NEELESH PANWAR
JODHPUR
Summary
Experienced Bank Executive specializing in business development, program management, and team building. Thrive in demanding environments with aggressive operational and revenue objectives. Committed to developing leaders from inside the company. Dedicated worker focused on customer satisfaction and providing high-quality service. Determined to exceed expectations and take on higher responsibilities. Skilled professional inspired and motivated to help customers build financial independence. Hardworking executive leader in the banking industry proficient in acquiring customers and increasing revenue. many years of progressive experience. Strategic planner and keen problem solver. Results-oriented banking professional experienced in handling customer needs. Skilled at maximizing client satisfaction and bank profits by utilizing persuasive communication skills, in-depth product knowledge and hands-on customer service abilities. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Deputy Manager
ICICI BANK
Jodhpur
04.2023 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Operated a variety of machinery and tools safely and efficiently.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Created customized reports for customers to help them better understand their finances.
- Identified customer needs and provided tailored solutions to meet them.
- Recommended new financial and accounting software packages. replacing various non-integrated offerings.
- Created and updated financial reports on frequent basis to present information to leadership teams.
- Used cold calling and networking to sell products and services.
- Generated leads through networking, cold calls, and email campaigns.
- Identified and targeted new business opportunities through market research and analysis.
- Trained and mentored junior sales representatives and team members.
- Supported sales team members to drive growth and development.
Customer Service Executive
QUESS CORP. LTD. DEPUTED AT VODAFONE IDEA LTD.
JODHPUR
12.2016 - Current
- Described product and service details to customers to provide information on benefits and advantages.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email or online chat.
- Resolved customer billing errors by researching issues in system, asking open-ended questions and determining root causes of problems.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Received payment information from customers and implemented it carefully into system to alleviate errors.
Store Associate
RAM VILAS BHEEEVRAJ LTD.
JODHPUR
07.2014 - 09.2016
Education
MBA - Operations Management
SGVU
JAIPUR11-2024
Bachelor of Commerce -
JNU
JODHPUR08.2014
Skills
- Upselling Products and Services
- Loyalty Programs
- Report Preparation and Analysis
- Building Customer Trust and Loyalty
- Courteous with Strong Service Mindset
- Understanding Customer Needs
- Providing Feedback
- Office Management
- Information Updates
- Responding to Difficult Customers
- Customer Retention Strategies
- Payment Management
- Staff Support
- Report Preparation
- Productivity Management
- Revenue Growth
- Employee Motivation
- Customer Service and Assistance
- Solving Customer Concerns
- Complaint handling
- Account management
- Team training and development
- Public speaking
- Customer engagement
- Client engagement
- Customer needs assessment
- Relationship building
- Customer relationship management
- Product sales
- Technical support
- Sales follow-up
- Sales growth initiatives
- Online chat and email
Accomplishments
Award of 2023
Outstanding & exemplary performance in HI 2023-2024
Manish jain state head Rajasthan
Additional Information
Father's Name:- Ramesh chandra Panwar
Mother's Name:- Chand panwar
Marital Status:- Married
Date of Birth:- 14th Dec 1993
Certification
- I was rewarded by SD head, Marketing Head and Retail Head.
- I was rewarded by ARL and Retail Lead.
- Certified CCE, VIL - GOLD RETAIL CHAMPION in Feb 2022.
- Certified CCE, VIL - PLATINUM RETAIL CHAMPION in Feb 2022.
- Top excellent performance in CUSTOMER FEEDBACK CHAMPION.
- Top 2 in Commandos contest in the month of Dec.
- Top 3 in Commandos contest in the month of Nov.
- Top Excellent Performance in ICF Champion contest of Jan’2018 1 st position in CRS category.
Timeline
Deputy Manager
ICICI BANK
04.2023 - Current
Customer Service Executive
QUESS CORP. LTD. DEPUTED AT VODAFONE IDEA LTD.
12.2016 - Current
Store Associate
RAM VILAS BHEEEVRAJ LTD.
07.2014 - 09.2016
- I was rewarded by SD head, Marketing Head and Retail Head.
- I was rewarded by ARL and Retail Lead.
- Certified CCE, VIL - GOLD RETAIL CHAMPION in Feb 2022.
- Certified CCE, VIL - PLATINUM RETAIL CHAMPION in Feb 2022.
- Top excellent performance in CUSTOMER FEEDBACK CHAMPION.
- Top 2 in Commandos contest in the month of Dec.
- Top 3 in Commandos contest in the month of Nov.
- Top Excellent Performance in ICF Champion contest of Jan’2018 1 st position in CRS category.
MBA - Operations Management
SGVU
Bachelor of Commerce -
JNU
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