Sundar Rajan S
Kattupakkam
Summary
Seeking an challenging career with an progressive environment to render my sincere efforts where innovation and creativity are encouraged, also where my skills and knowledge can be enhanced to their maximum potential.
I consider myself a work-oriented person having assets of intellectual knowledge, sociability and a flavour to do work in any atmosphere. Expert in listening and resolving problems. Proficient in delivering high quality result.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
CUSTOMER SERVICES ADVISOR
IRIS KPO RESOURCING IND PVT LTD
Chennai
09.2023 - Current
- Handled inquiries via (calls and emails), ensuring timely resolution of inquiries and issues with good communication using CRM tools.
- Managed high-priority escalations and provided advanced troubleshooting across multiple support channels.
- Supported seasonal teams during high-volume periods.
- Act as the go-to product expert for support team, owning advanced product knowledge and complex ticket handling.
- Involved in checking SLA ensuring the targets are achieved as per business requirements.
SENIOR PROCESS EXECUTIVE
Cognizant Technology Solutions
Chennai
08.2021 - 07.2023
- Extraction and Validation of attributes in Walmart detail page to maintain the catalogue and accuracy.
- Worked entirely on Client’s DWS tool.
- Served as Quality Check Support to ensure that the product information is updated as per the required standards.
- Have been involved in providing end-to-end training sessions for junior batches.
CS DATA ASSOCIATE
Sutherland Global Services
04.2019 - 10.2020
- Worked in “Amazon Seller Support” Project for 1.6 years.
- Internally promoted from IIDP process to BST process for showing better results on work.
- Responsible for ensuring both customer and seller satisfaction by handling questions.
- Researched, calmed and rapidly solved queries to prevent loss of business sales.
- Handled calls on critical scenarios based on the process responding to enquiries, resolving problems and correcting policy errors.
- Well known to work on AWS tool.
ACCOUNT RECEIVABLE EXECUTIVE
Fidelitas RCM Pvt Ltd
01.2018 - 02.2019
- Gained knowledge on the receivables and their accountability.
- Have been dealing in registration and appointment scheduling to final payments of balance.
- Follow up on all pending claims appropriately and initiate the next steps.
Education
Bachelor of Engineering - Civil Engineering
Valliammai Engineering college
01.2017
HSC –XII -
SBIOA model matric higher secondary school
Chennai01.2013
SSLC – X -
SBIOA model matric higher secondary school
Chennai01.2011
Skills
- MS Office Application
- Report Extraction
- MS Excel
- Interpersonal Skills
- Customer Problem Solving
- Ability to Grasp New Concepts
Self Description
I consider myself a work-oriented person having assets of intellectual knowledge, sociability and a flavour to do work in any atmosphere. Expert in listening and resolving problems. Proficient in delivering high quality result.
Languages
- Tamil
- Hindi
- English
Projects
Design of an airport terminal building, Design of thinner slab using Ferro cement technology.
Disclaimer
I do hereby declare that the particulars and facts stated herein are true, correct and complete to the best of my knowledge and belief.
Areas Of Interest
- Playing Cricket
- Gaming
- Listening to music
Personal Information
- Father's Name: Suresh .R
- Date of Birth: 04/24/95
- Gender: Male
- Nationality: Indian
Languages
English
Proficient
C2
Tamil
Proficient
C2
Hindi
Proficient
C2
Timeline
CUSTOMER SERVICES ADVISOR
IRIS KPO RESOURCING IND PVT LTD
09.2023 - Current
SENIOR PROCESS EXECUTIVE
Cognizant Technology Solutions
08.2021 - 07.2023
CS DATA ASSOCIATE
Sutherland Global Services
04.2019 - 10.2020
ACCOUNT RECEIVABLE EXECUTIVE
Fidelitas RCM Pvt Ltd
01.2018 - 02.2019
Bachelor of Engineering - Civil Engineering
Valliammai Engineering college
HSC –XII -
SBIOA model matric higher secondary school
SSLC – X -
SBIOA model matric higher secondary school
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