Sunayan Bondre
Nagpur
Summary
Experienced analyst in delivering end-to-end IT systems and projects. Friendly and motivating leader experienced in overseeing cross-functional teams to analyse impacts of technological change. Creates tailored solutions to core challenges.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Senior Analyst
HCL Technologies
09.2022 - Current
- Cooperated with project partners to develop system analysis and new system design based on client specifications.
- Leveraged client data and available insights to improve alignment of business priorities and utilisation of resources.
- Addressed and resolved SLA issues promptly using an OTRS system.
Customer Support Executive
Startek Aegis Customer Support Services Pvt. Ltd.
09.2021 - 09.2022
- Supported Myntra customer support.
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
- Addressed customer service enquires quickly and accurately.
Education
Bachelor of Science - Electronic
Shri Shivaji Science College
Nagpur, Maharashtra 08.2018 - 05.2021
Higher Secondary Certificate -
Jayantrao Wanjari Junior College
Nagpur 08.2017 - 03.2018
Secondary School Certificate -
Somalwar Nikalas High School
Nagpur 07.2015 - 03.2016
Skills
- Data entry
- Python
- Data analysis
- Power BI
- ServiceNow
- MS 365
- Teamwork skills
- Multitasking Abilities
Languages
English
Advanced
Marathi
Native
Hindi
Fluent
Accomplishments
- 1st Runner-up in University Volleyball Tournament
- 2nd Runner-up in Inter school Volleyball Tournament
Certification
Certification of Completion: Python3 Programming with Project, December/2023 - February/2024
Asterisc Computer Institute, Nagpur
- Here I build a project Leaf Detection System using OpenCV Python which automatically detects the leaf from an uploaded image.
Certificate of Completion: Cybersecurity Analyst Job Simulation, May 20th 2024
Tata Forage
- Identity and access management (IAM) fundamentals
- IAM strategy assessment
- Crafting custom IAM solutions
- Platform integration
Timeline
Senior Analyst
HCL Technologies
09.2022 - Current
Customer Support Executive
Startek Aegis Customer Support Services Pvt. Ltd.
09.2021 - 09.2022
Bachelor of Science - Electronic
Shri Shivaji Science College
08.2018 - 05.2021
Higher Secondary Certificate -
Jayantrao Wanjari Junior College
08.2017 - 03.2018
Secondary School Certificate -
Somalwar Nikalas High School
07.2015 - 03.2016
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