Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Sunayana Aneesh

Bangalore

Summary

Accomplished and result-oriented professional with 9+ years of experience in BPO, business development, and media monitoring. Proven expertise in ads delivery management, revenue growth, team leadership, client engagement, and process excellence. Adept at optimizing team performance through data-driven insights, coaching, and upskilling initiatives, while building high-performing, low-attrition teams

Overview

21
21
years of professional experience
1
1
Certification

Work History

Group Leader

Wipro Limited
07.2025 - Current
  • Managing a team of 22 in operations. Working for IHeart Media (USA) in delivery of ads, ensuring timely and accurate execution to maximize revenue generation.
  • Monitoring performance through detailed dashboards, reporting, and analytics, ensuring alignment with KPIs.
  • Leading upskilling initiatives for BQ agents, improving productivity and technical expertise.
  • Successfully onboarded 25 new agents, delivering structured training and orientation programs.

Team Leader

Wipro Limited
12.2020 - 09.2024
  • Led a team of 16 Analysts and SMEs, boosting performance through structured coaching and mentoring.
  • Optimized team schedules and workflows, resulting in higher productivity and quality scores.
  • Conducted client calls, calibration sessions, and reporting to strengthen client relations.
  • Achievements:
  • Awarded Best Team Leader for multiple quarters (Q3 &Q4, FY 21-22, Q2,Q4 FY 23-24).
  • Built a cohesive, low-attrition team.
  • Drove employee engagement initiatives for the process.

Quality Analyst

Wipro Limited
02.2017 - 12.2020
  • Conducted audit tracking and performance coaching for analysts.
  • Delivered data-driven insights supporting clients’ communication strategies.
  • Achievements:
  • Consistently awarded Best QA across all quarters.
  • Onboarded new clients in the retail sector.
  • Selected for pilot batch to train new hires.

Senior Analyst

Wipro Limited
02.2016 - 02.2017
  • Conducted media monitoring, research, and campaign analysis for global clients.
  • Managed qualitative and quantitative evaluation of broadcast and digital content.

Relationship Manager

Matrimony.com Pvt Ltd
07.2013 - 03.2014
  • Managed premium customers, ensuring personalized service and retention.
  • Conducted reporting, training, and business development for membership services.

Relationship Officer

IDBI Bank Ltd. (Team Lease)
08.2006 - 06.2007
  • Handled client portfolios, wealth management, and distribution services.
  • Achieved monthly sales targets, earning multiple incentives.

Sr. Customer Service Executive

Msource (India) Pvt Ltd. (Mphasis)
09.2004 - 05.2006
  • Managed inbound US student loan queries and resolved escalations.

Education

M.Sc. - Plantation Development

University Of Calicut
01.2004

B.Sc. - Zoology

University Of Calicut
01.2001

Skills

  • Team & Project Leadership
  • Client & Stakeholder Management
  • Process Improvement & Quality Assurance
  • Data Analytics & Reporting
  • Training & Upskilling
  • Ads Delivery & Revenue Optimization
  • Employee Engagement

Certification

  • Interview Certification Program – 2021
  • Presentation Skills Intermediate Program – 2020
  • FLM Training (AON) – 2018

Languages

English
Hindi
Kannada
Malayalam

Timeline

Group Leader

Wipro Limited
07.2025 - Current

Team Leader

Wipro Limited
12.2020 - 09.2024

Quality Analyst

Wipro Limited
02.2017 - 12.2020

Senior Analyst

Wipro Limited
02.2016 - 02.2017

Relationship Manager

Matrimony.com Pvt Ltd
07.2013 - 03.2014

Relationship Officer

IDBI Bank Ltd. (Team Lease)
08.2006 - 06.2007

Sr. Customer Service Executive

Msource (India) Pvt Ltd. (Mphasis)
09.2004 - 05.2006

B.Sc. - Zoology

University Of Calicut

M.Sc. - Plantation Development

University Of Calicut

Similar Profiles

CREATE PROFILE
Sunayana Aneesh