Sundaramoorthy P
Chennai
Summary
Deputy Manager with13+ years of experience in US Mortgage with Processing, Loan Setup, Pre UW, Live UW, Post-close Underwriting, Commercial UW, Post Closing, Conditions Review, Disclosures, Appraisal Review, Servicing, Bankruptcy, Foreclosure, Loan Mitigation, Training and Quality domain. Specialist in Underwriting for US clients. Completed the train the trainer program and provided many training to the team members with high professionalism.
Overview
13
13
years of professional experience
Work History
Deputy Manager
Wipro Limited
Chennai
03.2019 - Current
- Handling multiple processes like UW, Servicing and Post closing
- Establishing good working relationship with internal and external stakeholders
- Ensuring the SLAs are met daily / monthly /quarterly and yearly
- Participating in client calls daily to ensure the team is getting all the required information from client to go the process smoothly
- Ensuring MBR / QBR decks prepared monthly
- Participating in MBR / QBR meetings to ensure the team’s update being shared with client regularly
- Ensuring the attrition percentages are within limit for my team
- Recognizing star performers based on rating and rewarding them monthly
- Optimizing maximum resource utilization and efficient productivity
- Overseeing FTEs requirement and release interview, with HR support
- Ensuring smooth joining/exit formalities
- Mapping new team members to training and design suitable training plan
- Preparing/Validating training material to confirm the same is in-line with current guidelines
- Planning and Execution of work and resource allocation
- Ensuring DIGIQ are updated on time every month
- Ensuring Quality parameters are being met by doing RCA and Action plan every month
- Ensuring Key Result Area (KRA) are updated to the team members on every appraisal
- Taking care new and internal hirings
- Preparing and participating on ERM/RMAC reports and CAT/Internal Audits
- Reviewing the scorecard for all processes
- Reviewing MIS, Quality and other reports
- Worked on Automation projects and successfully completed the requirements
- Taking care of Appraisal ratings and one-o-one discussions
- Successfully trained many Underwriting batches
- Created UW training material for Wipro and checklists for many processes
- Reviewing and approving SOPs and all other process related documents
Assistant Manager
Quatrro Mortgage Solutions Pvt Ltd
Chennai
01.2013 - 01.2019
- Handling multiple processes like Loan Setup, Processing, UW, Servicing and Post closing
- Optimizing maximum resource utilization and efficient productivity
- Reviewing the Pipeline daily and providing inputs to the team on Areas of Focus
- Allocating files and updating status to management/client
- Develop and maintain detailed reports on quality trends
- Conducting Brainstorming sessions with team to find a solution for issues
- Organizing team huddle(s) to discuss new updates/feedbacks received
- Conduct one-o-one discussion on periodic basis with team members to identify their challenges
- Taking care of Appraisal ratings and discussions
- Successfully trained many Underwriting and processing batches
- Preparing SOPs and all other process related documents
- Participating in client calls along with Manager
- Taking care of MIS and quality reports
- Participating quality call with onshore on a weekly basis
Analyst
Accenture (Zenta Knowledge Services Pvt Ltd)
Chennai
09.2011 - 12.2012
- Worked as a team member to perform daily audit and production for Underwriting processes
- Completed the target daily without any deviation
- Maintained the quality and productivity at high level
- Got cross trained in few other processes like Data Validation and Correspondence UW
- Got trained in Underwriting domain for nearly6 months
Education
MCA -
Srinivasan Engineering College
Perambalur01.2011
BCA -
Kurinji College of Arts & Science
Trichy01.2008
Skills
- Client/Customer Relationship
- Process Improvement & Automation
- Training & Development
- Audit Facilitation and Compliance
- Quality Assurance Management
Accomplishments
- Successfully trained many Underwriting batches in current and previous organizations
- Successfully completed various training programs
- Successfully completed many courses in MBA (Mortgage Bankers Association)
- Got many Awards in current and previous organizations
- Prepared many training materials and checklists for across all mortgage processes
Timeline
Deputy Manager
Wipro Limited
03.2019 - Current
Assistant Manager
Quatrro Mortgage Solutions Pvt Ltd
01.2013 - 01.2019
Analyst
Accenture (Zenta Knowledge Services Pvt Ltd)
09.2011 - 12.2012
MCA -
Srinivasan Engineering College
BCA -
Kurinji College of Arts & Science