Shahfaisal Khan
Senior Analyst
Delhi,Delhi
Summary
A hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Senior Analyst
R1rcm Global Pvt Ltd
Noida
09.2022 - Current
- We are working with a patient charity.
- Check the patient's account and details.
- Apply approved charity in patient account.
- Balance the remaining amount in the patient's account after analyzing the details.
- Checking the patient care coverage payment. Make adjustments if necessary. Send an invoice to the patient.
Customer Service Representative
TaskUs India pvt Ltd
Gurugram
01.2022 - 09.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered inbound calls, chats and emails to facilitate customer service.
Chat Advisor
Concentrix Daksh services India Pvt Ltd
Gurugram
04.2021 - 01.2022
- Amazon Chat support in German and Spanish.
- Assessed customer needs, identified problems, and offered solutions through chat.
- Provide helpful advice to customers about product features, warranties, and returns.
- Answered customer queries and provided accurate information regarding products and services via chat.
- Followed up with customers on their orders or other issues they may have had with our products or services via chat.
Customer Care Executive
ICCS Ltd
Noida
12.2018 - 10.2019
- Provided customer service by responding to phone, email, and in-person inquiries in a timely manner.
- Developed and maintained relationships with customers to ensure their satisfaction.
- Processed orders, returns, exchanges, and refunds efficiently according to company policies.
Education
BBA -
BIMT
Meerut CityHigh School Diploma -
Meerut Public School
Meerut CitySkills
- Data Analysis
- Data Entry
- Analytical Thinking
- Problem Resolution
- Flexible and Adaptable
- Friendly, Positive Attitude
- Analytical and Critical Thinking
- Task Prioritization
Timeline
Senior Analyst
R1rcm Global Pvt Ltd
09.2022 - Current
Customer Service Representative
TaskUs India pvt Ltd
01.2022 - 09.2022
Chat Advisor
Concentrix Daksh services India Pvt Ltd
04.2021 - 01.2022
Customer Care Executive
ICCS Ltd
12.2018 - 10.2019
BBA -
BIMT
High School Diploma -
Meerut Public School
Similar Profiles
Swetha SurnaSwetha Surna
Facilities Manager at R1RCM GLOBAL PVT LTDFacilities Manager at R1RCM GLOBAL PVT LTD
NISHTHA ADHAONISHTHA ADHAO
Specialist Quality- at R1RCM Global Pvt. LtdSpecialist Quality- at R1RCM Global Pvt. Ltd
Sanchit Sanchit null
Operations Manager at R1RCM Global Pvt. Ltd.Operations Manager at R1RCM Global Pvt. Ltd.