Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
KEVIN JOHNY

KEVIN JOHNY

KOTTAYAM

Summary

Skilled professional inspired and motivated to help customers build financial independence.

Hardworking relationship manager proficient at devising personalized solutions to meet all types of customer demands. Positive and upbeat team player and clear communicator with demonstrated success several years of experience.

Overview

6
6
years of professional experience

Work History

Deputy Manager

HDFC BANK
ERNAKULAM
06.2023 - Current
  • Conducted regular client meetings to assess progress, discuss opportunities for growth, and address any concerns.
  • Identified customer needs, developed customized solutions, and provided knowledgeable advice.
  • Maintained accurate records of all client interactions within the company's CRM system.
  • Collaborated with internal teams to develop strategies that would increase customer engagement levels.
  • Developed strategies to attract new customers while retaining existing ones.
  • Provided exceptional customer service by responding promptly to inquiries and resolving issues in a timely manner.
  • Built long-term relationships with lucrative clients by utilizing active listening, effective communication and dynamic interpersonal skills.

Systems Engineer

INFOSYS LTD
MANGALORE
10.2018 - 02.2023
  • Assisted with planning, designing, coding, debugging, testing, documenting, and maintaining software applications.
  • Collaborated with team members to ensure successful project completion.
  • Optimized program performance by analyzing code and making changes as needed.
  • Developed programs to automate processes and improve user experience.
  • Recommended strategies to maximize performance and lifespan of equipment involved in software installations.

Education

MBA - BANKING TECHNOLOGY

PONDICHERRY UNIVERSITY
PONDICHERRY
04-2023

Bachelor of Computer Applications - Computer And Information Sciences

MAHATMA GANDHI UNIVERSITY
KOTTAYAM
04-2018

High School Diploma -

SANJOS PUBLIC SCHOOL
PALA
04-2015

Skills

  • Relationship Building
  • Client Engagement
  • Product Recommendations
  • Account Management
  • Portfolio Growth
  • Excellent Communication
  • Value Selling
  • Relationship review process
  • Effective customer communication
  • Client acquisition
  • Relationship building and management
  • Banking
  • Issue Resolution
  • Customer Service
  • CRM proficiency
  • Data Analysis
  • Decision-Making
  • Prioritizing and Planning

Languages

Malayalam
First Language
English
Proficient (C2)
C2
Hindi
Upper Intermediate (B2)
B2
Tamil
Advanced (C1)
C1

Timeline

Deputy Manager

HDFC BANK
06.2023 - Current

Systems Engineer

INFOSYS LTD
10.2018 - 02.2023

MBA - BANKING TECHNOLOGY

PONDICHERRY UNIVERSITY

Bachelor of Computer Applications - Computer And Information Sciences

MAHATMA GANDHI UNIVERSITY

High School Diploma -

SANJOS PUBLIC SCHOOL

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KEVIN JOHNY