SUNEEL SAROTRA
Operations And Management
Jammu
Summary
Competent and diligent professional offering around 21+ years of well-honed experience in Store Management, Retail Operations, Loss & Prevention Management. Presently associated with Vishal Mega Mart as Store Manager since Jan, 2024. Proficient problem solver and keen strategist with comprehensive skills set to develop business plans and drive implementation in real time sales environments. Solutions oriented approach with excellent relationship skills, successfully and consistently delivering the responsibilities of Revenue Generation, Profitability and Customer Satisfaction.
Overview
21
21
years of professional experience
2
2
Languages
Work History
Multi-Unit Operation Manager
VISHAL MEGA MART
01.2024 - Current
- Managed multiple projects simultaneously while adhering to strict deadlines and budget constraints.
- Implemented targeted marketing initiatives that resulted in increased brand recognition within the region.
- Exceeded regional sales targets consistently by cultivating strong relationships with key clients and partners.
- Provided ongoing support to team members during times of organizational change or restructuring efforts.
- Enhanced customer satisfaction through focused staff training and regular performance evaluations.
- Achieved cost reduction by optimizing resource allocation and renegotiating supplier contracts.
- Developed successful strategies for inventory control, reducing waste, and minimizing stock discrepancies.
- Implemented best practices for sustainability within area operations, resulting in significant reductions in energy consumption and waste generation.
- Boosted team morale and productivity by fostering a positive work environment and offering regular feedback.
- Improved overall operational efficiency by streamlining processes and implementing new systems.
- Coordinated cross-functional teams to achieve alignment on goals, objectives, and overall business strategy.
Store Operation Manager
RELIANCE RETAIL SMART SUPER STORE
10.2021 - 01.2024
- Maintain the best retail standards as per the market positioning of the brand.
- Establish SOP for Customer Service, Store Ambiance, and Hygiene & Cash Collection.
- Execution of SOPs for new and existing stores.
- Involve right functional resource for specific activities.
- Monitor and effectively deploy staffing levels across the stores and make a bench plan.
- Identify seasonal promos, implement marketing promotions as per guidelines, and maximize returns from promotions.
- Analyze secondary sales and stock in hand on weekly basis and plan for replenishment.
- Perpetual inventory and stock count to control shrinkage.
Store Manager
VISHAL MEGA MART
10.2018 - 10.2021
- Managing the entire store operations of 14,000 sq. ft.
- Responsible for day-to-day Operations at Store Level and leading the Team of 40 members.
- Responsible for team briefing on daily basis for discussing the updated Promotions/ Sale Target v/s Achievement.
- Responsible for making daily critical reports like Expiry/Damage file, Scheduled Inventory report, RTV/ Non RTV reports, DSR etc.
- Responsible for local vendor GRC & sending Purchase Order to the Vendor.
- Responsible for conducting Stock Take of particular product which happens on every week for Inventory Management.
Project Manager
ELEMECH ENGINEERING KENYA LTD.
02.2014 - 09.2018
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Identified plans and resources required to meet project goals and objectives.
- Monitored project performance to identify areas of improvement and make adjustments.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Met project deadlines without sacrificing build quality or workplace safety.
- A total team of over 200 successfully handled.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
Area Sales Manager
Tata Docomo Tata Tele Services Ltd.
07.2013 - 02.2014
- Train all team members for good Customer Service.
- Manage all phases of store operations to ensure maximum sales and profitability.
- Store Should Look Clean and Hygienic all the Time.
- Achieving the Store's sales target.
- Controlling the local marketing activities in association with the Company representatives.
- Maintain strict control on operating expenses.
Store Manager
Bharti Walmart India (Easy day)
07.2010 - 05.2013
- Maintain the best retail standards as per the market positioning of the brand.
- Establish SOP for Customer Service, Store Ambiance, and Hygiene & Cash Collection.
- Execution of SOPs for new and existing stores.
- Involve right functional resource for specific activities.
- Monitor and effectively deploy staffing levels across the stores and make a bench plan.
- Perpetual inventory and stock count to control shrinkage.
- To monitor store administration and manage the sales performance on monthly basis.
- Develop new sales strategies and techniques for business growth and profitability.
- Ensure positive customer experience being delivered by the team.
Store Manager (Operations)
Reliance Web World Pvt Ltd.
05.2007 - 06.2010
- Achieving the Store sale targets.
- Achieving targets of DTH Big TV.
- Maintain strict control on operating expenses.
- Managing the after sales services effectively.
- Maintain critical stock levels at all the time.
- Ensure that all MIS reports are generated and sent on time.
Team Lead
Dish net Wireless Pvt. Ltd. (Aircel)
06.2005 - 04.2007
- Report to channel manager about daily sales targets, retention targets and their achievements.
- Direct selling of Post-paid and Pre-paid connections.
- Responsible for overall collection & credit control.
- Shaping market strategies and plans for sales promotion and implementing them.
- Checking DSR of sales executives.
- Establishing relations with retailers and sub dealers.
Education
Bachelor of Arts -
Global Open University
Dimapur, Nagaland08-2010
3 Year Diploma - Electrical
I.E.C.S Polytechnic
Jammu09-1999
High School Diploma - undefined
&K State Board Of Education
Jammu07-1996
High School Diploma - undefined
Kendriya Vadyala No.1
Jammu07-1994
Skills
Risk management expertise
Customer service optimization
Operational store leadership
Stakeholder engagement
Consumer insights research
Cost Reduction
Project coordination
Team leadership
Interests
Socializing
Listening to Music
Training Subordinates
Timeline
Multi-Unit Operation Manager
VISHAL MEGA MART
01.2024 - Current
Store Operation Manager
RELIANCE RETAIL SMART SUPER STORE
10.2021 - 01.2024
Store Manager
VISHAL MEGA MART
10.2018 - 10.2021
Project Manager
ELEMECH ENGINEERING KENYA LTD.
02.2014 - 09.2018
Area Sales Manager
Tata Docomo Tata Tele Services Ltd.
07.2013 - 02.2014
Store Manager
Bharti Walmart India (Easy day)
07.2010 - 05.2013
Store Manager (Operations)
Reliance Web World Pvt Ltd.
05.2007 - 06.2010
Team Lead
Dish net Wireless Pvt. Ltd. (Aircel)
06.2005 - 04.2007
3 Year Diploma - Electrical
I.E.C.S Polytechnic
High School Diploma - undefined
&K State Board Of Education
High School Diploma - undefined
Kendriya Vadyala No.1
Bachelor of Arts -
Global Open University
Personal Information
- Date of Birth: 10th Aug. 1979
- Marital Status: Married