Sunayna Dhar
Summary
Professional Project Management Specialist with experience working with teams to accomplish short- and long-term project goals. Managed budgets and monitored project costs.
A dynamic and diligent professional with exceptional communication and interpersonal skills, I am dedicated to improving service and quality for prospective clients, specifically doctors from the United States of America.
I prioritize effective communication with stakeholders/clients, aiming to eliminate obstacles and mitigate potential risks. By leveraging various project management tools, I meticulously document project processes to ensure exceptional results and overall project success.
Overview
8
8
years of professional experience
Work History
Assistant Project Manager - Delivery
SHAIP
01.2023 - Current
- successful completion of projects by coordinating tasks, monitoring progress, and maintaining documentation.
- Ensured client satisfaction through consistent communication, providing updates on progress and addressing concerns promptly.
- Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.
- Planned, monitored and analyzed project costs to meet financial goals.
- Strong problem-solving skills and a passion for delivering high-quality work on time and within budget
- Actively participated in weekly project reviews with senior management to discuss progress updates, challenges faced, potential solutions, and future plans.
- Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
- Played an integral role in the development and implementation of project quality assurance measures, resulting in improved outcomes and greater client satisfaction.
- Developed and maintained project documentation for reliable records.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Timely project delivery by proactively identifying risks and developing mitigation plans.
- Negotiated contracts and agreements with vendors for constructive supplier relations.
- Streamlined communication channels between project stakeholders, enhancing project coordination.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Analyzed project performance data to identify areas of improvement.
TEAM LEADER
SCRIBE- EMR Systems Private Limited
12.2018 - 01.2023
- Establishing and building new work relations with doctors
- Growing revenue through implementing new doctors belonging to different specialties
- Advanced understanding of complex medical terminology through consistent application in daily tasks, ensuring accuracy in all written communications.
- Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
- Promoted a positive work environment through proactive collaboration with team members and adherence to established protocols and procedures.
- Planning & strategizing various skills which are required to be possessed by scribes for better workflow
- Gathered patient charts to prepare for upcoming appointments and maintain organization.
- leads generation by giving a better serve to the doctors so that they can refer other doctors to the organization and this will also help the marketing team for growth and expansion of the organization
- Assisted in the optimization of workflow within the medical facility through prompt and precise medical transcription services.
- Boosted patient satisfaction by ensuring all their concerns were accurately documented and addressed.
- Communicated with healthcare providers to clarify information and resolve issues.
- Tools used - Such as EHR (electronic health records) such as ECW (E- Clinical Works), Athena EHR, Medent, All scripts
Medical Scribe
S10 HealthCare Solutions Private Limited
07.2017 - 12.2018
- Took a rigorous training from the organization and cleared the exams with a 4th rank in the entire batch
- Connected and worked for multiple doctors and learned various health specialties
- Was responsible for generating around 5-6 doctors to the organization
- Would track potential customers by checking their requirement, specialty and the number of scribes they would need
- Would regularly engage with customers over WhatsApp and other social media platforms to successfully know whether the quality of each scribe is top-notch for better service
- The role gave me an opportunity and experience in the Medical Scribing Field
Education
B.A (Bachelor of Arts) -
St. Mary's College, Shillong
07.2017
High Secondary -
B.K. Bajoria School, Shillong
03.2014
Senior Secondary -
Loreto Convent School, Shillong
03.2012
Skills
- Project planning
- Project monitoring
- Quality & Cost control
- Client relations
- Risk management
- Billing management
- Requirements
- Team collaboration
- Creative & Analytical thinking
- Quality assurance
- Multitasking Abilities
- Excellent communication
Awards
- Various certificates of Bharatnatyam Dance form till 2nd Year
- Achievement certificates on singing in Classical Sangeet till 3rd Year
- Participated and won several Inter and Intra-College Debate and Short Story writing competitions
- Certificates for participating in sports in office
- Successfully conducted various programs in the office as a part of Fun Committee and EET (Employee Engagement Team)
Timeline
Assistant Project Manager - Delivery
SHAIP
01.2023 - Current
TEAM LEADER
SCRIBE- EMR Systems Private Limited
12.2018 - 01.2023
Medical Scribe
S10 HealthCare Solutions Private Limited
07.2017 - 12.2018
High Secondary -
B.K. Bajoria School, Shillong
Senior Secondary -
Loreto Convent School, Shillong
B.A (Bachelor of Arts) -
St. Mary's College, Shillong
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