Summary
Overview
Work History
Education
Skills
Certification
Training
Timeline
Generic
Sundar Arumugham

Sundar Arumugham

Bengaluru

Summary

Seasoned professional with over two decades of experience in product delivery, marketing, and

management within the software and technology sector. Enhanced with an additional half decade of

experience in leading a team of Product Management professionals & certified Product Manager from IPL.

Possessing a curious, self-motivated, and collaborative nature, offering expertise in application delivery and

product management with an entrepreneurial mindset. Proficient in HCM, ERP, EPM, SCM, and CX/CRM

domains, excelling at articulating product benefits and solutions that drive customer success and business

impact. Strong leadership background and team collaboration skills honed over the career, staying updated

on industry trends with a keen interest in verticals like financial services, distribution, telecommunications,

and high-tech manufacturing. Leading a team of 100+, including bright young delivery managers, project

managers, designers, developers, documentation specialists, and consultants.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Senior Director, Customer Success Services

Oracle Corporation
08.2024 - Current
  • Spearhead professional services delivery for Oracle Applications across Financials, SCM, and CRM product lines globally
  • Scale offshore delivery operations, achieving 25% YoY growth through strategic talent acquisition and capability enhancement
  • Orchestrate $10M+ project portfolios with cross-functional teams of 100+ professionals across multiple geographies
  • Drive operational excellence initiatives resulting in improved delivery metrics and enhanced client satisfaction scores
  • Establish strategic partnerships with C-level stakeholders to expand service offerings and accelerate revenue growth
  • Nurtured and incubated a new team of young product management professionals to setup product management for two independent product lines which have revenue more than $50M
  • Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
  • Created an agile working environment, enabling rapid response to changing business needs without sacrificing quality or performance standards.
  • Managed risk effectively by identifying potential threats, developing contingency plans, and implementing mitigation strategies in line with overall business objectives.
  • Increased employee satisfaction, providing regular coaching and feedback sessions.
  • Led cross-functional teams to successfully launch new product features, meeting deadlines and budgets.
  • Grew talent pool by actively recruiting top-tier candidates from diverse backgrounds while implementing robust training programs for skill development across all levels of staff members.

Director, Guided Learning Services & Product Mgmt

Oracle Corporation
08.2018 - 07.2024
  • Built offshore delivery capability center from the ground up, achieving ≥25% YoY team growth and operational scalability
  • Developed comprehensive OGL technical expertise and consulting practices, enhancing global delivery capabilities
  • Optimized team utilization and operational KPIs, implementing talent retention strategies and career development programs
  • Established innovation-focused delivery methodologies that improved service quality and client engagement
  • Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
  • Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
  • Facilitated cross-functional collaboration for improved decision-making processes within the organization.
  • Improved project efficiency with strategic planning, resource allocation, and time management practices.
  • Negotiated favorable contracts with vendors for reduced costs and improved service quality.
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Recruited and trained Product Management personnel, working to establish key internal functions and outline scope of positions for new organization.

Sr.Manager, Cloud Application Learning Solutions

Oracle Corporation
09.2013 - 08.2018
  • Architected Oracle Cloud Applications education solutions for Tier-1 System Integrator partners
  • Delivered 100%+ YoY revenue growth through strategic pipeline development and partner enablement programs
  • Expanded solution delivery across SaaS, PaaS, and infrastructure products, increasing multi-million dollar contract values
  • Led enterprise-wide scaling initiatives and partner-specific events, strengthening SI partner relationships & Partner Ecosystem
  • Designed and implemented Oracle Cloud Applications training programs for enterprise system integrators
  • Achieved 100%+ YoY revenue growth while building robust sales pipeline across top-tier Oracle partners
  • Enhanced partner technical capabilities through comprehensive education programs and consulting excellence
  • Drove solution adoption across multiple Oracle Cloud product lines, expanding market reach and penetration
  • Application Consulting Solutions delivery to Global and Local Customers (>50k to 1M$ ARR)

Program Manager, Consulting Process Implementation

Oracle Corporation
10.2010 - 12.2013
  • Engineered integration processes and policy frameworks for Oracle's largest Banking Software acquisition
  • Orchestrated organizational change management across matrix teams, implementing Oracle methodologies enterprise-wide
  • Established comprehensive governance framework for Banking and Insurance consulting projects (1,500+ PMs)
  • Led successful Oracle CRM and Fusion Applications implementations for internal organizations
  • Developed comprehensive training programs for Oracle Fusion Applications rollout across FSGBU
  • Strategic Initiatives cutting across tens of M$ Application Consulting delivery

