Sundeep Anand
Bengaluru
Summary
Seasoned professional with over 19 years of experience in incident response and customer escalations across databases, applications, and cloud services. Demonstrates a strong commitment to continuous learning and skill acquisition, applying new technologies effectively. Recognized for a strong work ethic, adaptability, and exceptional interpersonal skills. Proven ability to work independently and rapidly master new competencies.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Incident Manager
Databricks
Bengaluru
03.2024 - 10.2025
- During my 1 year 7 months,
- Coordinated cross-functional teams during critical incidents to restore services.
- Managed incident response processes to ensure efficient issue resolution.
- Developed and maintained incident management documentation and workflows.
- Remained calm and poised during high-priority incidents.
- Prioritized each incident based upon its impact on business and escalated issues considered major threats.
- Conducted post-incident reviews to assess effectiveness of incident management processes.
- Strengthen AWS/Azure/GCP and Databricks platform expertise through learning and internal training programs.
- Participate in weekend on-call rotations.
- Manage Oncall schedules for Incident managers across regions.
Associate Incident Manager
Databricks
Bangalore Urban
09.2021 - 03.2024
- During my 2 years 7 months,
- Managed incident response processes to ensure timely resolution of service disruptions.
- Coordinated cross-functional teams to address critical incidents effectively.
- Facilitated root cause analysis sessions to identify and mitigate recurring issues.
- Developed and maintained incident management documentation for knowledge sharing.
- Implemented communication strategies to keep stakeholders informed during incidents.
- Trained team members on incident management protocols and best practices.
- Utilized monitoring tools to proactively identify potential incidents in system performance.
- Created, updated, and tracked incident tickets using a ticketing system.
- Prioritized each incident based upon its impact on business and escalated issues considered major threats.
- Strengthen AWS/Azure/GCP and Databricks platform expertise through learning and internal training programs.
- Participate in weekend on-call rotations.
- Manage Oncall schedules for Incident managers across regions.
Principal Customer care Engineer
Alvaria, Inc.
Bangalore
03.2016 - 09.2021
- During my 5 years 7 months,
- As Operations/Escalation Management
- Handled the team roaster and resource coverage during Off/Non Working days
- Handled customer and internal escalations by providing timely and required updates along with engaging the right resource/team to handle the technical challenges while driving through resolution.
- Reviewed and recorded the point of issue and document it through Knowledge article to resolve future issues along with working alongside Engineering team to identify the product bugs/issues and provide relevant hotfixes.
- Drove multiple internal meetings to update the work status and knowledge sharing with teams separated geographically.
- Participated in Client discussion and project meetings during new/upgrade systems planning alongside other cross functional teams.
- As Production DBA
- Production Support for SQL Server 2008/2012/2014/2016.
- Also worked on SQL Server databases hosted on AWS RDS instances.
- Created / Monitored Database maintenance plans for compressed full/ Differential DB backups and transaction log backups, Check Database Integrity, Index maintenance and update statistics.
- Managed Security like windows and SQL Logins, Roles, permissions for various users.
- Participated in Performance Optimization, Capacity planning and Database sizing, Query tuning for better performance
- Configured/Troubleshooted issues related to Database Logshipping, mirroring, AlwaysON and replication.
- As Application/Product specialist
- Exposure to multiple services on AWS Cloud like creating EC2 instances, working with S3 buckets, configuring the required databases and managing them.
- Troubleshoot multiple issues related to the applications owned by Aspect viz., Unified IP, Workforce Management(WFM) and Aspect Performance Management(APM).
- Created knowledge articles and manage them by updating them periodically for most of the recurring issues as well as first time issues.
Associate Delivery Specialist II
EMC
Bangalore
10.2014 - 03.2016
- During my 1 year 6 months,
- Supported Databases like SQL Server 2008 and GreenPlum databases on Production, Staging/Dev and DR environments.
- Created / Monitored Database maintenance plans for compressed full DB backup and transaction log backup, Check Database Integrity, Index maintenance and update statistics.
- Managed Security like windows and SQL Logins, Roles, permissions for various users.
- Configured and monitored Disaster recovery environments like Database mirroring with in the primary servers and Log Shipping between primary and DR servers.
- Troubleshooted Application and Backup jobs failed issues and cluster resources failed issues.
- Performed Database refresh from Production to Staging environment.
- Resolved Server, Database, query performance, Transaction Log full and Low disk space issues.
- 24/7 Database operational support for SQL server 2008 and GreenPlum.
- Verifying Instance and DB health check, perform Export/Import Database objects.
- Adminstered and Managed SQL Server 2008/ GreenPlum production and Non-production servers.
- Installed SQL Server 2008 on Windows Server stand-alone/Cluster environment, applied regular service packs and patches as an when required.
Senior SQL Server DBA(Contractor @EMC)
TEKsystems
Bangalore
03.2014 - 10.2014
- 8 months on Contract to hire with EMC2.
- Supporting SQL Server 2008 and GreenPlum databases on Production, Staging/Dev and DR servers
- Creating / Monitoring Database maintenance plans for compressed full DB backup and transaction log backup, Check Database Integrity, Index maintenance and update statistics.
- Managing Security like windows and SQL Logins, Roles, permissions for various users.
- Setting up and monitoring Disaster recovery environments like Database mirroring with in the primary servers and Log Shipping between primary and DR servers.
- Troubleshooting Application and Backup jobs failed issues and cluster resources failed issues.
- Database refresh from Production to Staging.
- Resolving Server, Database, query performance, Transaction Log full and Low disk space issues.
- 24/7 Database operational support for SQL server 2008 and GreenPlum.
- Verifying Instance and DB health check, perform Export/Import Database objects.
- Managing and Administering the SQL Server 2008/ GreenPlum production and Non-production servers.
