Sunayana Aneesh
Bangalore
Summary
Accomplished and result-oriented professional with 9+ years of experience in BPO, business development, and media monitoring. Proven expertise in ads delivery management, revenue growth, team leadership, client engagement, and process excellence. Adept at optimizing team performance through data-driven insights, coaching, and upskilling initiatives, while building high-performing, low-attrition teams
Overview
21
21
years of professional experience
1
1
Certification
Work History
Group Leader
Wipro Limited
07.2025 - Current
- Managing a team of 22 in operations. Working for IHeart Media (USA) in delivery of ads, ensuring timely and accurate execution to maximize revenue generation.
- Monitoring performance through detailed dashboards, reporting, and analytics, ensuring alignment with KPIs.
- Leading upskilling initiatives for BQ agents, improving productivity and technical expertise.
- Successfully onboarded 25 new agents, delivering structured training and orientation programs.
Team Leader
Wipro Limited
12.2020 - 09.2024
- Led a team of 16 Analysts and SMEs, boosting performance through structured coaching and mentoring.
- Optimized team schedules and workflows, resulting in higher productivity and quality scores.
- Conducted client calls, calibration sessions, and reporting to strengthen client relations.
- Achievements:
- Awarded Best Team Leader for multiple quarters (Q3 &Q4, FY 21-22, Q2,Q4 FY 23-24).
- Built a cohesive, low-attrition team.
- Drove employee engagement initiatives for the process.
Quality Analyst
Wipro Limited
02.2017 - 12.2020
- Conducted audit tracking and performance coaching for analysts.
- Delivered data-driven insights supporting clients’ communication strategies.
- Achievements:
- Consistently awarded Best QA across all quarters.
- Onboarded new clients in the retail sector.
- Selected for pilot batch to train new hires.
Senior Analyst
Wipro Limited
02.2016 - 02.2017
- Conducted media monitoring, research, and campaign analysis for global clients.
- Managed qualitative and quantitative evaluation of broadcast and digital content.
Relationship Manager
Matrimony.com Pvt Ltd
07.2013 - 03.2014
- Managed premium customers, ensuring personalized service and retention.
- Conducted reporting, training, and business development for membership services.
Relationship Officer
IDBI Bank Ltd. (Team Lease)
08.2006 - 06.2007
- Handled client portfolios, wealth management, and distribution services.
- Achieved monthly sales targets, earning multiple incentives.
Sr. Customer Service Executive
Msource (India) Pvt Ltd. (Mphasis)
09.2004 - 05.2006
- Managed inbound US student loan queries and resolved escalations.
Education
M.Sc. - Plantation Development
University Of Calicut
01.2004
B.Sc. - Zoology
University Of Calicut
01.2001
Skills
- Team & Project Leadership
- Client & Stakeholder Management
- Process Improvement & Quality Assurance
- Data Analytics & Reporting
- Training & Upskilling
- Ads Delivery & Revenue Optimization
- Employee Engagement
Certification
- Interview Certification Program – 2021
- Presentation Skills Intermediate Program – 2020
- FLM Training (AON) – 2018
Languages
English
Hindi
Kannada
Malayalam
Timeline
Group Leader
Wipro Limited
07.2025 - Current
Team Leader
Wipro Limited
12.2020 - 09.2024
Quality Analyst
Wipro Limited
02.2017 - 12.2020
Senior Analyst
Wipro Limited
02.2016 - 02.2017
Relationship Manager
Matrimony.com Pvt Ltd
07.2013 - 03.2014
Relationship Officer
IDBI Bank Ltd. (Team Lease)
08.2006 - 06.2007
Sr. Customer Service Executive
Msource (India) Pvt Ltd. (Mphasis)
09.2004 - 05.2006
B.Sc. - Zoology
University Of Calicut
M.Sc. - Plantation Development
University Of Calicut