Sunayna Dhar
Summary
Professional Project Management Specialist with experience working with teams to accomplish short- and long-term project goals. Managed budgets and monitored project costs.
A dynamic and diligent professional with exceptional communication and interpersonal skills, I am dedicated to improving service and quality for prospective clients, specifically doctors from the United States of America.
I prioritize effective communication with stakeholders/clients, aiming to eliminate obstacles and mitigate potential risks. By leveraging various project management tools, I meticulously document project processes to ensure exceptional results and overall project success.
Overview
8
8
years of professional experience
Work History
Assistant Project Manager - Delivery
SHAIP
01.2023 - Current
- successful completion of projects by coordinating tasks, monitoring progress, and maintaining documentation.
- Ensured client satisfaction through consistent communication, providing updates on progress and addressing concerns promptly.
- Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.
- Planned, monitored and analyzed project costs to meet financial goals.
- Strong problem-solving skills and a passion for delivering high-quality work on time and within budget
- Actively participated in weekly project reviews with senior management to discuss progress updates, challenges faced, potential solutions, and future plans.
- Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
- Played an integral role in the development and implementation of project quality assurance measures, resulting in improved outcomes and greater client satisfaction.
- Developed and maintained project documentation for reliable records.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Timely project delivery by proactively identifying risks and developing mitigation plans.
- Negotiated contracts and agreements with vendors for constructive supplier relations.
- Streamlined communication channels between project stakeholders, enhancing project coordination.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Analyzed project performance data to identify areas of improvement.
TEAM LEADER
SCRIBE- EMR Systems Private Limited
12.2018 - 01.2023
- Establishing and building new work relations with doctors
- Growing revenue through implementing new doctors belonging to different specialties
- Advanced understanding of complex medical terminology through consistent application in daily tasks, ensuring accuracy in all written communications.
- Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
- Promoted a positive work environment through proactive collaboration with team members and adherence to established protocols and procedures.
- Planning & strategizing various skills which are required to be possessed by scribes for better workflow
- Gathered patient charts to prepare for upcoming appointments and maintain organization.
- leads generation by giving a better serve to the doctors so that they can refer other doctors to the organization and this will also help the marketing team for growth and expansion of the organization
- Assisted in the optimization of workflow within the medical facility through prompt and precise medical transcription services.
- Boosted patient satisfaction by ensuring all their concerns were accurately documented and addressed.
- Communicated with healthcare providers to clarify information and resolve issues.
- Tools used - Such as EHR (electronic health records) such as ECW (E- Clinical Works), Athena EHR, Medent, All scripts
Medical Scribe
S10 HealthCare Solutions Private Limited
07.2017 - 12.2018
- Took a rigorous training from the organization and cleared the exams with a 4th rank in the entire batch
- Connected and worked for multiple doctors and learned various health specialties
- Was responsible for generating around 5-6 doctors to the organization
- Would track potential customers by checking their requirement, specialty and the number of scribes they would need
- Would regularly engage with customers over WhatsApp and other social media platforms to successfully know whether the quality of each scribe is top-notch for better service
- The role gave me an opportunity and experience in the Medical Scribing Field
Education
B.A (Bachelor of Arts) -
St. Mary's College, Shillong
07.2017
High Secondary -
B.K. Bajoria School, Shillong
03.2014
Senior Secondary -
Loreto Convent School, Shillong
03.2012
Skills
- Project planning
- Project monitoring
- Quality & Cost control
- Client relations
- Risk management
- Billing management
- Requirements
- Team collaboration
- Creative & Analytical thinking
- Quality assurance
- Multitasking Abilities
- Excellent communication
Awards
- Various certificates of Bharatnatyam Dance form till 2nd Year
- Achievement certificates on singing in Classical Sangeet till 3rd Year
- Participated and won several Inter and Intra-College Debate and Short Story writing competitions
- Certificates for participating in sports in office
- Successfully conducted various programs in the office as a part of Fun Committee and EET (Employee Engagement Team)
Timeline
Assistant Project Manager - Delivery
SHAIP
01.2023 - Current
TEAM LEADER
SCRIBE- EMR Systems Private Limited
12.2018 - 01.2023
Medical Scribe
S10 HealthCare Solutions Private Limited
07.2017 - 12.2018
High Secondary -
B.K. Bajoria School, Shillong
Senior Secondary -
Loreto Convent School, Shillong
B.A (Bachelor of Arts) -
St. Mary's College, Shillong
Similar Profiles
Utsav ShahUtsav Shah
Business Head at ShaipBusiness Head at Shaip
MOHD MOIN SHAIKHMOHD MOIN SHAIKH
QUALITY ANALYST at SHAIP DATA AI LLPQUALITY ANALYST at SHAIP DATA AI LLP
Marmik PatelMarmik Patel
Product Engineer at Shaip India LLPProduct Engineer at Shaip India LLP