- Installation of SQL Server 2008/05 on Windows Server stand-alone environment.
Senior DBA
Techtree IT Systems Pvt. Ltd.
Bangalore
07.2013 - 03.2014
- 9 months on contract with Capgemini.
- Managed database performance tuning and optimization for critical applications.
- Evaluated new versions of MS SQL Server software prior to implementation into production environment.
- Provided guidance on the use of appropriate indexes and query tuning techniques to improve overall system performance.
- Developed and implemented strategies for database backup, recovery, replication, clustering, and performance tuning.
- Responsible for Managing Inhouse Databases by Backing up the Data, performing Maintenance tasks.
- Responsible for Project Delivery.
- Research and Practice the current and new technologies that could be adapted for providing better solutions to our Clients.
System Engineer
Talisma
Bangalore
05.2010 - 07.2013
- During my 3 years 3 months,
- Collaborated with cross-functional teams to support system integration efforts.
- Monitored system operations to identify and resolve technical issues promptly.
- Developed technical documentation for systems and processes for future reference.
- Provided training and mentorship to junior engineers on best practices and tools.
- Was performing the database Server's health checks across multiple Data Center's/sites.
- Monitoring Replication, Clustering and all SQL Backup jobs (Full, Diff and Log)
- Responsible for monitoring Servers and resolving the maximum issues every Quarterly at live sites and in-house servers.
- Responsible for assisting customers / in-house users for any SQL / Windows issues
- Install / Configure and monitor SQL Servers on all 300+ customer sites and in-house servers.
- Troubleshoot / Monitor data and log growth usage for 300+ customers.
- Troubleshoot SQL / Windows Server related issues for 300+ customer sites and all in-house servers.
- Responsible for SQL Server and O/S service packs, deployed databases, and patches at live sites and in-house servers.
- Responsible for doing DriveSpace analysis/Growth of database, shrinking database logs and managing e-pages and co-ordinate with sites if needed.
- Responsible for building new servers through templates in VSphere and cloning existing servers to deploy new servers.
- Responsible for publishing Applications on Citrix, User Configuration, adding servers to Citrix Farms and troubleshooting Application issues.
- Responsible for performing Daily/Weekly maintenance like Reboots, Virus updates and running other software updates.
- Responsible for creating and managing users through Active Directory, creating groups and Organizational units.
- Practised ITIL V3 Standards like Incident Management, Change Management and so on.
IT Executive
Goodrich Aerospace Pvt. Ltd.
10.2008 - 05.2010
- During my 1 year 8 months,
- Responsible for providing Application support to all Inhouse applications.
- Working with the Project team on implementing any new applications being developed.
- Co-ordinating with Vendors for service delivery and support of the applications developed.
- I was part of the SAP implementation team for India site by providing them Infrastructure support and also User Administration.
- Managed Sales Invoices and the payment history for the procurement of Hardware for the entire site.
- Built strong evidences and Documents for SOX Audits for the applications managed by me.
Application Support Engineer
JK Technosoft
08.2007 - 10.2008
- During my 1 year 3 months
- Provided Application and Database support for 2 Critical applications for Unilever Client.
- Handled day to day issues and processing the requests for Data upload into other systems.
- Involved in Changes/Enhancements to the applications.
- Performed Unit testing and preparing test cases for the Changes made.
- Managed Backups and Maintenance were other tasks being performed.
Software Analyst
Shams Healthcare Software Pvt. Ltd.
07.2006 - 08.2007
- Worked in a team of 12-14 members basically providing Support for the Hospitals in USA. Worked on SQL Server 2000 / 2005. It was a maintenance and implementation kind of a Job
- 1 year 2 months
Lecturer
Sambhram Institute of Technology
11.2005 - 06.2006
- Worked as a Teaching Faculty in the Information Science department.
- 8 months
Education
Master Program - Artificial Intelligence and Machine Learning
Scaler
05.2026
BE - Information Science & Engineering
Visvesvaraya Technological University
Bangalore06-2005
Diploma - computer science, Computer Science
M.N.Technical Institute - India
06-2002
Bangalore Education Society
06-1997
Data Analytics
Coding Ninjas
Skills
- Incident Management
- Escalations Management
- SQL
- Technical troubleshooting
- Team engagement
- Technical communication
- Customer service
- Data analysis
- Cloud computing
- Root-cause analysis
- Written communication
- Technical support
- Database management
Certification
- Databricks Certified Data Engineer Associate
- Microsoft Certified: Azure Fundamentals
- Information Storage Associate Version 2 (EMCISA)
- ITIL V3 - Foundation Certification
References
References available upon request.
Timeline
Incident Manager
Databricks
03.2024 - 10.2025
Associate Incident Manager
Databricks
09.2021 - 03.2024
Principal Customer care Engineer
Alvaria, Inc.
03.2016 - 09.2021
Associate Delivery Specialist II
EMC
10.2014 - 03.2016
Senior SQL Server DBA(Contractor @EMC)
TEKsystems
03.2014 - 10.2014
Senior DBA
Techtree IT Systems Pvt. Ltd.
07.2013 - 03.2014
System Engineer
Talisma
05.2010 - 07.2013
IT Executive
Goodrich Aerospace Pvt. Ltd.
10.2008 - 05.2010
Application Support Engineer
JK Technosoft
08.2007 - 10.2008
Software Analyst
Shams Healthcare Software Pvt. Ltd.
07.2006 - 08.2007
Lecturer
Sambhram Institute of Technology
11.2005 - 06.2006
Master Program - Artificial Intelligence and Machine Learning
Scaler
BE - Information Science & Engineering
Visvesvaraya Technological University
Diploma - computer science, Computer Science
M.N.Technical Institute - India
Bangalore Education Society
Data Analytics
Coding Ninjas