Suneesh KP
Ernakulam
Summary
Senior Systems Engineer specializing in systems optimization and strategic IT solutions. Expertise in managing server infrastructures and data-center operations across Windows. Adept at planning, installing, configuring, and optimizing IT infrastructures for high availability and performance. Track record of delivering solutions that drive business growth, organizational development, and systems/network optimization. Skilled problem identifier and troubleshooter with experience managing systems, projects, and teams in diverse IT environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Technology Consultant
Umana Global
Kochi
01.2021 - Current
- Configure and maintain Exchange Server environment in accordance with established policies and procedures
- Monitor server performance and made software update recommendations
- Troubleshot and resolve Exchange Server related issues such as replication, performance, and mailbox issues
- Performed server migrations, upgrades, and patching
- Monitor server uptime, disk space, and resource utilization
- Create and maintain user accounts, mailboxes, and distribution lists
- Provide technical support for users in the use of Exchange services
- Maintain the security, integrity, and availability of the Exchange Server environment
- Work closely with system administrators, application developers, and network engineers to ensure proper configuration and performance of the Exchange Server environment
- Address and sought to resolve user issues in a timely manner.
Systems Engineer
Computer Direct Access L.L.C
Abu Dhabi
01.2018 - 01.2021
- Hired as a full-time systems engineer role to implement, support, maintain, and manage IT services, including server, storage, MS Exchange, Windows Server OS, Linux etc
- Involved in Infrastructure Implementation and up-gradation projects
- Installation of different Servers, Storage, etc in different new as well as in existing environments
- Providing solutions for the technical issues
- Install/Upgrade operating systems, software, and hardware components
- Install/Upgrade and configure Microsoft Exchange
- Install and configure Microsoft SCVMM
- Install/Upgrade and Configure VMware Esxi and Vcenter
- Install and configure Dell servers and Storages
- Document the design, maintenance, and support procedures
- Recent projects handled: Dell Server, VMware ESXi 6.7 with Vcenter (In three sites)
- Installed and configured 8 nodes VMware ESXi cluster for 27 VM’s
- VCenter HA cluster configuration
- Microsoft Windows 2019 Hyper-V Cluster with SCVMM and migration from VMware
- Installed and configured 16 nodes Hyper-V cluster for 520 VM’s in HQ Site
- Hyper-V HA cluster configuration
- Installed and configured Microsoft VMM
- Migrated VMs from VMWare to Hyper-V.
Senior Systems Engineer
Chalmers Engineering Co. L.L.C
Dubai
01.2015 - 01.2018
- Hired as a full-time senior systems engineer role to manage and maintain a 90+ mixed server environment (Windows/Linux), ensuring 99.9% or better uptime
- Evaluate, monitor and enhance IT infrastructure with an emphasis on availability, reliability, scalability, security, data confidentiality and system integrity
- Key Contributions: Reengineered company’s systems setup, establishing automated server generation routines, optimizing system performance, installing upgrades/patches, establishing system monitoring and maintaining security protocols
- Ensured that all server hardware, operating systems, software and procedures aligned with organizational standards and strategic business plan
- Migrated windows workloads to Azure
- Revamped Backup schedule and upgraded SQL servers
- Optimized system availability (averaging 99.95% uptime) and equipped company with scalable systems to support business growth
- Increased team productivity and automated repetitive tasks by using batch files, PowerShell, VBScript and WMI
- Acted as escalation point for troubleshooting advanced systems issues; consistently earned 100% issue-resolution scores by providing excellent service
- Trained employees across multiple departments on operations including log-in procedures, network management software, permissions, security and use of software
- Optimized software license by conducting internal SAM.
Systems Engineer / Technical Consultant
FAMA Technologies
Riyadh
01.2010 - 01.2014
- Consulted with client companies to provide Web-based and network solutions along with strategic planning and project leadership over systems migration, configuration, administration, upgrades and troubleshooting initiatives
- Key Contributions: Directed the implementation and performance tuning of Windows Server environment for client’s global operations
- Delivered a major improvement by implementing sales force for technical support and sales support
- Led in-house and consultant team in server upgrade, which significantly enhanced system performance
- Resolved a history of problematic network failure by troubleshooting LAN/WAN connections between multiple stores for a regional retail and restaurant chain
- Corrected server configuration problems, wrote scripts to ensure smooth server/reboot functioning, and assisted with a variety of server based inquiries and concerns
- Stabilized, expanded and protected client network and PC environment
- Built new file servers, terminal server, file/print sharing and domain controller.
Education
Diploma in Computer Hardware and Maintenance -
Euninor Institute of Technology & Management
Calicut, KeralaSkills
- Virtualization techniques (Hyper-V, VMware ESXi, VCenter, VSphere )
- IT service management
- Microsoft Technologies (ADDS, Group Policy, DNS, DHCP, CA, ADFS etc)
- Messaging (On Prem Exchange Server, Office 365 )
- Network Security
- Network Administration
- System Center Configuration Manager
- Backup technologies (System Center DPM, Veeam, Symantec)
- Communication (Skype for Business, MS Teams )
- Operating Systems (Windows Server, Linux)
- Databases (MS SQL Database )
- Endpoint Security Solutions
- NOS Patches & Updates
- Project Management
- Productivity Improvement
- Technical Support
- Training & Mentoring
Certification
- MCTS: Server Infrastructure
- Dell Certified Storage Implementation Engineer
- Dell Certified Server Implementation Engineer
- Dell Certified VXRail Implementation Engineer
References
References available upon request
Languages
English
First Language
Hindi
Intermediate (B1)
B1
Arabic
Beginner
A1
Timeline
Technology Consultant
Umana Global
01.2021 - Current
Systems Engineer
Computer Direct Access L.L.C
01.2018 - 01.2021
Senior Systems Engineer
Chalmers Engineering Co. L.L.C
01.2015 - 01.2018
Systems Engineer / Technical Consultant
FAMA Technologies
01.2010 - 01.2014
Diploma in Computer Hardware and Maintenance -
Euninor Institute of Technology & Management
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