Open To Work
Sundeep Trackroo
Jammu
Summary
Results-driven professional with 24 years of experience in strategic planning, project management, and service delivery. Expertise in generating revenue opportunities, setting quality standards, and overseeing service project management from scoping to execution. Skilled in enhancing customer relationships and ensuring timely project completion while adhering to service level agreements.
Overview
24
24
years of professional experience
Work History
Service Account Manager – Sales, Service & Operations
KORES India Limited
04.2025 - Current
- Managed key accounts including public sector banks, private banks, and co-operative banks, and facilitated bank meetings to understand ATM/CDM AMC and services.
- Led sales planning, business development, and strategic customer engagement, managing NSM and ATM services segment sales targets through regular interaction with banks.
- Handled OEM sales of note sorting machines, software & switches, and currency counting machines for banks; provided demo presentations and solutions while developing strategic view of NSM business segment.
- Developed sales plans to acquire new customers through presentations, direct sales techniques, cold calling, and business-to-business marketing, leading to successful order closures.
- Conducted regular visits to PSU and co-operative banks to build strong relationships and support business development with channel partners.
- Handling the On-Roll OEM team of Tech Support and Software Support of Banking Vertical, Sr. Executives, Sales Coordinator, Service Manager.
- Coordinating with Onsite technical team to resolve the issue of NSM & ATM Onsite/off Site & drive monthly reports/MIS.
- Oversaw operations of note sorting machines, cash dispensers, and cash recyclers while managing merchant acquisition and banking software sales.
- Handling OEM Distribution for Note Sorting Machines, on-Banking products & paper Shedders, Channel partner for B2B Sales for Assigned Areas.
Senior Manager Service
AGS TRANSACT TECHNOLOGIES PVT. LTD.
12.2009 - 04.2025
- Joined as Area Manager in AGS for managing all customers with the total I base of 8800 Atm machines and 5000 POS machines. Promoted in March 2017 as Senior Manager & currently managing with team of 88 Service Engg.
- Negotiated and closed AMC SLAs for all customers, ensuring service continuity.
- Strengthened customer relationships, resulting in improved satisfaction and retention.
- Delivered services according to SLAs
- Ensured revenue integrity by monitoring financial processes and systems.
- Planning Weekly & Monthly Collectables.
- Monitoring Revenue & Collections.
- Negotiating & concluding SLAs of all customers with the help of Legal team.
- Renewing AMC cost & Spare cost post completion of agreement tenure.
- Reviewing RFPs from Service side & providing inputs to Sales team on Services costing.
- Completed multiple upgrade projects for customers, enhancing service capabilities.
- Set up Process for customer transaction disputes.
- Representing required compliance for customer audits.
- Representing Service Department with other cross functional departments.
- Participated in meetings to advocate for AGS interests and initiatives.
- Handled escalations from retail clients regarding POS terminal issues.
- Executed POS terminal installations for clients within a 48-hour timeframe.
- Received best 'Service Account Manager' award for 2017 – 2018.
- Received best 'Area Service Manager' award for 2017 – 2018.
Field Service Engineer
Diebold Systems Pvt. Ltd.
03.2002 - 12.2009
- Joined as Field Service Engineer & promoted as Team Leader in 1.5 Years.
- Acted as the primary point of contact for a key customer, facilitating effective communication and support.
- Managing Service Delivery for key customer like PNB .& BOP
- Monitored and tracked turnaround times to adhere to signed service level agreements.
- Submission on Monthly Uptime, SLA and Repeat Call Analysis Report to the customer.
- Analyzed repeat calls to identify trends and recommend improvements.
- Managed collection processes for key customer to ensure timely payments.
- Visiting the ATM for major breakdown calls to check for its complete hardware and software compatibility.
- Update Sales on the installation status, expected date of installation and IC collection in coordination with the team.
- Organize training schedule for the Customer to reduce the repeat call on account of customer error / external cause.
- Scheduling the PM as per the SLA and ensure to achieve the target.
- Rollout of project as per the defined deadline by the customer.
- Conducts meeting with supervisor /team leader / SLA Advisor / Technical Specialist on fortnight basis and discuss the Top of Mind issues on Service Support, Installation, and Customer Training.
- Preparing Quarterly AMC Annexure & submitting it to bank for the payment collection.
Education
Diploma - Computer Engineering
National Polytechnic
Jammu01.2002
Skills
- Sales strategy
- Customer relationship management
- Client onboarding
- Sales strategy
- Customer engagement
- Revenue management
- Market analysis
- Client onboarding
Personal Information
Date of Birth: 03/02/75
Disclaimer
I hereby declared that the information above is true to the best of my knowledge & belief.
Languages
- Hindi
- Kashmiri
- English
Professional Snapshot
A technology-oriented professional with 23+ years of extensive & comprehensive experience in Strategic Planning, Customer Relationship, Project Management, Revenue & Collections, Service Delivery, and Team Management., Revenue & Collections, Client Relationship Management, People Management, ATM Project Management
Work Preference
Job Search Status
Open to workSalary Range
₹151000/yr - ₹200000/yrTimeline
Service Account Manager – Sales, Service & Operations
KORES India Limited
04.2025 - Current
Senior Manager Service
AGS TRANSACT TECHNOLOGIES PVT. LTD.
12.2009 - 04.2025
Field Service Engineer
Diebold Systems Pvt. Ltd.
03.2002 - 12.2009
Diploma - Computer Engineering
National Polytechnic