Uttam Kumar Mishra
Banking
Muzaffarpur
Summary
Diligent and dedicated Deputy Manager with 2.6 years of experience in the Banking industry. Excellent interpersonal and communication skills. Dynamic and determined with exceptional leadership qualities.
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
4
4
Languages
Work History
Deputy Manager
ICICI BANK LTD
06.2020 - Current
- Stayed up to date on changing product and service options to provide top-notch support to customers and employees.
- Maintained, documented and presented progress reports to leaders.
- Greeted and assisted customers with questions, concerns and purchasing needs.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Liaised with team members, stakeholders and vendors to coordinate activities, provisioning, environment setup, risk mitigation and follow-up.
Relationship Manager
Delhi NCR
- Generated new business and referral clients in partnership with financial advisors and branch team.
- Worked with Mutual funds and Asset products departments to facilitate communication and deliver personalized solutions to customers.
- Educated clients on available technological tools, enabling development and implementation of solutions to achieve personal financial goals.
- Achieved client satisfaction and loyalty by establishing collaborative relationships, facilitating needs assessment.
- Utilized prospecting techniques to identify potential clients and create opportunities to sell financial services.
- Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
Education
PG Diploma - Banking
Manipal Academy Of Higher Education
Bangalore 08.2019 - 04.2020
BCA - Computer Application
Maulana Abul Kalam Azad University of Technology
Kolkata 08.2014 - 05.2017
Intermediate Examination (12th) - Science Education
Bihar School Examination Board
Muzaffarpur 05.2012 - 06.2014
Skills
Proficient in compliance & operations and Customer relationshipundefined
Accomplishments
- Achieved Certificate in Inward Remittance by completing inward remittance through wire transfer with accuracy and efficiency.
Timeline
Deputy Manager
ICICI BANK LTD
06.2020 - Current
PG Diploma - Banking
Manipal Academy Of Higher Education
08.2019 - 04.2020
BCA - Computer Application
Maulana Abul Kalam Azad University of Technology
08.2014 - 05.2017
Intermediate Examination (12th) - Science Education
Bihar School Examination Board
05.2012 - 06.2014
Relationship Manager
Delhi NCR
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