Languages
Work History
Team Lead, Program Management, Student Success
IIDE - The Digital School
04.2024 - Current
- Supervised and supported course management team members, trained and onboarded new team members, and facilitated regular team meetings to discuss progress and address concerns
- Oversaw the scheduling and coordination of courses, ensuring timely communication with students and trainers, and managed the smooth execution of live sessions, workshops, and events. Addressed course-related inquiries and issues from students, providing timely and effective resolutions
- Monitored student attendance and performance, implemented strategies to enhance student engagement and retention, and addressed and resolved student concerns and feedback
- Maintained accurate records of student enrollment, attendance, and performance. Prepared and distributed necessary documentation such as offer letters, schedules, and updates
- Managed expense sheets and processed invoices for trainers and other course-related expenses
- Acted as the primary point of contact between students, trainers, and management. Coordinated with trainers to ensure timely feedback on assignments and exams. Facilitated effective communication regarding course updates, changes, and important information
- Ensured the consistency and quality of course content and delivery. Collected and analyzed feedback from students and trainers to identify areas for improvement, and implemented improvements based on feedback to enhance the learning experience
- Planned and organized special events such as orientation sessions, workshops, and guest lectures
- Oversee the Learning Management System, ensuring smooth operation and user support
- Generated regular reports on course performance, student feedback, and other relevant metrics. Maintained comprehensive documentation for all course-related activities and processes
- Coordinate the creation and issuance of students' certificates and marksheets on the portal.
Associate Team Lead - Course Management
IIDE - The Digital School
04.2023 - 03.2024
- Supervised and guided the Student Success team, fostering a collaborative and supportive environment
- Managed course schedules and logistics, ensuring seamless communication between students and instructors
- Monitored student progress, implementing strategies to enhance learning outcomes and retention
- Maintained precise records of enrollment, attendance, and performance, facilitating efficient documentation and reporting
- Acted as the central point of contact for students, instructors, and management, ensuring effective communication channels
- Ensured high standards in course delivery, utilizing student and instructor feedback to refine educational content and methodologies
- Oversee the Learning Management System, ensuring smooth operation and user support
- Generated regular reports on course performance, student feedback, and other relevant metrics. Maintained comprehensive documentation for all course-related activities and processes
- Coordinate the creation and issuance of students' certificates and marksheets on the portal
Sr. Associate - Course Management
IIDE - The Digital School
07.2018 - 03.2022
- Managed over 120 students each month across 3 batches
- Trained and supported new team members
- Supervised short-term course students
- Sent schedule emails to students
- Updated student attendance and sent blacklist emails
- Maintained end-to-end expense sheets for trainers and jury invoices
- Cross-checked schedules for each batch
- Marked Google calendars for trainers' live sessions
- Regularly followed up with trainers to check assignments and gather individual student feedback
- Prepared gifts for Jury and Teachers' Day
OFFICE ASSISTANT
Nimble Tours Pvt. Ltd.
01.2018 - 07.2018
- Sent tour package emails to interested clients and companies
- Guided clients through the registration form process
- Managed administrative tasks
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Interacted with customers by phone, email, or in-person to provide information.
- Scheduled and coordinated travel arrangements for clients
OFFICE ASSISTANT
Maple Marine Services Pvt. Ltd.
06.2014 - 12.2015
- Collected candidate documents.
- Created offer letters for candidates.
- Maintained an Excel sheet with details including name, application number, place, passport status, medical test, and demand draft.
- Interacted with customers by phone, email, or in-person to provide information
CLASS TEACHER
K K Rajpopat High School
06.2013 - 04.2014
- Taught all subjects to Primary Students (3rd Standard)
- Provided one-on-one support for students with learning disabilities
- Supported students in developing social skills through structured activities and positive reinforcement techniques
- Scheduled appointments with parents to discuss student progress and classroom behavior
Education
Bachelor of Arts -
Mumbai University
Bachelor of Education -
Mumbai University
Skills
Leadership and team management
Professional Skills
- Multitasking
- Flexibility
- Innovativeness
- Leadership and Communication
- Adaptability
Timeline
Team Lead, Program Management, Student Success
IIDE - The Digital School
04.2024 - Current
Associate Team Lead - Course Management
IIDE - The Digital School
04.2023 - 03.2024
Sr. Associate - Course Management
IIDE - The Digital School
07.2018 - 03.2022
OFFICE ASSISTANT
Nimble Tours Pvt. Ltd.
01.2018 - 07.2018
OFFICE ASSISTANT
Maple Marine Services Pvt. Ltd.
06.2014 - 12.2015
CLASS TEACHER
K K Rajpopat High School
06.2013 - 04.2014
Bachelor of Arts -
Mumbai University
Bachelor of Education -
Mumbai University
Similar Profiles
Shounak DeodharShounak Deodhar
Digital Marketing Virtual Intern at IIDEDigital Marketing Virtual Intern at IIDE
Khushi KuntiKhushi Kunti
Virtual Intern at IIDE ( Indian Institute of Digital Education)Virtual Intern at IIDE ( Indian Institute of Digital Education)
Mandar MoreMandar More
Freelance Content Writer at IIDE - Indian Institute of Digital EducationFreelance Content Writer at IIDE - Indian Institute of Digital Education
Akshay NikamAkshay Nikam
Technical Architect at Hexaware Technologies LtdTechnical Architect at Hexaware Technologies Ltd
Siddharth NaikSiddharth Naik
UVC LED Sterilizer PoC at PrivateUVC LED Sterilizer PoC at Private