Sunayna Bandyopadhyay
Quality and Accounting Executive
Kolkata
Summary
Organized Accounts Assistant knowledgeable in various accounting programs and possessing solid computer skills. Experienced in handling bookkeeping activities and correcting account errors. Adept at analyzing complex situations and finding creative solutions to challenging problems.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Quality Manager
Aegis
01.2016 - 01.2017
- Provided training to employees on best practices in quality management, fostering a culture of excellence within organization.
- Managed and archived quality documentation and participated in internal and external quality audits.
- Updated quality control standards, methods, and procedures to meet compliance requirements.
- Increased efficiency of QMS by regularly reviewing procedures and making updates based on changing business needs or industry advancements.
- Increased customer satisfaction through adherence to quality standards and customer requirements.
- Collaborated with suppliers to improve raw material quality, ensuring consistency across all sourced components.
- Coordinated and oversaw periodic audits to evaluate product quality and safety and address non-conformances.
- Mentored junior staff members in quality management principles, fostering professional growth among team members.
- Facilitated cross-functional team collaboration, ensuring seamless communication between departments regarding quality matters.
- Ensured consistent delivery of high-quality products by closely supervising production teams throughout manufacturing processes.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Developed detailed plans based on broad guidance and direction.
Quality Assurance Engineer
Vodafone
01.2014 - 01.2016
- Participated in agile development practices such as sprint planning meetings and daily stand-ups, contributing valuable input from a QA perspective throughout project life cycle.
- Contributed to continuous improvement of QA processes through regular reviews, evaluations, and updates as needed.
- Established effective communication channels between QA, development, and project management teams to foster a collaborative working environment focused on delivering high-quality products.
- Worked with stakeholders and team members on quality assurance efforts for hardware components.
- Enhanced customer satisfaction by promptly addressing issues identified during user acceptance testing.
- Streamlined QA processes, resulting in increased efficiency and reduced time to market.
- Collaborated closely with development teams to improve software functionality and stability.
- Collaborated with cross-functional teams to identify and resolve quality issues early in development cycle.
- Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
- Incorporated delivery requirements into planning of testing schedules.
Accounts Assistant
Genpact
01.2013 - 02.2014
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Supported accounting team with month-end closing procedures, ensuring timely completion and accurate reporting.
- Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
- Maintained organized filing system for easy access to financial documents, improving overall efficiency.
- Reduced errors in data entry by implementing system of double-checking and cross-referencing information.
- Contributed to positive work environment through effective teamwork, communication, and collaboration within accounting department.
- Organized data into multiple spreadsheets to streamline data.
- Input financial data and produced reports using Excel.
- Developed monthly, quarterly and annual profit and loss statements and balance sheets.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
Customer Care Executive
Serco BPO
01.2012 - 01.2013
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Reduced customer complaints with proactive issue identification and resolution strategies.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
- Took ownership of customers issues to follow problems through to resolution.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Contributed to company growth by retaining valuable clients through effective communication and problem-solving skills.
- Streamlined customer support processes for improved call handling times and resolutions.
- Maintained up-to-date knowledge of industry trends and product offerings to better serve customers.
- Delivered personalized assistance by actively listening to customers'' concerns and adapting responses accordingly.
- Explained online self-help options to customers to promote additional and after-hours support choices.
- Served as a key point of contact for escalated issues, diffusing tension and ensuring prompt resolution.
- Collaborated with cross-functional teams to address complex customer concerns and provide comprehensive solutions.
- Increased repeat business, fostering strong relationships with clients through exceptional service delivery.
- Ensured accurate record-keeping by diligently documenting all interactions within internal CRM platforms.
- Implemented feedback-driven improvements for an enhanced overall customer experience.
- Assigned and designated job territories to customer care staff according to performance and history.
- Reduced response times to customer inquiries, implementing efficient ticketing system.
- Increased customer satisfaction, implementing feedback mechanisms for continuous service improvement.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Education
MASTER OF COMMERCE -
South City College
Kolkata 01.2013 - 01.2015
BACHELOR OF COMMERCE -
South City College
Kolkata 01.2010 - 01.2012
Class XII -
Shibpur S.S.P.S Vidyalaya
Kolkata 01.2008 - 01.2009
Skills
MS office,Microsoft Excel
Data inputting,Invoice processing
Time management,Team collaboration
Audit support,Attention to detail
Expense tracking,Business optimization
Presentation development,Staff management
Expense reports,Ledger and journal entries
Data processing,Customer service
Administrative support
Accomplishments
- Junior Diploma in Yoga
- State Champion in Yoga in the year 2003 & 2005
- Beauty Therapist & Advanced makeup Course from Lakme Academy
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Quality Manager
Aegis
01.2016 - 01.2017
Quality Assurance Engineer
Vodafone
01.2014 - 01.2016
MASTER OF COMMERCE -
South City College
01.2013 - 01.2015
Accounts Assistant
Genpact
01.2013 - 02.2014
Customer Care Executive
Serco BPO
01.2012 - 01.2013
BACHELOR OF COMMERCE -
South City College
01.2010 - 01.2012
Class XII -
Shibpur S.S.P.S Vidyalaya
01.2008 - 01.2009
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