Oracle Cloud SaaS Learning Solutions Architect

Oracle Corporation
10.2009 - 10.2010

Conceptualized and executed strategic learning solutions for named enterprise accounts, tripling annual sales performance

  • Architected innovative learning solutions enabling multi-dimensional, multi-tiered global learning models
  • Developed vertical industry learning solutions expanding Oracle Applications market penetration
  • Created and delivered Celebrity Seminars to Strategic Partner Accounts
  • Led learning programs across regions and globally to top tier SI Partners for enterprise wide skill development.
  • Grew enterprise business from scratch into several million $

Regional Manager, Delivery, EMEA

Oracle Corporation
10.2008 - 09.2009
  • Achieved highest regional satisfaction rating for EMEA, establishing strong project delivery relationships
  • Led complex application implementations including CMRO, APS, and partner turnaround solutions
  • Supported regional sales teams in large-scale Shipping/Aerospace project acquisitions
  • Delivered top regional performance among 4 global regions through enhanced delivery excellence
  • Established strong Project Delivery relationship with the region leading to growth of size and complexity of projects from standard EBS to niche application solutions.

Senior Principal, Managing Principal

Oracle Corporation
07.2005 - 09.2008
  • Led award-winning Oracle Consulting projects while mentoring a growing team of senior professionals
  • Managed delivery operations across Oracle EBiz, CRM, PeopleSoft, and Retail Applications portfolios
  • Served as Subject Matter Expert for critical customer care projects and turnaround solutions
  • Expanded domain expertise and established alliance partnerships for new business development
  • Consulting Division

Senior Consultant & Principal Consultant

Oracle Corporation
09.2000 - 06.2005
  • Delivered complex Oracle EBiz solutions across versions 7x through R11 for critical customer implementations
  • Established key customer relationships in France, driving ≥300% regional business expansion
  • Solved complex application challenges and provided innovative solutions for broad customer requirements
  • Applications Consulting delivery (functional)

Education

MBA - Product Management

Institute of Product Leadership
Bengaluru
02.2025

Master of Science - Information Technology

Kuvempu University
Bengaluru
11.2009

MBA - Operations Strategy & Management

Indian Institute of Management (IIM)
Bengaluru
01.2008

Skills

  • Oracle Guided Learning expertise
  • Offshore delivery center establishment
  • Business development strategy
  • Revenue growth strategy
  • Product management expertise
  • Client engagement strategies
  • Learning solutions design
  • Change management expertise
  • Project execution management
  • SaaS application delivery consulting
  • Pre-sales support
  • Organizational growth strategies

Certification

  • Certified Information Systems Auditor (CISA) - 2022
  • Project Management Professional (PMP) - PMI USA - 2005
  • Associate Cost & Management Accountant - ICWAI - 1992

Training

  • APAC Management Foundations Program
  • Oracle Leadership Development Program
  • Strategic Management Executive Workshop
  • Change Management Certification
  • Personal Impact & Influence Training
  • Consulting Management Excellence Program

Timeline

Senior Director, Customer Success Services

Oracle Corporation
08.2024 - Current

Director, Guided Learning Services & Product Mgmt

Oracle Corporation
08.2018 - 07.2024

Sr.Manager, Cloud Application Learning Solutions

Oracle Corporation
09.2013 - 08.2018

Program Manager, Consulting Process Implementation

Oracle Corporation
10.2010 - 12.2013

Oracle Cloud SaaS Learning Solutions Architect

Oracle Corporation
10.2009 - 10.2010

Regional Manager, Delivery, EMEA

Oracle Corporation
10.2008 - 09.2009

Senior Principal, Managing Principal

Oracle Corporation
07.2005 - 09.2008

Senior Consultant & Principal Consultant

Oracle Corporation
09.2000 - 06.2005

MBA - Product Management

Institute of Product Leadership

Master of Science - Information Technology

Kuvempu University

MBA - Operations Strategy & Management

Indian Institute of Management (IIM)
Sundar Arumugham